The document provides a summary of the experience and skills of an IT professional with over 16 years of experience in roles such as Lead of an SRE team, Network Operations Lead, Vendor Manager, Project Manager, Operations Manager, and Security Team Lead. The professional has experience developing software/automation tools using technologies like .NET, PowerShell, Python and SQL.

1. glnprasanna79@gmail.com
Mobile - 9845507743
SUMMARY
Over16 yearsof experience aspartof evolutioninITindustryfromIT OperationstoDevOpstorecently
SRE. Workedinvariousfieldsincluding Network,Security,ITinfrastructure Operations,Project
Management,OperationsManagement,VendorManagement.Have demonstratedskill indevelopment
of software/automationsystemsusing.NET,Powershell,PythonandSQLalongside managing
Operations.
EXPERIENCE
 Lead (present) –SREteam – Developingtoolsandappsthat enable the organization’sgoalsof
Quickerengagementandmitigationof Incidents
 Lead – NetworkOperations–Accountable forAvailabilityforAzure CloudInfrastructure and
enablingfasterresolutionandmitigationviaAutomation
 VendorManager– Accountable forOperationsCenter - DirectingVendorOperationsteamthat
managesthe cloudinfrastructure forMicrosoft.
 Program Manager– Directinga PMteamthat is involvedinTransformationproject.Responsible
for all the three GeosAmericas,EMEA andAPACof an HCL customer
 Manager – Operations –Accountable foroperationsteam thatmanagesthe Availabilityof an
HCL customer
 Lead – Security Team– Leadingateam of securityengineersfordayto daysecurityissuesand
changes.Was keyinimplementingSSLVPN concentratorsforthe client.Fromproducttestingto
implementation.
SOFTWAREHANDS-ON
 Programming- C#
 Database Applications - SSIS,SSRSreporting,WritingSQLQueries
 Scripting- PowerShellandShell Scripting,Perl,Python
 Data Science and BI - PowerBI,MSBI,Machine learning(attendingthe course)
TECHNOLOGIES HANDS-ON
 Routing& Switching –Cisco,Juniper,HWLoad Balancers – CiscoACE
 Azure – Deploymentandmanagement
 Security – Checkpoint,CiscoPix,ASA,IDS,IPS,etc.
 WAN Optimization –Riverbedproductline,DNS –VitalQIP,CiscoCNR
ACHIEVEMENTS
 Completed the MVPdevelopmentof the Skype Botthat enablesthe usertoconnectto the
CommandCenterinlesserthan30 secondsinsteadof goingthroughIVRsor Emails.
Lakshmi Narasimha Prasanna G

2.  As a ProjectLeadcompletedthe successful implementationof Mobile Appprojectthatenables
the usersto viewthe currentoutagesinthe Azure and Non-Azure.
 As a ProjectandTechnical LeadsuccessfullyimplementedWFRProjecttodrive the concurrent
incidentvolumedownforMicrosoftonline Services.
 As a Projectmanagerleadingateamof Windowsengineersandthird-partyvendorsfora Global
Decommissionprojectinvolving300+locationsinEMEA region.Thisrole includedthe
Documentationof currentinfra,De-commissionwithzerodowntime tothe services,vendor
managementtoscrappingof devices,enforcementPoliciesof governedbodiesetc.
 As a Projectmanager& Technical Leadsuccessfullycompletedthe deploymentsof Riverbed
Steelheadsacross500+ locationsspreadover40+ countries.Thisincludedfromthe configuring
the device atthe central locationtosupplychainmanagement,DesignandImplementation,
HLD andLLD documentationandQA enforcements
 As an OperationsLeadspearheadthe team, Processreengineering,drivingautomationto
reduce cost andincrease efficiency,hiringandmanagementmetricsreporting.Creatingthe
TSGs for the Vendorteamincludingthe technical stepstobe followedbythe vendorteam,
helpingthe DRIteamintroubleshootingthe Livesite incidents,engagingwithISPsandcarriersin
resolvingthe Peeringandcarrierissuesincludingthe DWDMs,Juniperboxesetc.Workingwith
vendorslike CiscoandJuniperforclarificationsonRMA or any othertechnical relatedissues.
 As a Technical LeadImplementedthe N-1projectforcode update of Cisco6500 switchesacross
Americas regionforHCL Customer.CreatedVBscriptstocomplete the pre checksandpost
checks,auto deploythe newcode tothe box,reloadthe boxesandreportanyissuesduringthe
process.
 As a Technical LeadImplementedthe 1B1Dprojectaimingat1 Buildingand1 Drawingfor
networkdevicesacrossAmericasregionforHCL Customer.
CAREER SNAPSHOT
Company Role Title Tenure
Microsoft
Lead – CRO Automation Team Service Engineer II June 2015 – Till date
Lead – Network Operations Service Engineer II June 2014 – May 2015
Incident Manager - Network Service Engineer II Sep 2013 – June 2015
HCL Comnet Ltd.
ACS
Project Manager & Technical
Lead
Sr. Consultant – Networks Jul 2011 – Aug 2013
Team Lead Consultant – Networks Feb 2010 – Jun 2011
Consultant Consultant – Networks Oct 2007 – Jan 2010
Senior Engineer Senior Engineer – Networks Jan 2006 – Sep 2007
Secondary Shift Lead Network Analyst II Mar 2004 – Dec 2005
Vinciti Networks – E4E Escalation Support Technical Support Engineer Nov 2003 – Feb 2004
HCL Comnet Ltd Senior Engineer Senior Engineer –WAN July 1999 – Oct 2003

3. FUNCTIONAL OVERVIEW 2010 – 2016
Lead – SRE team  Leading a team of Four software engineers to create tools,applicationsfor CRO
team
 Developing trainingplans for the continuous improvement of the team
 Created a virtual DRI team to supportthe toolsets that we develop.
 Managingsprintcycles, Productback logs,stack ranking,scrummeetings etc.
Lead – Network
Operations
 Leading a of Network Engineers that is directly responsiblefor the Availability
Azure backbone Infrastructure.
 Managingescalationsand interfacewith multipleDRIs and set the right
processes.
VendorManager  Leading a vendor team for Incidentmanagement of MicrosoftOnlineServices
infrastructure.
 Responsibleand Accountablefor the Uptime of Network.
 Management of Content delivery network uptime and ISP co-ordinations.
 DrivingAutomation efforts and Tactical scriptings.
 Relationship management across multiple BUand SBUs.
Project Manager &
Technical Lead
 Managingan Implementation team (Eleven members), workingon Design and
Implementation of Riverbed WAN optimization devices and Bluecoat Packet
shapers.
 Responsiblefor devisingroles and responsibilities for individual teammember.
 Setting up Project meetings with the PMO and schedulingthe activities like
Staging, Deployments, Migrations etc.
 Defininggoals and headingthe team in that direction to meet their individual
career goals.
 Periodic sync meetings with customer’s Engineering teams for Design
recommendations, POC site identification,Schedulingupdates,BOMapprovals
etc.
 Sync meetings with Clienttechnical teams and providingdesign solutions for
implementation and preparingthe Design documentation.
Team Lead  Managinga Network Engineering team (fivemembers) and a DC Operations
team (seven members) in a NOC environment providingL1/ L2 supportfor the
client24x7x365.
 Engineering team concentrated on DNS, Loadbalancers,IP Management etc.
 Managingescalationsof team in terms of ticket updates, timely notifications
etc.
 Ensuringteam’s 100% adherence to the process defined by the customer and
keep team posted on the operational improvements.
 Monthly and weekly Management syncs and address any queries wrt NE and
DCOps team
 Contribute to the process improvements and sellingnew services to the
customer that HCL can offer.
 Periodic Oneon one meetings with team members to understand individual
issues and concerns.
 Conducting yearly performance reviews for the team members.