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Lady  Gaga	
Social  Media  Plan  	
Cole  Kraft  	
9/28/16
Table  of  Contents	
	
Executive  Summary……  3	
Social  Media  Audit……4-­‐‑6	
Social  Media  Objectives……7	
Online  Brand  Persona  &  Voice  ……8	
Strategies  &  Tools……9	
Timing  and  Key  Dates……10	
Social  Media  Roles  and  Responsibilities……11	
Social  Media  Policy……12	
Critical  Response  Plan……13-­‐‑14	
Measurement  and  Reporting  Results……15-­‐‑16
Executive  Summary  	
Our  main  goal  is  to  increase  Lady  Gaga'ʹs  exposure  on  all  social  media  sites  in  
preparation  for  the  release  of  her  new  album  at  the  end  of  January.	
The  primary  focus  will  be  to  increase  our  use  of  all  social  media  platforms  by  
posting  engaging  and  entertaining  content  to  lure  the  audience.  	
	
Our  two  major  strategies  will  be  	
1)  Increase  the  amount  of  material  we  post  to  Instagram  and  Instagram  story	
2)  Start  a  series  of  hashtag  "ʺcontests"ʺ  to  win  signed  copies  of  the  album.  In  
essence,  increase  the  amount  of  people  that  see  the  content.  	
The  primary  focus  will  be  to  increase  our  goal  of  more  album  sales  by  posting  
more  engaging  content  to  social  media,  more  specifically  Instagram.  
Social  Media  Audit	
Social  Media  Assessment	
Social
Network URL
Follower
Count
Average
Weekly Activity
Average
Engagement
Rate
Facebook
www.facebo
ok.com/
ladygaga 61MI
6 Posts per
week 5%
Instagram
www.instagr
am.com/
ladygaga/ 18.8M
12 Posts per
week 3.50%
Twitter
twitter.com/
ladygaga 63.8M 8 Post per week 4%
At  this  time,  the  lowest  involvement  rate  is  on  Instagram  with  the  lowest  
number  of  followers.  There  is  a  low  amount  of  interaction  that  needs  to  be  
improved.  
Website  Traffic  Sources  Assessment	
Source Volume % of Overall Traffic Conversion Rate
Facebook 6MI unique visits 10% 5%
Instagram 1MI unique visits 9% 2%
Twitter 8MI unique visits 12% 8%
At  this  time,  Twiaer  is  the  site  that  drives  the  most  traffic  to  our  
website.  We  clearly  need  to  increase  the  conversion  rate  of  
Instagram  as  that  is  the  smallest  conversion  rate.  	
Age Distribution
Gender
Distribution
Primary Social
Network
Secondary Social
Network Primary Need
Secondary
Need
65% 18-30 60% Male 50% Twitter 45% Instagram
Listening to music that
fulfills the soul & gives
them something to dance
to.
Having fun with
friends.
25% 31-40 40% Female 25% Facebook 30% Twitter
5% 40-50 20% Instagram 10% Facebook
5% 50+
Audience  Demographics  Assessment  	
Many  of  LG'ʹs  fans  are  in  the  18-­‐‑30  age  group.  Her  many  followers  and  
engagements  are  through  Twiaer  and  Facebook.  People  follow  her  because  they  
love  her  music  and  dance.  We  need  to  focus  on  making  Instagram  more  of  a  
priority.
Competitor  Assessment	
Competitor  Name	
 Social  Media  Profile	
 Strengths	
 Weaknesses	
Adele	
 twiaer.com/adele	
Vocal  range.  Has  a  large  
following  on  Facebook  and  
Instagram.  She  has  good  
content  on  IG  that  engages.	
Does  not  sing  and  dance.  Does  
not  have  a  strong  Twiaer  
presence.  	
Beyonce	
 twiaer.com/beyonce	
Vocal  range.  Sings  and  
dances.  "ʺBeeHive  Fan  Club"ʺ  
Largest  grossing  female  
artist.  She  has  a  huge  IG  
following  and  a  website  
with  a  lot  of  traffic.	
Has  a  small  social  media  
following  and  does  not  do  
interviews  with  anyone.  	
P!nk	
 twiaer.com/p!nk	
Sings  and  entertains.  
Personable.  Many  
interviews.  Very  large  
Twiaer  following  and  IG.  	
Has  not  played  the  Super  bowl  
and  has  not  released  an  album  
in  years.  Has  a  low  Facebook  
following.  	
The  above  analysis  is  focused  on  three  major  women  entertainers  that  could  
constitute  as  her  competitors.  Many  of  these  women  have  a  huge  social  media  
following  yet  not  a  lot  of  interaction  with  fans  via  social.  Areas  where  we  can  
improve  is  allowing  for  us  to  communicate  with  fans  via  social.  These  
competitors  have  larger  followings  on  Instagram.  
Social  Media  Objectives	
Overall  Business  Goal:  The  overall  goal  is  to  increase  our  following  on  Instagram  to  
gain  a  larger  audience.  	
	
Social  Media  Objectives  to  Support  Business  Goals:  In  the  next  three  months  we  
want  to  increase  our  followers  on  Instagram  from  18MI  to  20MI  in  preparation  for  
the  release  of  "ʺJoanne"ʺ  and  spread  awareness  of  the  album.  This  is  S.M.A.R.T.  
because  when  we  compare  Lady  Gaga’s  following  to  that  of  Beyoncé,  it  is  nothing.  
We  have  an  opportunity  to  capitalize  on  plenty  of  followers  who  just  do  not  know  
she  has  an  IG.    	
	
KPI	
Quantitative-­‐‑  Increase  the  amount  of  people  that  enter  in  the  #AuntJoanne  contest  	
Qualitative-­‐‑  Increase  IG  followers  by  2MI  in  the  next  3  months.	
Key  Messages:  	
•  Live  who  you  are	
•  Become  who  you  want  to  be  
Online  Brand  Persona  &  Voice  	
Adjectives  That  Describe  Our  Brand:	
•  Edgy  	
•  Kind	
•  Accepting	
•  Friendly  	
•  Shameless	
•  Confident  	
	
	
Examples  of  Brand  Voice  in  Social  Media  
Interactions:	
•  Nice	
•  Loving	
•  Happy  	
•  Up-­‐‑to-­‐‑date	
•  Confident	
•  Informative
Strategies  &  Tools	
Strategies  to  Will  Support  Our  Social  Media  Objectives	
Paid:	
1	
 Every  Wedensday,  reach  out  to  a  fellow  artist  for  promo.  	
2	
 Reach  out  to  media  influencers  	
to  host  Lady  Gaga.	
Owned:	
1	
Introduce  the  contest  to  win  a  signed  copy  of  "ʺJoanne"ʺ  with  
#AuntJoanne	
2	
Use  this  to  get  more  people  to  come  to  the  website  and  promote  
the  hashtag  on  Twiaer.	
Earned:	
   	
   	
1	
 Reach  out  to  those  who  use  the  #  multiple  times  on  Instagram.	
2	
 Partner  with  record  labels  to  promote  the  album.	
Tools	
Approved	
 Hootsuite	
Buffer	
Rejected	
 N/A	
Existing  Subscriptions/Licenses:	
 YouTube	
Vimeo
Timing  and  Key  Dates	
Key  Dates	
June  21-­‐‑  National  Music  Day	
March  28-­‐‑  Lady  Gaga'ʹs  B-­‐‑day	
	
Internal  Events-­‐‑  N/A	
	
Lead  Times	
We  need  3  months  in  order  to  prepare  for  the  release.  	
Reporting  Dates	
We  will  report  every  month  to  make  sure  we  are  on  track.  
This  means  we  will  analyze  our  finding  every  30  days.  
Since  Lady  Gaga  is  a  huge  celebrity,  we  believe  we  can  
meet  this  goal.
Social  Media  Roles  and  Responsibilities	
Social Media Director: Cole Kraft
Responsibilities: •  Approve the budget
•  Come up with brainstorming ideas
•  Keep track of manager and coordinator
•  Respond to emergency plan
Social Media Manager: Haley Schakel
Responsibilties:
•  Make sure everything runs smoothly on
a day to day operation
•  Come up with ideas and help create
•  Implement action plan
Social Media Coordinator: Elyssa Kemper
Responsibilities:
•  Post and help create
•  Keep a detailed schedule of when and
what to post
•  Respond to action plan incase of
emergency
Social  Media  Policy	
1.  Be  nice  to  all  fans-­‐‑  this  is  so  important  because  we  represent  Lady  Gaga	
2.  Be  accepting-­‐‑  Lady  Gaga  gives  love  to  all  and  we  need  to  show  that  
through  this  business	
3.  Be  excited  for  the  winners  and  release  of  the  album	
4.  Show  fans  that  we  are  passionate  about  the  work  Lady  Gaga  creates	
5.  Always  ask  yourself  "ʺWould  Lady  Gaga  tweet  this?"ʺ  	
Lady  Gaga  is  a  symbol  of  love  and  equality  for  many.  She  shares  her  thoughts  of  
acceptance  and  hope  through  what  she  posts  and  who  she  is.  It  is  very  
important  that  we  show  all  of  this  through  her  social  media,  specifically  her  
Instagram.  We  need  to  respond  to  only  positive  comments  to  show  her  light  and  
keep  up  with  her  image.  
Critical  Response  Plan	
Critical Response Plan
Scenario One A song leaks
Action Steps Contact record label and do not post
Pre-approved Messaging N/A
Scenario Two Innapropriate post
Action Steps Screenshot post and delete immediately
Contact PR
Pre-approved Messaging
N/A- Try to ignore the situation until a PR
representative gives us the "okay."
Owner Name Telephone
Alt.
Telephone Email
Marketing Director Lisa Buyer 3748593837 9485738221lb@gmail.com
Social Media Director Cole Kraft 3747473837 2887446372
ck@gmail.co
m
Social Media
Manager Haley Schakel 9472947293 2948399929
hs@gmail.co
m
Social Media
Coordinator
Elyssa
Kemper 3756282948 3488439874
ek@gmail.co
m
PR Agency The Agency 3845783920 3920987654
ta@gmail.co
m
Contact  Info
Measurement  and  Reporting  Results	
Quantitative  KPIs:  3  months	
Date  as  of  January  1,  2016  (3  months  later)  	
Social  Network  Data	
Social  
Network	
 URL	
 Follower  Count	
Average  Weekly  
Activity	
Average  Engagement  
Rate	
Twiaer	
 /ladygaga	
 64.8MI	
 20  post  per  week	
 9%	
Facebook	
 /ladygaga	
 62MI	
 7  posts  per  week	
 6%	
Instagram	
 /ladygaga	
20MI  (2MI  
growth)	
 8  posts  per  week	
 7%	
Website  Traffic  Data  	
Source	
 Volume	
 %  of  Overall  Traffic	
 Conversion  Rate	
Twiaer	
 1%  growth  	
 20  posts  per  week	
 2%	
Facebook	
 2%  growth	
 7  posts  per  week	
 3%	
Instagram	
 5%  growth	
 8  posts  per  week	
 4%
Results  Assessment:  We  achieved  our  goal  with  an  effective  campaign  and  timely  
posting.  We  grew  our  Instagram  following  which  seemed  to  be  an  easy  task.  We  
only  needed  to  get  her  name  out  there.  It  is  important  to  note  that  Twiaer  is  still  the  
leader  and  most  effective  way  to  reach  her  audience.  The  team  has  done  a  great  job  
with  her  #AuntJoanne  contest  which  gifts  fans  with  signed  copies  of  the  new  CD.    	
	
Qualitative  KPIs:  Between  September  and  January,  we  gained  over  2MIl  followers  
on  Instagram.  The  #AuntJoanne  was  tweeted  50k  times  a  day  from  her  old  and  new  
fans.  It  was  used  on  Instagram  about  20k  times  per  day  which  increased  awareness.    	
	
	
Sentiment  Analysis:  We  achieved  great  praise  from  social  media  networks  for  our  
contest.  We  had  many  posts  and  trending  topics  about  the  new  album.  The  only  
negative  feelings  we  had  was  that  some  people  thought  the  contest  was  fake  when  it  
was  very  much  real.  	
	
Future  actions:  Keep  with  this  same  plan  in  order  to  keep  increasing  the  amount  of  
followers  that  she  has.  
Lady Gaga Social Media Plan

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Lady Gaga Social Media Plan

  • 1. Lady  Gaga Social  Media  Plan   Cole  Kraft   9/28/16
  • 2. Table  of  Contents Executive  Summary……  3 Social  Media  Audit……4-­‐‑6 Social  Media  Objectives……7 Online  Brand  Persona  &  Voice  ……8 Strategies  &  Tools……9 Timing  and  Key  Dates……10 Social  Media  Roles  and  Responsibilities……11 Social  Media  Policy……12 Critical  Response  Plan……13-­‐‑14 Measurement  and  Reporting  Results……15-­‐‑16
  • 3. Executive  Summary   Our  main  goal  is  to  increase  Lady  Gaga'ʹs  exposure  on  all  social  media  sites  in   preparation  for  the  release  of  her  new  album  at  the  end  of  January. The  primary  focus  will  be  to  increase  our  use  of  all  social  media  platforms  by   posting  engaging  and  entertaining  content  to  lure  the  audience.   Our  two  major  strategies  will  be   1)  Increase  the  amount  of  material  we  post  to  Instagram  and  Instagram  story 2)  Start  a  series  of  hashtag  "ʺcontests"ʺ  to  win  signed  copies  of  the  album.  In   essence,  increase  the  amount  of  people  that  see  the  content.   The  primary  focus  will  be  to  increase  our  goal  of  more  album  sales  by  posting   more  engaging  content  to  social  media,  more  specifically  Instagram.  
  • 4. Social  Media  Audit Social  Media  Assessment Social Network URL Follower Count Average Weekly Activity Average Engagement Rate Facebook www.facebo ok.com/ ladygaga 61MI 6 Posts per week 5% Instagram www.instagr am.com/ ladygaga/ 18.8M 12 Posts per week 3.50% Twitter twitter.com/ ladygaga 63.8M 8 Post per week 4% At  this  time,  the  lowest  involvement  rate  is  on  Instagram  with  the  lowest   number  of  followers.  There  is  a  low  amount  of  interaction  that  needs  to  be   improved.  
  • 5. Website  Traffic  Sources  Assessment Source Volume % of Overall Traffic Conversion Rate Facebook 6MI unique visits 10% 5% Instagram 1MI unique visits 9% 2% Twitter 8MI unique visits 12% 8% At  this  time,  Twiaer  is  the  site  that  drives  the  most  traffic  to  our   website.  We  clearly  need  to  increase  the  conversion  rate  of   Instagram  as  that  is  the  smallest  conversion  rate.   Age Distribution Gender Distribution Primary Social Network Secondary Social Network Primary Need Secondary Need 65% 18-30 60% Male 50% Twitter 45% Instagram Listening to music that fulfills the soul & gives them something to dance to. Having fun with friends. 25% 31-40 40% Female 25% Facebook 30% Twitter 5% 40-50 20% Instagram 10% Facebook 5% 50+ Audience  Demographics  Assessment   Many  of  LG'ʹs  fans  are  in  the  18-­‐‑30  age  group.  Her  many  followers  and   engagements  are  through  Twiaer  and  Facebook.  People  follow  her  because  they   love  her  music  and  dance.  We  need  to  focus  on  making  Instagram  more  of  a   priority.
  • 6. Competitor  Assessment Competitor  Name Social  Media  Profile Strengths Weaknesses Adele twiaer.com/adele Vocal  range.  Has  a  large   following  on  Facebook  and   Instagram.  She  has  good   content  on  IG  that  engages. Does  not  sing  and  dance.  Does   not  have  a  strong  Twiaer   presence.   Beyonce twiaer.com/beyonce Vocal  range.  Sings  and   dances.  "ʺBeeHive  Fan  Club"ʺ   Largest  grossing  female   artist.  She  has  a  huge  IG   following  and  a  website   with  a  lot  of  traffic. Has  a  small  social  media   following  and  does  not  do   interviews  with  anyone.   P!nk twiaer.com/p!nk Sings  and  entertains.   Personable.  Many   interviews.  Very  large   Twiaer  following  and  IG.   Has  not  played  the  Super  bowl   and  has  not  released  an  album   in  years.  Has  a  low  Facebook   following.   The  above  analysis  is  focused  on  three  major  women  entertainers  that  could   constitute  as  her  competitors.  Many  of  these  women  have  a  huge  social  media   following  yet  not  a  lot  of  interaction  with  fans  via  social.  Areas  where  we  can   improve  is  allowing  for  us  to  communicate  with  fans  via  social.  These   competitors  have  larger  followings  on  Instagram.  
  • 7. Social  Media  Objectives Overall  Business  Goal:  The  overall  goal  is  to  increase  our  following  on  Instagram  to   gain  a  larger  audience.   Social  Media  Objectives  to  Support  Business  Goals:  In  the  next  three  months  we   want  to  increase  our  followers  on  Instagram  from  18MI  to  20MI  in  preparation  for   the  release  of  "ʺJoanne"ʺ  and  spread  awareness  of  the  album.  This  is  S.M.A.R.T.   because  when  we  compare  Lady  Gaga’s  following  to  that  of  Beyoncé,  it  is  nothing.   We  have  an  opportunity  to  capitalize  on  plenty  of  followers  who  just  do  not  know   she  has  an  IG.     KPI Quantitative-­‐‑  Increase  the  amount  of  people  that  enter  in  the  #AuntJoanne  contest   Qualitative-­‐‑  Increase  IG  followers  by  2MI  in  the  next  3  months. Key  Messages:   •  Live  who  you  are •  Become  who  you  want  to  be  
  • 8. Online  Brand  Persona  &  Voice   Adjectives  That  Describe  Our  Brand: •  Edgy   •  Kind •  Accepting •  Friendly   •  Shameless •  Confident   Examples  of  Brand  Voice  in  Social  Media   Interactions: •  Nice •  Loving •  Happy   •  Up-­‐‑to-­‐‑date •  Confident •  Informative
  • 9. Strategies  &  Tools Strategies  to  Will  Support  Our  Social  Media  Objectives Paid: 1 Every  Wedensday,  reach  out  to  a  fellow  artist  for  promo.   2 Reach  out  to  media  influencers   to  host  Lady  Gaga. Owned: 1 Introduce  the  contest  to  win  a  signed  copy  of  "ʺJoanne"ʺ  with   #AuntJoanne 2 Use  this  to  get  more  people  to  come  to  the  website  and  promote   the  hashtag  on  Twiaer. Earned:     1 Reach  out  to  those  who  use  the  #  multiple  times  on  Instagram. 2 Partner  with  record  labels  to  promote  the  album. Tools Approved Hootsuite Buffer Rejected N/A Existing  Subscriptions/Licenses: YouTube Vimeo
  • 10. Timing  and  Key  Dates Key  Dates June  21-­‐‑  National  Music  Day March  28-­‐‑  Lady  Gaga'ʹs  B-­‐‑day Internal  Events-­‐‑  N/A Lead  Times We  need  3  months  in  order  to  prepare  for  the  release.   Reporting  Dates We  will  report  every  month  to  make  sure  we  are  on  track.   This  means  we  will  analyze  our  finding  every  30  days.   Since  Lady  Gaga  is  a  huge  celebrity,  we  believe  we  can   meet  this  goal.
  • 11. Social  Media  Roles  and  Responsibilities Social Media Director: Cole Kraft Responsibilities: •  Approve the budget •  Come up with brainstorming ideas •  Keep track of manager and coordinator •  Respond to emergency plan Social Media Manager: Haley Schakel Responsibilties: •  Make sure everything runs smoothly on a day to day operation •  Come up with ideas and help create •  Implement action plan Social Media Coordinator: Elyssa Kemper Responsibilities: •  Post and help create •  Keep a detailed schedule of when and what to post •  Respond to action plan incase of emergency
  • 12. Social  Media  Policy 1.  Be  nice  to  all  fans-­‐‑  this  is  so  important  because  we  represent  Lady  Gaga 2.  Be  accepting-­‐‑  Lady  Gaga  gives  love  to  all  and  we  need  to  show  that   through  this  business 3.  Be  excited  for  the  winners  and  release  of  the  album 4.  Show  fans  that  we  are  passionate  about  the  work  Lady  Gaga  creates 5.  Always  ask  yourself  "ʺWould  Lady  Gaga  tweet  this?"ʺ   Lady  Gaga  is  a  symbol  of  love  and  equality  for  many.  She  shares  her  thoughts  of   acceptance  and  hope  through  what  she  posts  and  who  she  is.  It  is  very   important  that  we  show  all  of  this  through  her  social  media,  specifically  her   Instagram.  We  need  to  respond  to  only  positive  comments  to  show  her  light  and   keep  up  with  her  image.  
  • 13. Critical  Response  Plan Critical Response Plan Scenario One A song leaks Action Steps Contact record label and do not post Pre-approved Messaging N/A Scenario Two Innapropriate post Action Steps Screenshot post and delete immediately Contact PR Pre-approved Messaging N/A- Try to ignore the situation until a PR representative gives us the "okay."
  • 14. Owner Name Telephone Alt. Telephone Email Marketing Director Lisa Buyer 3748593837 9485738221lb@gmail.com Social Media Director Cole Kraft 3747473837 2887446372 ck@gmail.co m Social Media Manager Haley Schakel 9472947293 2948399929 hs@gmail.co m Social Media Coordinator Elyssa Kemper 3756282948 3488439874 ek@gmail.co m PR Agency The Agency 3845783920 3920987654 ta@gmail.co m Contact  Info
  • 15. Measurement  and  Reporting  Results Quantitative  KPIs:  3  months Date  as  of  January  1,  2016  (3  months  later)   Social  Network  Data Social   Network URL Follower  Count Average  Weekly   Activity Average  Engagement   Rate Twiaer /ladygaga 64.8MI 20  post  per  week 9% Facebook /ladygaga 62MI 7  posts  per  week 6% Instagram /ladygaga 20MI  (2MI   growth) 8  posts  per  week 7% Website  Traffic  Data   Source Volume %  of  Overall  Traffic Conversion  Rate Twiaer 1%  growth   20  posts  per  week 2% Facebook 2%  growth 7  posts  per  week 3% Instagram 5%  growth 8  posts  per  week 4%
  • 16. Results  Assessment:  We  achieved  our  goal  with  an  effective  campaign  and  timely   posting.  We  grew  our  Instagram  following  which  seemed  to  be  an  easy  task.  We   only  needed  to  get  her  name  out  there.  It  is  important  to  note  that  Twiaer  is  still  the   leader  and  most  effective  way  to  reach  her  audience.  The  team  has  done  a  great  job   with  her  #AuntJoanne  contest  which  gifts  fans  with  signed  copies  of  the  new  CD.     Qualitative  KPIs:  Between  September  and  January,  we  gained  over  2MIl  followers   on  Instagram.  The  #AuntJoanne  was  tweeted  50k  times  a  day  from  her  old  and  new   fans.  It  was  used  on  Instagram  about  20k  times  per  day  which  increased  awareness.     Sentiment  Analysis:  We  achieved  great  praise  from  social  media  networks  for  our   contest.  We  had  many  posts  and  trending  topics  about  the  new  album.  The  only   negative  feelings  we  had  was  that  some  people  thought  the  contest  was  fake  when  it   was  very  much  real.   Future  actions:  Keep  with  this  same  plan  in  order  to  keep  increasing  the  amount  of   followers  that  she  has.