Lachaela Brooks is seeking a position in healthcare with a stable organization. She has over 5 years of experience in customer service, health insurance enrollment, fraud investigation, and community health. Her experience includes assisting retirees with Medicare enrollment, resolving fraud inquiries, delivering medical equipment and services to at-risk individuals, and providing technical support. She has a Community Health Worker certification from The Ohio University School of Nursing.

1. Lachaela Brooks
3203 Bollinger NE
Canton Oh 44705
(330)313-4556
(330)4533847
lachaelab@gmail.com
Objective: To secure a position with a well-established organization with a stable environment that will
lead to a lasting relationship in the field of health care.
Experience: Trubridge Inc 219 E Maple St #3000, North Canton, OH 44720
Health Insurance Enrollment Specialist
08/2015 to 12/2015
Helps retirees, employers and employee groups nationwide enroll in Medicare programs.
Synchrony Finance 4500 Munson St NW, Canton, OH 44718
Universal Fraud Representative 07/2014 to 08/2015
Assist clients and Cardholders with resolving inbound calls regarding fraud inquiries. Handle a
high volume of phone calls where I review accounts for possible fraudulent activity, also
process business and personal credit applications for major companies.
Central Ohio Area on Aging 174 E Long St, Columbus, OH 43215
Community Health Worker Intern
02/2014 to 05/2014
I ordered medical equipment, delivered food boxes, made home visits to at risk consumers,
retrieved medical equipment from consumers or their family in the event that the consumer no
longer needed the equipment or passed away, updated consumer information in company data
base and made quarterly contact to consumers on an as needed basis among other duties as
required.
VXI Global Solutions 401 Cleveland Ave NW, Canton, OH 44702
Technical Support Representative
06/2012 to 08/2013
Ensures the resolution of client issues, handling technical escalations Answers inbound
customer calls and effectively respond to customer inquiries and concerns.
Education: The Ohio University School of Nursing 1585 Neil Ave, Columbus, OH 43210
Community Health Work Certification
2014
This program is a part of an initiative to promote community engagement. Administrated by
Linda Daley the Professor Milu Ngyen. Community health workers (CHWs) are frontline

2. public health workers who have a close understanding of the community they serve. We
serve as a liaison/link/intermediary between health/social services and the community to
facilitate access to services and improve the quality and cultural competence of service
delivery. Community health workers also build individual and community capacity by
increasing health knowledge and self-sufficiency through a range of activities such as
outreach, community education, informal counseling, social support and advocacy.
Skills: Complex problem solving, critical thinking, active listening, judgment and decision making,
computer skills (office, excel, power point, word), Customer service*Adapting new
procedures Administration support Clerical Auditing Communication Typing Various
computer programs Mail packaging, logging and distribution Knowledge of community
resources
References: Available upon request