Kurston Timothy has over 5 years of experience in customer service roles at Rogers Communications and retail management positions at Best Buy Mobile and Target Mobile Canada. He has a college diploma in Game Design & Development from George Brown College. His portfolio includes work as an environmental artist on a video game as well as freelance graphic design work. He has strong technical skills in programs like Photoshop, Illustrator, and 3ds Max as well as management, communication, and creative skills.

1. Kurston Timothy
8 Tiller Street Ajax, Ontario, L1Z 1Y1
(647) 928-7192 - kurstontimothy@gmail.com
Portfolio: kurstontimothy.wix.com/kdigi
Education
Game Design & Development January 2009 – August 2010
Digital Design, George Brown College Toronto, Ontario
Work experience
Rogers Communications July 2015 – Present
Performance Coach North York, Ontario
 Prepared strategies to ensure quality call control for employees and managers
 Took inbound and outbound calls to assist customers with all service needs
 Trained management team with current Rogers branded material to pass on to their team
members
 Assisted team members with escalations if the situation demands it
Best Buy Mobile May 2014 – June 2015
Senior Key Holder Pickering, Ontario
 Responsible for opening and closing the store
 Performed inventory counts
 Distributed tasks for employees to complete throughout the duration of their shifts
 In absence of general manager, Responsible to taking on the role of manager on duty
 Completed daily tasks of receiving shipment and setting up and displaying planograms and other
marketing
Target Mobile Canada September 2013 – May 2014
Assistant Manager Pickering, Ontario
 Opened and Closed the kiosk
 Worked with Target team to promote Target Mobile as a brand for all new customers
 Reported to manager for weekly meetings and training sessions
 Responsible for training other staff members with all current events within the Rogers and Bell
community
Applied Projects
Environmental Artist January 2010 – August 2010
Ormie the Pig, Arc Productions (Co-Op) Toronto, Ontario
 Created environment art and other assets, working closely with the asset development team
 Took part in weekly and daily meetings with the design team
Relevant Skills

2. Technical Skills
 Proficient in Adobe Photoshop & Illustrator
 Proficient in Autodesk 3ds Max
 Proficient in all of Microsoft Office, Word, Excel, PowerPoint & Outlook
Management Skills
 Mentored and advised staff members to help improve their career development in sales
 Broke down learning challenges into simple tasks in order to train staff
 Created trusting atmosphere to accommodate staff strengths, weaknesses, and learning styles
 Comfortable with dynamic work environments
Communication Skills
 Peer elected vocal leader amongst fellow students working on the Ormie the Pig project
 Strong comprehensive reading and writing abilities
 Well-articulated
Interests
Creative Director May 2013 – Present
Project Novi (Working Title) Toronto, Ontario
 Lead Writer & Narrative Director
 Worked with the Level Design team to help improve concepts
 Promoted creative ideas and solutions of all team members
Graphic Designer January 2009 – Present
Freelance Toronto, Ontario
 Created invitation designs for a variety of events such as weddings, birthdays, corporate, etc.
 Aided in the creation of clients’ personal websites
 Created a wide variety of T-shirt print designs