1) The document discusses improving interlibrary loan (ILL) services and reducing processing times to under 90 minutes. 2) It provides statistics on the number of ILL requests received by various Japanese university libraries from 2007 to 2009, showing a general increase over time. 3) Recommendations are made to streamline ILL workflows and technologies like eDDS and Ariel to help achieve the goal of processing all ILL requests within 90 minutes.