All parts received are logged into the Repair Order Tracking System, photographed, and tagged with a barcode to track them through the repair process. Engineers then evaluate the parts to determine the cause of failure and required repairs. Customers are provided a quote for approval before repairs are made. The system links parts to the correct repair procedures and testing equipment. Upon completion, a report is sent with the part detailing repairs, tests, findings and recommendations. Parts are then packed and shipped according to customer requirements.

1. Receiving:
All parts received for repair are removed from their packaging, logged into
our Repair Order Tracking System and photographed. Our Repair Order
Tracking System captures all part specific and customer specific information
including any operating problems noticed at your site. A Repair Order barcode is
then affixed to the parts so they can be tracked throughout the entire repair
process.

2. Evaluation:
Once your part is received and properly tagged, it makes its way to our evaluation and
triage area. Engineers begin the free of charge process of evaluating your part to
determine the probable cause of failure and identify the correct repair and
test procedures.

3. Quoting:
After the initial evaluation takes place, our dedicated team of Customer Service
Representatives will contact you with our repair quotation for your review and
approval.

4. Approvals:
Upon receiving your approval for repair, our automated Repair Order
Tracking System adds the repair into the work chain of the Engineer best suited
for that type of part.

5. Repair:
Our Repair Order Tracking System links your part to the correct repair and
test procedures as well as the associated closed loop test system. K+S
Engineers replace failed components as well as all high failure components as per
our standard repair procedure. After repair is complete, item is tested with the
associated closed loop test system for the duration specified on our test
procedure.

6. System / Quality Test:
Our Repair Order Tracking System links your part to the correct repair and
test procedures as well as the associated closed loop test system. K+S
Engineers replace failed components as well as all high failure components as per
our standard repair procedure. After repair is complete, item is tested with the
associated closed loop test system for the duration specified on our test procedure.

7. Repair & Test Reports:
Each repaired component shipped from K+S comes back to you with a Repair and Test
Report listing the following:
•What problems were identified during the evaluation process
•All parts repaired or replaced
•Whether the identified problem matches up with the reported issues while in operation
•Test details and duration
•The probable root cause of failure
•All recommended installation instructions

8. Shipping:
Upon completion of the repair, our automated Repair Order Tracking System notifies our
shipping department of any customer specific shipping requirements. All repairs are
packed in anti-static bags and protected by insta-pack foam to ensure your deliveries
arrive free of shipping damage each and every time.