This document discusses key performance indicators (KPIs) and how to develop them. It provides information on defining objectives, identifying key result areas and tasks, measuring results, and creating KPIs. It also discusses common mistakes in KPI development, such as creating too many KPIs or ones that are not linked to strategy. Finally, it outlines different types of KPIs, including process, input, output, leading, lagging, outcome, qualitative and quantitative.