This document discusses key performance indicators (KPIs) for secretaries. It provides resources for developing secretary KPIs, including lists of common KPIs, performance appraisal metrics, and job skills. It also discusses best practices for creating effective KPIs, such as linking them to organizational strategies and designing them to empower employees. Different types of KPIs are outlined, including process, input, output, leading, lagging, outcome, qualitative, and quantitative KPIs.