The document discusses how professional services can utilize social and mobile technologies to transform enterprise customer engagement. It emphasizes the importance of security, strategic consulting, and ongoing innovation to meet evolving customer expectations. The text highlights the need for businesses to adapt to digital changes and enhance collaboration to maintain competitiveness.

1. How Professional Services
transforms and leverages Social &
Mobile for the Enterprise
Welcome !

2. Florent
3 releases in 10 years

3. • Wife and a kid
• Love to create
• Animated Books
• Java
• Passionate about tech
• Development, Infrastructure, etc.
Charles-Daniel
• Technology Leadership for past decade

4. Get involved !
Be Honest & Transparent
Do Not Share Confidential Information
Always respect your audience

5. http://www.youtube.com/watch?feature=player_profilepage&v=jv25DodsoFo
Welcome to the Internet of Customers

6. A Whole New Way to Engage Customers

8. Rethink
Information
access
Help handle sourcing options like
Information Channels, Data Management,
Reliability Issues
How succeed
information convergence ?

9. Stay secured !
Enterprises have to Preserve their
Own Information, Your Privacy
Which Level of
Security is required ?

10. Best experience ever !
Striking the Right Balance for “gotta-have
wow”, usability and productivity expectations

11. What is it ?
Help people working
together to be successful
More strategic and growing
Faster than ever before
How can it
help me now ?
Engage the customers
in whole new way

12. Stay Pro !
Social is connecting
Business & People processes
Change / Gen
Management !
Some of us are digitally born
in a Social World and some are not …

13. Show how you
enterprise is innovative
& heading the market
http://www.youtube.com/watch?feature=player_detailpage&v=Sh-JRoY7_LU

14. Rules have
changed !
CFO/CMO Selling revolution
Discussions too !
Product- > Solution -> Vision

15. Accelerate with partner’s ecosystem
Strategic Consulting
ISV
PS @ Editor
SI

16. Compentency & agility challenges !
It may be …. But not always!
On-Going Training

17. Agility
Best
Practices
Adoption
Unique
Experience
On-going
Improvement
Innovation
Vision
Reality
Competitivity
Prof.
Services
V2
DRIVE
ENABLE
Anticipate
Align
Editors/ISV/
Strat Partners
Control/
Mitigate

18. #Innovate
#Learn
#Share
#Deliver
#Evolution
#Engage
#Brand
#Architecture
#Progress
#Transform
#Success
#ThinkBigger
#Mobility
#Cooperate
#Imagine
#Company
#Role
#Accelerate
#Growth
#Social

19. Thank you !