At salesforce.com, we are committed to thinking differently and constantly pursuing fresh new ideas. Salesforce Services, the world’s highest group of SFDC experts & innovators, hosts knowledge share events to share ideas with those within the professionals services community. SFDC thought leaders Charles-Daniel Merlin and Florent Mathery facilitated a discussion on "How Professional Services Transforms and Leverages Social & Mobile for the Enterprise", focusing on both the Sales and Delivery perspectives. Here is the slide deck from their presentation...enjoy!

1. How Professional Services
transforms and leverages Social &
Mobile for the Enterprise
Welcome !

2. Florent
3 releases in 10 years

3. • Wife and a kid
• Love to create
• Animated Books
• Java
• Passionate about tech
• Development, Infrastructure, etc.
Charles-Daniel
• Technology Leadership for past decade

4. Get involved !
Be Honest & Transparent
Do Not Share Confidential Information
Always respect your audience

5. http://www.youtube.com/watch?feature=player_profilepage&v=jv25DodsoFo
Welcome to the Internet of Customers

6. A Whole New Way to Engage Customers

8. Rethink
Information
access
Help handle sourcing options like
Information Channels, Data Management,
Reliability Issues
How succeed
information convergence ?

9. Stay secured !
Enterprises have to Preserve their
Own Information, Your Privacy
Which Level of
Security is required ?

10. Best experience ever !
Striking the Right Balance for “gotta-have
wow”, usability and productivity expectations

11. What is it ?
Help people working
together to be successful
More strategic and growing
Faster than ever before
How can it
help me now ?
Engage the customers
in whole new way

12. Stay Pro !
Social is connecting
Business & People processes
Change / Gen
Management !
Some of us are digitally born
in a Social World and some are not …

13. Show how you
enterprise is innovative
& heading the market
http://www.youtube.com/watch?feature=player_detailpage&v=Sh-JRoY7_LU

14. Rules have
changed !
CFO/CMO Selling revolution
Discussions too !
Product- > Solution -> Vision

15. Accelerate with partner’s ecosystem
Strategic Consulting
ISV
PS @ Editor
SI

16. Compentency & agility challenges !
It may be …. But not always!
On-Going Training

17. Agility
Best
Practices
Adoption
Unique
Experience
On-going
Improvement
Innovation
Vision
Reality
Competitivity
Prof.
Services
V2
DRIVE
ENABLE
Anticipate
Align
Editors/ISV/
Strat Partners
Control/
Mitigate

18. #Innovate
#Learn
#Share
#Deliver
#Evolution
#Engage
#Brand
#Architecture
#Progress
#Transform
#Success
#ThinkBigger
#Mobility
#Cooperate
#Imagine
#Company
#Role
#Accelerate
#Growth
#Social

19. Thank you !