An attempt to demonstrate the four "organisational domains" that knowledge is generated from/ apllied to. Very abstract, but I was trying to show that any initiative to harness knowledge within an organisation must go beyond "buy sharepoint" or "develop knowledge sharing culture", as an initiative that focuses on one domain may adversly affect the others, and possibly reduce the knowledge sharing capability. Also addresses the broader area fo "shared context", which in this case is talking about the ability of domains to "talk to each other and understand what the other party is saying", so basically braodening the "common langauge of an organisation". This means that when you talk about "systems" or "information" or "people", the meaning between the different domains is less ambiguous.

1. People Content Technology Process Shared Context Knowledge that can be shared, but not captured – basically, where both parties can translate into their own “language” i.e. collaborating Knowledge that can be captured, controlled, reused, etc. Manageable Knowledge

2. People Content Technology Process Implement Collaboration Technology Shared context is increased (everyone has to use it, so your pain is understood), but sharing is actually reduced! Reduced, as other elements move away Manageable Knowledge

3. People Content Technology Process Capturing content about processes Technology had difficulty delivering, people’s expectations weren’t met. Disappointment ensued. Reduced again Manageable Knowledge

4. Across all areas – Manageable knowledge increases Shared context increases People Content Technology Process Increased Collaboration