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Kent Card
1. Kent Card
Issued in association with
Royal Bank of Scotland
18th November 2010
2. What is a Direct Payment?
A Direct Payment is money paid to an eligible
client to enable them to purchase their own
services. It is unlawful to not offer a Direct
Payment to people who are eligible.
(An eligible person is someone who is in need of
support or services from Social Services)
3. Brief History
• A new streamlined and cost effective solution
was required for delivering direct payments
• A system was needed for people who have been
excluded in the past from having a direct
payment t
• Kent County Council in partnership with The
Royal B k of S tl d d
R l Bank f Scotland developed a system th t
l d t that
would revolutionise the direct payment process
4. The result was the first pre-loaded card
programme for Direct Payment recipients
‘The Kent Card’
Launched March 2007
5. Why did KCC introduce Kent Card?
• To support the personalisation agenda in social
care and empower individuals
• Reduce the complexity around direct payments:
- Kent Card removes the need to negotiate the
opening of a bank account
flexibility, freedom, choice and control
6. Social Services
completes
assessment
How to get a
Kent Card
Social Services
staff completes
the application
form
RBS (Royal
Bank of
Scotland) will
post the card
to the client
7. How the card works…..CARD ISSUING &
Application Form LOADING
Monthly
Statements & Daily
Web-access
Within
9 Working
Cardholder detail spreadsheet RBS Days
Funds Loaded
- D 3/4
Day
Crediting
8. Kent Card Features
• The ability to block spending in certain Merchant
groups
• Cash facility is automatically restricted
• M thl statements sent to the client
Monthly t t t t t th li t
• KCC 24hr helpline
• Personal Assistants can be paid via Kent Card
• Cardholder can nominate an additional cardholder
• Clients can add their own funds
• No overdraft facility
10. Service User G
S i U Groups on K t Card
Kent C d
Service Users Groups within East Kent 2008-2009
Physically Disabled
Service User Groups
Older People
G
Mental Health
Learning Difficulties
L i Diffi lti
S
0 20 40 60 80 100 120 140 160 180
Amount of Service Users
11. Kent Card (Finance monitoring) Review
• W audit every Kent Card account
We dit K tC d t
• Desk top monitoring system via on line
access to bank statements
• Claiming back unspent funds
g p
• Reduced risk of misusing funds
12. Benefits for Pro iders who accept Kent Card
Providers ho
• Payment credited to providers accounts directly this
directly,
reduces processing time and associated costs
• Users of direct payments is set to increase
• P id
Providers are added to a li of UK suppliers that
dd d list f li h
accept VISA
• Providers are added to the Kent County Council
website showing that they accept Kent Card
• Increase business opportunities with the facility of
accepting VISA
13. Kent Card Project Officer Role
• Supporting Social Workers/Case
Managers
• Provider Development
• Raising awareness within the Community
• Information Sharing
• Developing th card with RBS
D l i the d ith
• Supporting Clients
14. Award winning Kent Card
Winner at the VISA European Awards
‘Best corporate social responsibility
‘B i l ibili
programme’
Kent Card was shortlisted for the Innovation and Progress at
Guardian Public Service Awards 2009 and The pre-paid
awards 2009 category- Best C Corporate/Government loaded
/G
programme
