The Public Sector in Partnership with Visa Europe


Published on

  • Be the first to comment

  • Be the first to like this

No Downloads
Total views
On SlideShare
From Embeds
Number of Embeds
Embeds 0
No embeds

No notes for slide

The Public Sector in Partnership with Visa Europe

  1. 1. The Public SectorIn partnership with Visa Europe Carol Heath Caroline Birchinall Prepaid Centre of Excellence Visa Europe 18th November 2010This information is not intended, and should not beconstrued, as an offer to sell, or as a solicitation of an offer to purchase, any securities
  2. 2. Agenda• A bit about Visa• General Points about issuing Prepaid• Card Issuing• Back office• Protecting your investment• Next steps
  3. 3. Visa making a difference in Europe In 2009 there was in excess of: • €10bn spent on Visa prepaid cards • 15m Visa prepaid cards in circulation • 130 million Visa prepaid transactionsGovernment programmes represent 25% of the current prepaid market
  4. 4. Why Visa Prepaid? Technology Operations Marketing • Partial Auth and Balance Return • Implementation • Visa Youth Prepaid Web site content Guides • Merchandising and packaging • Visa Load and Activation Service • Operating • Best cases studies & market research • Contactless Regulations • Instant issuance kiosks • Visa Partnerships: Olympics, FIFA • Smooth card • Original Credit • Packaged propositions Design approval • Mobile • Prepaid profitability model • Simply One • Consumer research • CodeSure Public Corporate Consumer Sector products products products
  5. 5. Prepaid in Context Consumers Corporations Public sector organisations• Online Shopping • Payroll • Supplies Purchasing• Travel money • Insurance claims • Central Government Management Payments• General Spending • Supplies Purchasing • Local Authority• Credit Building Payments • Compensation• Gifting • Education expenses • T&E Expenses• Money remittance • Charity disbursements • Incentives &• Youth Promotions
  6. 6. General Points ●Partnership ●Complexity ●Education for both partners ●RevenuePage  6
  7. 7. Citizen Issues: Card Issuing ●Staff Training ●Distribution ●Communications ●Pricing and Charges ●Usage RestrictionsPage  7
  8. 8. Cardholder Issues: Card Usage ●Support for vulnerable / elderly clients ●Card Security ●Service Level Agreements ●Emergency Payments ●Loyalty or Discount SchemesPage  8
  9. 9. Back Office Issues: Issuing / Reissuing ●Stock control ●Lost / Stolen Reporting ●Data IntegrityPage  9
  10. 10. Back Office Issues: Funding and Management ●Security of Funding and Process ●Funding - Speed - Capacity ●Management - Float - Processes ●Errors and ReconciliationPage  10
  11. 11. Back Office Issues: Data Security ●Transfer of Data ●Data Protection Legislation ●Data Storage Requirements ●PCI DSSPage  11
  12. 12. Back Office Issues: Reporting ●Information Requirements ●Banking Legislation ●Leveraging DataPage  12
  13. 13. Back Office Issues: Testing ●Technical ●Operational - Emergency Payment - Training - Helpline Support ●Citizen - Feedback ●Bank / Government Sign OffPage  13
  14. 14. Protecting Your Investment ●Ensure that the staff are fully educated about the product and the management of the product ●Product Design is the key to success ●Regular ReviewsPage  14
  15. 15. Case StudyLewisham Borough Council - London ● Weekly allowance paid to young people leaving the council’s care ● Previously paid in cash at the council’s office resulting in large amounts of cash being stored at the council’s office and young peolple having to carry their weekly cash payment around ● Payment by card reduces council staff workload allowing them to focus on the needs of the young people ● A safer, more secure and convenient mechanism for the recipient Result: Lewisham’s payment processing costs reduced by 60%
  16. 16. Case StudyUK Government Home Access Scheme● Launched February 2010● UK government scheme to offer free computers and broadband internet access to 270,000 underprivileged families with children aged 7 – 14● Families are issued with a prepaid card which can only be redeemed as selected participating retailers Result: I great example of prepaid cards supporting an educational grant scheme
  17. 17. UK Border Agency - Azure card• Government Home Office approached Sodexo to replace existing paper voucher system with a payment card usable across a range of retailers• Restricted loop private label prepaid card developed• Given to individuals with no right to stay in the UK• Stops the current practice of “well meaning” charities exchanging paper vouchers for cash• Distributed via the Asylum Seekers Accommodation providers• Value on the card can be “capped” each week to ensure that the spend is taking place correctly• Reporting is provided daily and weekly to UKBA
  18. 18. Thank YouThis information is not intended, and should not beconstrued, as an offer to sell, or as a solicitation of an offer to purchase, any securities