Keith A. Morgan is a highly skilled technical advisor, instructor, and support specialist with over 34 years of experience. He has extensive experience developing and teaching over 45 technical courses on various systems to personnel in the US and abroad. Morgan is knowledgeable about computer programs, refrigeration compliance, and building automation. He strives to communicate issues clearly and treat others with respect.

1. KEITH A. MORGAN
5515 Lansdowne Way
Palmetto, Florida 34221
(941) 744-7845
(901) 866-9577
OBJECTIVE:
A highly skilled Technical Advisor, Technical Training Instructor, Technical Support
specialist and Process development Coordinator seeking a challenging career opportunity
where I can contribute to the growth and improvement of a progressive organization
utilizing my skills and experience
SUMMARY OF QUALIFICATIONS:
• 34 years professional experience with various Technical Systems related to
troubleshooting, developing courses and resolving customer issues
• Outstanding ability to communicate with customers in a decisive professional manner
• I have the ability to explain processes and technical issues that individuals can
understand easily
• I strive always to be personable, approchable, and available to all personnel
• I am known to have great people skills and always treat others with respect
• I am dependable and will work hard to meet my supervisors requests and company goals
• I pride myself as being a very fast learner and require minimal supervision
• I am self motivated, I don’t require a lot of positive feedback to do my job well
• Dedicated to my Employer; it is very important to me that co-workers know that I care
• Expert troubleshooting abilities on several technical applications
• 20 years (over 8000 hours) as a Technical Training Instructor
• Researched and developed 45 technical courses, lesson plans, literature and training aids
• Trained personnel in 47 states and 10 foreign countries
• Experienced Manager; promoting and working in a team concept environment
• Experience in handling Hazardous Waste Material
• Working knowledge of Occupational Safety and Health Administration standards
• EPA/HFC/CFC Refrigeration compliance certificate
• Working knowledge of various computer programs with typing abilities
• Experience in Computer Controlled Electronic Building Automation Systems
• Coordinated training with 60 vendors, for the repair of equipment and training of
technicians

2. EMPLOYMENT HISTORY:
• ITW Technical Support Specialist, Palmetto, Florida - Current
• FedEx Express Senior Technical Instructor, Memphis, Tennessee
• Technical Training Instructor and troubleshooter, Electronic Systems USA, Inc.,
Louisville, Kentucky
• Manager, Aircraft Repair Enhancement Program (AREP), Department of Defense
• Supervisor, Sheppard Technical Training Center, Department of Defense
• Instructor, Chanute Technical Training Center, Department of Defense
• Technician, Aerospace Ground Equipment, Department of Defense
• Technician, Embree Air Conditioning and Heating Company, Cambridge, Ohio
EDUCATION:
• Community College of the Air Force, Credits for studies in Aerospace Ground
Equipment Technology, Department of Defense
• Community College of the Air Force, Credits for studies in Technical Training
Technology
• Certificate, Master Instructor Course, Department of Defense.
• Certificate, Technical Training Instructor Course, Department of Defense
• Certificate, Instruction Systems Development Course, Department of Defense
• Various Training certificates for Computer Controlled Building Automation Systems
• Vocational School Certificate, Heating Ventilation and Air Conditioning Systems
• Various seminars/programs on leadership and management operations
• Over 30 vendor qualifying courses on various equipment