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Keeping Suzanne Chalmers
 Suzanne Chalmers, software engineer, calls to arrange a meeting
with Thomas Chan, Vice President
 Chan instinctively knew what the meeting was going to be about
 Thomas Chan had been through this before
 Meeting takes place where Suzanne formally informs about her
decision to quit

Case Brief

 Chan makes lucrative offers, which are categorically rejected by
Suzanne

 Suzanne promises to consider his offer but tenders her resignation
in writing
 Finally joins a startup firm in the area.
Common
Problems

Stressful work routines
Work environment
Monotonous work
Cramped workspace
Financial independence
What the company can’t offer?

Limitations

 Cannot compete on share options with a
start-up
 Cannot designate diverse roles and
responsibilities
 Cannot address the cramped workspace
problem immediately
So what did Chan Offer????
Enticers

25% salary hike
More stock options
Larger office space
Paid leaves
Thomas Chan
Experienced hand

CharacterSketch

Aware of employee issues
Tactical

Suzanne Chalmers
Talented & valued
employee
Determined
Considerate
Responsible
So where was the disconnect????
Need Levels
 Working environment
 Employee relationship strategies
Recommendations

 Employee support strategies
 Employee growth strategies
 Employee compensation strategies
Thank You.

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Keeping suzanne chalmers

  • 2.  Suzanne Chalmers, software engineer, calls to arrange a meeting with Thomas Chan, Vice President  Chan instinctively knew what the meeting was going to be about  Thomas Chan had been through this before  Meeting takes place where Suzanne formally informs about her decision to quit Case Brief  Chan makes lucrative offers, which are categorically rejected by Suzanne  Suzanne promises to consider his offer but tenders her resignation in writing  Finally joins a startup firm in the area.
  • 3. Common Problems Stressful work routines Work environment Monotonous work Cramped workspace Financial independence
  • 4. What the company can’t offer? Limitations  Cannot compete on share options with a start-up  Cannot designate diverse roles and responsibilities  Cannot address the cramped workspace problem immediately
  • 5. So what did Chan Offer???? Enticers 25% salary hike More stock options Larger office space Paid leaves
  • 6. Thomas Chan Experienced hand CharacterSketch Aware of employee issues Tactical Suzanne Chalmers Talented & valued employee Determined Considerate Responsible
  • 7. So where was the disconnect????
  • 9.  Working environment  Employee relationship strategies Recommendations  Employee support strategies  Employee growth strategies  Employee compensation strategies