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Kearns and Dahlen
This document summarizes Lockheed Martin's efforts to implement collaboration solutions within the enterprise from 2004 to 2011. It discusses lessons learned from deploying an enterprise portal, SharePoint, blogs and wikis, and other tools. More recent initiatives like Eureka Streams aimed to foster group conversations and tap into existing networks. Going forward, the focus is on simplifying tools and communicating their value to more employees.
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Kearns and Dahlen
- 1. Connecting for SuccessPresented by: Chris Kearns Shawn Dahlen © Copyright 2011 Lockheed Martin Corporation. All Rights Reserved
- 2. Christopher S. KearnsDirector, Information Technology Services Lockheed Martin Corporation P.O. Box 8048 Philadelphia, PA 19101 Telephone 610-354-6192 E-Mail: christopher.s.kearns at lmco dot com Shawn Dahlen Collaboration Services Portfolio Manager Lockheed Martin IS&GS P.O. Box 8048 Philadelphia, PA 19101 Telephone 610-354-3415 E-Mail: shawn.m.dahlen.jr at lmco dot com
- 3. A Value ofSocial Media Inside the Firewall Capture the Deep Smarts of the Mature Workforce
- 4. Collaboration Timeline Aheritage of deploying collaboration solutions within the enterprise 2004 2005 2006 2007 2008 2009 2010 2011 2012
- 5. Intent Enterprise PortalLessons Learned Centralized Destination 2004 Users resist mandates. Customization is important. Less is more.
- 6. Intent SharePoint ServicesLessons Learned 2005 Email and PowerPoint are dominant working tools – online is an added step. Enterprise Search is not the same as Internet Search. Teams did not collaborate across boundaries due to silos. Lightweight Document Sharing
- 7. Intent Blogs andWikis Lessons Learned 2006 Don’t let power users dictate design. Grassroots momentum is effective. Sensitive information sharing is a challenge. Self-Publishing
- 8. Intent Unity LessonsLearned 2007 Internal marketing required to highlight value. Culture is more important than technology. Keep tools simple. Need to Know vs. Need to Share
- 9. Intent Enhanced WhitePages Lessons Learned 2010 Leverage existing sources of content. Build on past success with relevant features only. People to People Discovery
- 10. Intent Eureka StreamsLessons Learned 2011 Popularity builds adoption. Group conversation drives repeat visits. Monitor the conversion funnel. Tap into the email network. Content + Conversation http://www.eurekastreams.org
- 11. What’s Next? SimplificationCommunicating to the Edge
- 12. Christopher S. KearnsDirector, Information Technology Services Lockheed Martin Corporation P.O. Box 8048 Philadelphia, PA 19101 Telephone 610-354-6192 E-Mail: christopher.s.kearns at lmco dot com Shawn Dahlen Collaboration Services Portfolio Manager Lockheed Martin IS&GS P.O. Box 8048 Philadelphia, PA 19101 Telephone 610-354-3415 E-Mail: shawn.m.dahlen.jr at lmco dot com Executive Education Session on Enterprise Social Media December 15-16, 2011
Editor's Notes
- #3 2012 - Eureka Streams 2.5 Recommendations and advanced filtering, mobile accessible start page apps - Eureka Streams 3.0 Modular HTML5 based framework
- #4 2012 - Eureka Streams 2.5 Recommendations and advanced filtering, mobile accessible start page apps - Eureka Streams 3.0 Modular HTML5 based framework
- #5 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #6 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #7 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #8 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #9 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #10 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #11 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #12 2011 strategic focus Expand communications to the edges. Eureka Streams - Provide 1 st class email support and mobile application access to help connect executives and the growing IS&GS mobile workforce. Implement a series of performance improvements and information security safeguards that will enable us to extend access to international employees and sub contractors. Eureka Apps – Partner with IS&GS functional organizations to develop a collection of light weight applications focused on engaging targeted communities in conversation around real time streams operational data. Eureka Sites – Deliver a low cost framework that empowers employees to discover, follow, and generate conversation around the news and announcements published by the organization. 2012 strategic focus Improve the signal to noise ratio. Eureka Streams - Provide knowledge workers advanced filtering and recommendation features to allow them to easily follow the information that leads them to making more effective decisions. Enable IT service providers to embed core components of the Eureka Streams framework (activity streams, start page, and profiles) into their existing enterprise applications. Eureka Apps - Provide knowledge workers with access to the start page apps through a mobile application. Eureka Sites – Provide knowledge workers with access to the Eureka Sites network through a mobile application.
- #13 2012 - Eureka Streams 2.5 Recommendations and advanced filtering, mobile accessible start page apps - Eureka Streams 3.0 Modular HTML5 based framework