1. M ILAN D. J OVANOVIĆ
2900 Northwind Dr. 606B East Lansing, MI 48823 (916) 214-5763 jovanov7@msu.edu
MISSION STATEMENT
To obtain an intern position in Human Resources or Labor Relations that allows me to utilize my
experiences as a leader and agent of change in a strategic HR company while adding value through
strong interpersonal skills, practical knowledge, and a strong work ethic.
EDUCATION
MICHIGAN STATE UNIVERSITY — East Lansing, MI 2009 - Present
Masters in Human Resources and Labor Relations (MHRLR)
Degree Candidate May 2010
Overall GPA 3.83 out of 4.0 scale
UNIVERSITY OF CALIFORNIA, DAVIS – Davis, CA 2001 – 2005
Bachelors in Psychology with a minor in Music
Junior/Senior GPA 3.0 out of 4.0 scale
COMPETENCY SUMMARY
Conflict Management Creative Solutions
Industrial-Organizational Psychology Independent and Collaborative Productivity
Managing Diversity Organizational Communication Structure
Conscientiousness Professional Writing
PROFESSIONAL EXPERIENCE
SPARTY’S CAFÉ AND FOOD SERVICES — East Lansing, MI
Café and food services provider with over 20 locations on the campus of Michigan State University
Administrative Office Cash Supervisor, Crew Lead, November 2009 – Present
Cash courier for all coffeehouses and student stores
Counter, totaling cash sales for previous day, resetting change banks, and verifying drop log statements
Student supervisor at coffee sites, responsible for up to four cashiers/baristas at a time
Cashier at student store sites, independently running business: sales, stock, and customer service
SACRAMENTO ASSESSMENT AND TREATMENT CENTER — Sacramento, CA
Residential facility providing comprehensive assessment services for juvenile Wards to determine most
appropriate placement as well as psychosocial needs
Community Resource Liaison, Assessment Assistant, April 2006 – August 2009
Community relations specialist and activities coordinator for a 40-client facility
Conducted over 300 interviews with highly diverse clientele
Reviewed court documents and produced a condensed reports for each client’s multi-systemic assessment
Administered and scored numerous surveys on a weekly basis
Kept detailed progress notes on clientele, observing HIPAA standards of confidentiality

2. Group Facilitator Lead, Nov. 2005 – April 2006
Provided training for clientele; focusing on team cohesion, cultural sensitivity, employability, and life skills
Organized and directed meetings with managers, other facilitators and staff; streamlining services,
scheduling, and program goals
Developed and implemented conflict management techniques, maintaining order and control in an often
volatile environment.
PANACEA SERVICES, INC. — Sacramento, CA
Comprehensive substance abuse and anger management treatment for adolescents
Certified Substance Abuse Counselor, May 2007 – August 2008
Conducted weekly group and individual counseling sessions for high school students
Performed intake interviews to determine level of intervention
Created and followed through with individual treatment plans
Coordinated services between organization, public school, government offices, and probation department
CAMPUS UNIONS — Davis, CA
Services for meetings, conferences and events in the Memorial and Silo Union complexes on the UC Davis campus
Student Project Manager, May 2003 – August 2005
Directed and oversaw development projects throughout campus
Managed team of 10 staff; accounting for productivity, safety, and team cohesion
Member of Campus Unions Resources Board, interviewed managers throughout campus to determine
allocation of budget for development
RELATED WORK ACTIVITY
CLEMENT SUPPORT SERVICES — Sacramento, CA
Independent distributor of pipe hangers and earthquake bracing equipment
Warehouse Representative, July 2003 – September 2003
DOLLAR RENT-A-CAR — Sacramento, CA
Offering full-service, value oriented car rental programs at the Sacramento International Airport
Service Agent, June 2002 – September 2002
BIG 5 SPORTING GOODS — Citrus Heights, CA
Retail franchise selling sporting goods and apparel
Customer Service Representative, June 2001 – August 2001
EXTRA CURRICULAR ACTIVITIES
Affiliations:
Society for Human Resource Management (SHRM)
Graduate Student Association (GSA)
American Psychological Association – Society for Industrial and Organizational Psychology
Awards:
Support Staff Employee of the Year 2008, Sacramento Assessment and Treatment Center
Employee of the Month January 2006; Sacramento Assessment and Treatment Center