Katelyn Lilly is seeking a new position and has over 10 years of customer service experience, including two years as a shift manager at Wendy's. She is knowledgeable in various software programs and social media platforms. Lilly is working towards a Bachelor's degree in Human Services from Southern New Hampshire University and will complete her degree in May 2020.

1. KATELYN LILLY
3935 Sissonville Drive | 304-419-1795 | katielilly2014@gmail.com
SUMMARY OF QUALIFICATIONS
 Knowledgeable with Microsoft Office, Mac Open Office and all social media platforms (Facebook,
Twitter, Instagram)
 Ten years of successful customer service that has led to regular increases in sales
 Two years of Management experience
EXPERIENCE
Wendy’s
Shift Manager | April 2013 – November 2015
 Demonstrated excellent customer service by handling complaints with tact and respect that
ensured retention and satisfaction.
 Displayed the confidence and integrity to manage shifts which led to an increase in team member
morale and productivity.
 Implemented a military discount system for veterans and military service members.
 Utilized already in place systems such as Targets and management paperwork.
Capital Roasters Café
Barista | July 2011-September 2012
 Demonstrated excellent customer service.
 Opening baker
 Learned quickly in how to make different drinks and utilize my training to come up with new ideas
for the menu.
EDUCATION
Southern New Hampshire University: Manchester, NH
Anticipated Completion May 2020
Bachelor’s Degree in Human Services

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AWARDS AND ACKNOWLEDGEMENTS
 Southern New Hampshire University The National Society of Leadership and Success