SlideShare a Scribd company logo
1 of 31
KAIZEN
INCREMENTAL BUT CONTINUOUS PROGRESS
It has two elements:
 Improvement / for better
 Ongoing / Continuity
 KAIZEN means improvement. Moreover
it means continuing improvement in
personnel life, home life, social life and
working place.
 When applied to the workplace KAIZEN
means continuing improvement
involving everyone – managers and
workers alike.
 It is NOT “INNOVATION” (not big changes)
 Target is “your work”, not others!
 It is small changes on your way of working
 Small changes and little by little improvement
Goal
Product Innovation
approach
Procedure
improvement
approach
Why you
made a
mistake?
I was busy
I was in a harry
misunderstood
This is not solution !
Why you made a
mistake?
I was busy
I was in a
harry
misundersto
od
Institution with no KAIZEN ---- Blame individual worker
Institution with KAIZEN----- Blame system and try to prevent same mistake
Change way
of working
and system
Appreciate the process, not the result
(Always appreciate “human effort”);
Encourage ‘Team Work’ for problem solving
and decision making (WIT);
Go search for the problem. Do not let it come
to you;
Identify and eliminate waste;
Deliver best service possible. Make the
workers aware of productivity and quality;
and
Clean, orderly and safe working
environment.
•Anything that doesn’t add value;
changing form fit or function
•Anything that doesn’t help meet
customer requirements
•Anything our customers would not
be willing to pay us to do
Gemba
A Japanese word meaning “real place” – now
adapted in management terminology to
mean the “workplace” – or that place where
value is added. In manufacturing, it usually
refers to the shop floor.
Gembutsu
The tangible objects found at gemba such as
work pieces, rejects, jigs and tools and
machines
The Japanese word meaning “waste”
which, when applied to management
of the workplace, refers to a wide
range of non-value –adding activities.
1. Overproduction: Blood draws done early to
accommodate lab
2. Transportation: Moving patients to tests
3. Excessive Processing: Asking patient the same
information multiple times
4. Waiting: Inpatients waiting in ED, MDs waiting for
test results.
5. Inventories: Dictation waiting for transcription
6. Movement: Looking for missing charts or
equipment
7. Defects: medication errors
 Whenever a smooth flow of work is
interrupted in an operator's work, the flow
of parts and machines, or the production
schedule, there is mura.
 Muri means strenuous condition for
worker and machines as well as for the
work processes
►Waste of Human Potential;
►Inappropriate System;
►Electricity and Water;
►Wasted Material;
►Service and Office equipments;
►Cost of Time; and
►Defecting Customers
 Lower Cost;
 Immediate Results;
 Less Waiting;
 Energize Employees;
 Improve Productivity; and
 Creativity and Innvation
Process Improvement;
Short Time;
Zero / Less Defect;
Human Resource Development;
and
Profits and Sharing.
Process
Name
1. OP 2.In 3.Trans 4.
Proces
sing
5.Waiting 6. Inventory 7.Motion Defects
0= No waste found to 4 =A lot of waste
management
 When a problem (abnormality) arises go
to gemba first;
 Check the gembutsu (relevant objects);
 Take temporary countermeasures on the
spot;
 Find the root cause; and
 Standardize to prevent recurrence.
 Discard conventional rigid thinking about
production / service;
 Think how to do it, and not why it cannot
be done;
 Do not make excuses. Start by
questioning current practices;
 Do not seek perfection. Do it right away
even if for only 50% of target;
 Correct mistakes at once;
 Do not spend money for kaizen;
 Wisdom is brought out when faced with
hardship;
 Ask ‘Why?’ five times and seek the root
cause;
 Seek the wisdom of ten people rather the
knowledge of one; and
 Remember that opportunities for Kaizen
are infinite.
 Encourage suggestions from employees
 Employee participation in management
 Encourage managers to visit the
workplace (GEMBA)
 Mistake proofing
 Minimize patients and Employee
accidents
 Reduce inventories in Wards / Units
 Productive maintenance of Hospital
equipment and furniture
 Reduce Waste
 Reduce waiting time
MINIMIZE DEATHS & COMPLICATIONS
For Organization
 Eliminates hidden costs
 Service to customer will be highest quality, lowest
cost and shortest time possible
 Major changes quickly and minimum loss of
production time
For You
 Can work with ease and comfort by reducing delay
and wasted motion
 You think what you do and contribute ideas
 Work as a team
kaizen IN Health sectors
kaizen IN Health sectors
kaizen IN Health sectors

More Related Content

What's hot

Putting 6S (5S+1S) Approach for Higher Productivity
Putting 6S (5S+1S) Approach for Higher ProductivityPutting 6S (5S+1S) Approach for Higher Productivity
Putting 6S (5S+1S) Approach for Higher Productivity
Steven Cheah
 
Muda,Mura & Muri
Muda,Mura & MuriMuda,Mura & Muri
Muda,Mura & Muri
manijayjay
 

What's hot (19)

Lean in histopathology
Lean in histopathologyLean in histopathology
Lean in histopathology
 
Lean Six Sigma: 8 Wastes
Lean Six Sigma: 8 WastesLean Six Sigma: 8 Wastes
Lean Six Sigma: 8 Wastes
 
The Truth behind Open-plan Office Spaces
The Truth behind Open-plan Office SpacesThe Truth behind Open-plan Office Spaces
The Truth behind Open-plan Office Spaces
 
5s
5s5s
5s
 
5s System
5s System5s System
5s System
 
How To 6S by Piercan USA, Inc.
How To 6S by Piercan USA, Inc.How To 6S by Piercan USA, Inc.
How To 6S by Piercan USA, Inc.
 
Mark Graban Mass. Lean Healthcare Group
Mark Graban Mass. Lean Healthcare GroupMark Graban Mass. Lean Healthcare Group
Mark Graban Mass. Lean Healthcare Group
 
Qcl 15-v4 [challenge-no 1]_[imnu]_[shubham gupta]
Qcl 15-v4 [challenge-no 1]_[imnu]_[shubham gupta]Qcl 15-v4 [challenge-no 1]_[imnu]_[shubham gupta]
Qcl 15-v4 [challenge-no 1]_[imnu]_[shubham gupta]
 
JR Dickens - FPS 2004
JR Dickens - FPS 2004JR Dickens - FPS 2004
JR Dickens - FPS 2004
 
Lean Six Sigma: 5S In-Depth
Lean Six Sigma: 5S In-DepthLean Six Sigma: 5S In-Depth
Lean Six Sigma: 5S In-Depth
 
Muda in service industries
Muda in service industriesMuda in service industries
Muda in service industries
 
Lean Tools and Processes
Lean Tools and ProcessesLean Tools and Processes
Lean Tools and Processes
 
5 S Presentation Basic Training
5 S Presentation   Basic Training5 S Presentation   Basic Training
5 S Presentation Basic Training
 
Putting 6S (5S+1S) Approach for Higher Productivity
Putting 6S (5S+1S) Approach for Higher ProductivityPutting 6S (5S+1S) Approach for Higher Productivity
Putting 6S (5S+1S) Approach for Higher Productivity
 
Kaizen p pt.
Kaizen p pt.Kaizen p pt.
Kaizen p pt.
 
Lean Into Kaizen
Lean Into KaizenLean Into Kaizen
Lean Into Kaizen
 
6 Sigma - Introduction, Techniques and Implementation
6 Sigma - Introduction, Techniques and Implementation6 Sigma - Introduction, Techniques and Implementation
6 Sigma - Introduction, Techniques and Implementation
 
Muda,Mura & Muri
Muda,Mura & MuriMuda,Mura & Muri
Muda,Mura & Muri
 
5 S : THE SECRET TO JAPANESE SUCCESS
5 S : THE SECRET TO  JAPANESE SUCCESS5 S : THE SECRET TO  JAPANESE SUCCESS
5 S : THE SECRET TO JAPANESE SUCCESS
 

Similar to kaizen IN Health sectors

Iso 9000 Tips And Techniques
Iso 9000 Tips And TechniquesIso 9000 Tips And Techniques
Iso 9000 Tips And Techniques
Dan Junkins
 
Industrial Training Presentation
Industrial Training PresentationIndustrial Training Presentation
Industrial Training Presentation
Chirag Alawat
 

Similar to kaizen IN Health sectors (20)

Kaizen
KaizenKaizen
Kaizen
 
LeanKaizenTraining
LeanKaizenTrainingLeanKaizenTraining
LeanKaizenTraining
 
Alternate Hourly Lean Introduction
Alternate Hourly Lean IntroductionAlternate Hourly Lean Introduction
Alternate Hourly Lean Introduction
 
Lean & kaizen
Lean & kaizenLean & kaizen
Lean & kaizen
 
00 Lean Concepts Foundations 23 Pgs
00 Lean Concepts Foundations 23 Pgs00 Lean Concepts Foundations 23 Pgs
00 Lean Concepts Foundations 23 Pgs
 
Just in time
Just in timeJust in time
Just in time
 
Chapter-Two-Lean.pdf
Chapter-Two-Lean.pdfChapter-Two-Lean.pdf
Chapter-Two-Lean.pdf
 
20 Tools of Six Sigma.pptx
20 Tools of Six Sigma.pptx20 Tools of Six Sigma.pptx
20 Tools of Six Sigma.pptx
 
8 Wastes
8 Wastes8 Wastes
8 Wastes
 
LEAN: 5 Keys to Success
LEAN: 5 Keys to SuccessLEAN: 5 Keys to Success
LEAN: 5 Keys to Success
 
Premier's Introduction To Lean Concepts
Premier's Introduction To Lean ConceptsPremier's Introduction To Lean Concepts
Premier's Introduction To Lean Concepts
 
Iso 9000 Tips And Techniques
Iso 9000 Tips And TechniquesIso 9000 Tips And Techniques
Iso 9000 Tips And Techniques
 
Lean Healthcare Overview
Lean Healthcare OverviewLean Healthcare Overview
Lean Healthcare Overview
 
8 Wastes of Lean
8 Wastes of Lean8 Wastes of Lean
8 Wastes of Lean
 
5 s ppt by me
5 s ppt by me5 s ppt by me
5 s ppt by me
 
Kaizen_ presentation
Kaizen_ presentationKaizen_ presentation
Kaizen_ presentation
 
5 s 2
5 s 25 s 2
5 s 2
 
Industrial Training Presentation
Industrial Training PresentationIndustrial Training Presentation
Industrial Training Presentation
 
Lean initiatives in healthcare
Lean initiatives in healthcareLean initiatives in healthcare
Lean initiatives in healthcare
 
Combating entropy in business
Combating entropy in businessCombating entropy in business
Combating entropy in business
 

More from Ahamed Masooth mohamed

More from Ahamed Masooth mohamed (20)

RECORD KEEPING AND MANAGEMENT OF PATIENT’S VALUABLES AND.pptx
RECORD KEEPING AND MANAGEMENT OF PATIENT’S VALUABLES AND.pptxRECORD KEEPING AND MANAGEMENT OF PATIENT’S VALUABLES AND.pptx
RECORD KEEPING AND MANAGEMENT OF PATIENT’S VALUABLES AND.pptx
 
Malnutrition.pptx
Malnutrition.pptxMalnutrition.pptx
Malnutrition.pptx
 
self directed learning and demonstration.pptx
self directed learning and demonstration.pptxself directed learning and demonstration.pptx
self directed learning and demonstration.pptx
 
therapeutic diet..pptx
therapeutic diet..pptxtherapeutic diet..pptx
therapeutic diet..pptx
 
teamwork in nursing.pptx
teamwork in nursing.pptxteamwork in nursing.pptx
teamwork in nursing.pptx
 
special needs.pptx
special needs.pptxspecial needs.pptx
special needs.pptx
 
sensory imairement.pptx
sensory imairement.pptxsensory imairement.pptx
sensory imairement.pptx
 
nutrition.pptx
nutrition.pptxnutrition.pptx
nutrition.pptx
 
immune system..pptx
immune system..pptximmune system..pptx
immune system..pptx
 
alzeimer's disease.pptx
alzeimer's disease.pptxalzeimer's disease.pptx
alzeimer's disease.pptx
 
downs syndrom.pptx
downs syndrom.pptxdowns syndrom.pptx
downs syndrom.pptx
 
communicable diseases.pptx
communicable diseases.pptxcommunicable diseases.pptx
communicable diseases.pptx
 
non communicable diseases.pptx
non communicable diseases.pptxnon communicable diseases.pptx
non communicable diseases.pptx
 
basic information about communicable disease.pptx
basic information about communicable disease.pptxbasic information about communicable disease.pptx
basic information about communicable disease.pptx
 
communication and team work.pptx
communication and team work.pptxcommunication and team work.pptx
communication and team work.pptx
 
food preservation methods.pptx
food preservation methods.pptxfood preservation methods.pptx
food preservation methods.pptx
 
Cliental Hygiene and Grooming.pptx
Cliental Hygiene and Grooming.pptxCliental Hygiene and Grooming.pptx
Cliental Hygiene and Grooming.pptx
 
organizing care and services to achieve best outcome
organizing  care and services to achieve best outcomeorganizing  care and services to achieve best outcome
organizing care and services to achieve best outcome
 
improving quality and safety in patient care delivery .
 improving quality and safety in patient care delivery . improving quality and safety in patient care delivery .
improving quality and safety in patient care delivery .
 
Quality improvement tools
Quality improvement tools Quality improvement tools
Quality improvement tools
 

Recently uploaded

Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin GoaGoa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Real Sex Provide In Goa
 
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
rajveerescorts2022
 
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
rajveerescorts2022
 
Goa Call Girl 931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
Goa Call Girl  931~602~0077 Call ✂️ Girl Service Vip Top Model SafeGoa Call Girl  931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
Goa Call Girl 931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
Real Sex Provide In Goa
 
Pathways to Equality: The Role of Men and Women in Gender Equity
Pathways to Equality:          The Role of Men and Women in Gender EquityPathways to Equality:          The Role of Men and Women in Gender Equity
Pathways to Equality: The Role of Men and Women in Gender Equity
Atharv Kurhade
 
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
Real Sex Provide In Goa
 
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
icha27638
 
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in GoaGoa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
Real Sex Provide In Goa
 

Recently uploaded (20)

Coach Dan Quinn Commanders Feather T Shirts
Coach Dan Quinn Commanders Feather T ShirtsCoach Dan Quinn Commanders Feather T Shirts
Coach Dan Quinn Commanders Feather T Shirts
 
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin GoaGoa Call Girls Service  +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
Goa Call Girls Service +9316020077 Call GirlsGoa By Russian Call Girlsin Goa
 
Pulse Check Decisions - RRT and Code Blue Workshop
Pulse Check Decisions - RRT and Code Blue WorkshopPulse Check Decisions - RRT and Code Blue Workshop
Pulse Check Decisions - RRT and Code Blue Workshop
 
VIP ℂall Girls Poonamallee Chennai 6367492432 WhatsApp: Me All Time Serviℂe A...
VIP ℂall Girls Poonamallee Chennai 6367492432 WhatsApp: Me All Time Serviℂe A...VIP ℂall Girls Poonamallee Chennai 6367492432 WhatsApp: Me All Time Serviℂe A...
VIP ℂall Girls Poonamallee Chennai 6367492432 WhatsApp: Me All Time Serviℂe A...
 
The Events of Cardiac Cycle - Wigger's Diagram
The Events of Cardiac Cycle - Wigger's DiagramThe Events of Cardiac Cycle - Wigger's Diagram
The Events of Cardiac Cycle - Wigger's Diagram
 
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
❤️ Chandigarh Call Girl Service ☎️99158-51334☎️ Escort service in Chandigarh ...
 
TEST BANK For Leddy & Pepper’s Professional Nursing, 10th Edition by Lucy Hoo...
TEST BANK For Leddy & Pepper’s Professional Nursing, 10th Edition by Lucy Hoo...TEST BANK For Leddy & Pepper’s Professional Nursing, 10th Edition by Lucy Hoo...
TEST BANK For Leddy & Pepper’s Professional Nursing, 10th Edition by Lucy Hoo...
 
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
❤️ Chandigarh Call Girls Service ☎️99158-51334☎️ Escort service in Chandigarh...
 
Goa Call Girl 931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
Goa Call Girl  931~602~0077 Call ✂️ Girl Service Vip Top Model SafeGoa Call Girl  931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
Goa Call Girl 931~602~0077 Call ✂️ Girl Service Vip Top Model Safe
 
Pathways to Equality: The Role of Men and Women in Gender Equity
Pathways to Equality:          The Role of Men and Women in Gender EquityPathways to Equality:          The Role of Men and Women in Gender Equity
Pathways to Equality: The Role of Men and Women in Gender Equity
 
VIP ℂall Girls Tambaram Chennai 7427069034 WhatsApp: Me All Time Serviℂe Avai...
VIP ℂall Girls Tambaram Chennai 7427069034 WhatsApp: Me All Time Serviℂe Avai...VIP ℂall Girls Tambaram Chennai 7427069034 WhatsApp: Me All Time Serviℂe Avai...
VIP ℂall Girls Tambaram Chennai 7427069034 WhatsApp: Me All Time Serviℂe Avai...
 
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
VIP ℂall Girls Bodakdev Ahmedabad 7427069034 WhatsApp: Me All Time Serviℂe Av...
 
Leading large scale change: a life at the interface between theory and practice
Leading large scale change: a life at the interface between theory and practiceLeading large scale change: a life at the interface between theory and practice
Leading large scale change: a life at the interface between theory and practice
 
ISO 15189 2022 standards for laboratory quality and competence
ISO 15189 2022 standards for laboratory quality and competenceISO 15189 2022 standards for laboratory quality and competence
ISO 15189 2022 standards for laboratory quality and competence
 
TEST BANK For Little and Falace's Dental Management of the Medically Compromi...
TEST BANK For Little and Falace's Dental Management of the Medically Compromi...TEST BANK For Little and Falace's Dental Management of the Medically Compromi...
TEST BANK For Little and Falace's Dental Management of the Medically Compromi...
 
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...No Advance  931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
No Advance 931~602~0077 Goa ✂️ Call Girl , Indian Call Girl Goa For Full nig...
 
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
Obat aborsi Jakarta Timur Wa 081225888346 Jual Obat aborsi Cytotec asli Di Ja...
 
The 2024 Outlook for Older Adults: Healthcare Consumer Survey
The 2024 Outlook for Older Adults: Healthcare Consumer SurveyThe 2024 Outlook for Older Adults: Healthcare Consumer Survey
The 2024 Outlook for Older Adults: Healthcare Consumer Survey
 
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in GoaGoa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
Goa Call Girl Oyo Hotel ♡ ˚ 🦢・ ✧ +9316020077 Call gIRL in Goa
 
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
Test Bank -Medical-Surgical Nursing Concepts for Interprofessional Collaborat...
 

kaizen IN Health sectors

  • 1.
  • 3. It has two elements:  Improvement / for better  Ongoing / Continuity
  • 4.  KAIZEN means improvement. Moreover it means continuing improvement in personnel life, home life, social life and working place.  When applied to the workplace KAIZEN means continuing improvement involving everyone – managers and workers alike.
  • 5.  It is NOT “INNOVATION” (not big changes)  Target is “your work”, not others!  It is small changes on your way of working  Small changes and little by little improvement
  • 7.
  • 8. Why you made a mistake? I was busy I was in a harry misunderstood This is not solution ! Why you made a mistake? I was busy I was in a harry misundersto od Institution with no KAIZEN ---- Blame individual worker Institution with KAIZEN----- Blame system and try to prevent same mistake Change way of working and system
  • 9. Appreciate the process, not the result (Always appreciate “human effort”); Encourage ‘Team Work’ for problem solving and decision making (WIT); Go search for the problem. Do not let it come to you; Identify and eliminate waste; Deliver best service possible. Make the workers aware of productivity and quality; and Clean, orderly and safe working environment.
  • 10. •Anything that doesn’t add value; changing form fit or function •Anything that doesn’t help meet customer requirements •Anything our customers would not be willing to pay us to do
  • 11.
  • 12.
  • 13. Gemba A Japanese word meaning “real place” – now adapted in management terminology to mean the “workplace” – or that place where value is added. In manufacturing, it usually refers to the shop floor. Gembutsu The tangible objects found at gemba such as work pieces, rejects, jigs and tools and machines
  • 14. The Japanese word meaning “waste” which, when applied to management of the workplace, refers to a wide range of non-value –adding activities.
  • 15.
  • 16. 1. Overproduction: Blood draws done early to accommodate lab 2. Transportation: Moving patients to tests 3. Excessive Processing: Asking patient the same information multiple times 4. Waiting: Inpatients waiting in ED, MDs waiting for test results. 5. Inventories: Dictation waiting for transcription 6. Movement: Looking for missing charts or equipment 7. Defects: medication errors
  • 17.  Whenever a smooth flow of work is interrupted in an operator's work, the flow of parts and machines, or the production schedule, there is mura.
  • 18.  Muri means strenuous condition for worker and machines as well as for the work processes
  • 19. ►Waste of Human Potential; ►Inappropriate System; ►Electricity and Water; ►Wasted Material; ►Service and Office equipments; ►Cost of Time; and ►Defecting Customers
  • 20.  Lower Cost;  Immediate Results;  Less Waiting;  Energize Employees;  Improve Productivity; and  Creativity and Innvation
  • 21. Process Improvement; Short Time; Zero / Less Defect; Human Resource Development; and Profits and Sharing.
  • 22. Process Name 1. OP 2.In 3.Trans 4. Proces sing 5.Waiting 6. Inventory 7.Motion Defects 0= No waste found to 4 =A lot of waste
  • 23. management  When a problem (abnormality) arises go to gemba first;  Check the gembutsu (relevant objects);  Take temporary countermeasures on the spot;  Find the root cause; and  Standardize to prevent recurrence.
  • 24.  Discard conventional rigid thinking about production / service;  Think how to do it, and not why it cannot be done;  Do not make excuses. Start by questioning current practices;  Do not seek perfection. Do it right away even if for only 50% of target;  Correct mistakes at once;
  • 25.  Do not spend money for kaizen;  Wisdom is brought out when faced with hardship;  Ask ‘Why?’ five times and seek the root cause;  Seek the wisdom of ten people rather the knowledge of one; and  Remember that opportunities for Kaizen are infinite.
  • 26.  Encourage suggestions from employees  Employee participation in management  Encourage managers to visit the workplace (GEMBA)  Mistake proofing  Minimize patients and Employee accidents  Reduce inventories in Wards / Units
  • 27.  Productive maintenance of Hospital equipment and furniture  Reduce Waste  Reduce waiting time MINIMIZE DEATHS & COMPLICATIONS
  • 28. For Organization  Eliminates hidden costs  Service to customer will be highest quality, lowest cost and shortest time possible  Major changes quickly and minimum loss of production time For You  Can work with ease and comfort by reducing delay and wasted motion  You think what you do and contribute ideas  Work as a team