1. Joshua Jackson
773-610-8718 • joshua.jackson17@comcast.net
Skills
Software: Microsoft Office (Outlook, Excel, Word), Adobe Audition, Final Cut Pro 7 &10,
Adobe Acrobat
Hardware: Create system restore, Create boot disks, Recover hard drives, Partition and format
hard drives
Certification(s): CompTIA Strata Fundamentals; CompTIA A+ projected by July, 2015
Experience
Northwestern Memorial Hospital Chicago, IL
Windows 7 Helpdesk Technician February 2015-present
 Reimage over 60 workstations weekly which resulted in successful workstation
deployment for end users
 Provide technical support for over 10 customers bi-weekly resulting in 100% customer
satisfaction
 Deploy 20 workstations a month allowing end users to complete tasks efficiently
 Manage and document over 300 hardware supplies (monitors, mice, keyboards, and
workstations) to maintain a current inventory
Garrett Popcorn Shop Chicago, IL
Sales Associate June 2014 – March 2015
 Prepared a variety of menu items daily to complete customer service order to their
satisfaction
 Sanitized workstation daily following company policy
 Organized store items daily for closing shift.
 Received and completed approximately 500 orders on the line alongside co-workers
Free Spirit Media Chicago, IL
Intern October 2007–January 08
 Produced a weekly 30 minute cable access television show
 Edited approximately 57 hours of video footage for various film projects.
 Planned and executed several group brainstorming sessions.
Education
Year Up / Harold Washington Chicago, IL
IT track Training September 2014–Present
 Year Up is a leading one-year career development program with 250 corporate partners
around the country; the program includes college-level courses, professional training, and
a six-month internship
 Earning 18 college credits towards an Associate in Applied Science in Computer
Information Systems partnership with Harold Washington
 Relevant courses include: Introduction to Computer (CIS 101), Intro to Microcomputers
(CIS 120), Coop education Explorations (COOP EX 101), college success Seminar
(INTDSP 101)