1. Tomella Young
773.641.3718 • tomellayoung@gmail.com
Skills
 Software: Microsoft Office Suite 2007-2010 (Word, Excel, PowerPoint, and Outlook)
 Hardware: Computer assembly and disassembly, imaging, install or swap:external and internal hard
drive
 Networking:Troubleshoot connection
 Certifications:CompTIA Strata, CompTIA A+ (anticipated August 2015)
Experience
Motorola Chicago, IL
Intern February 2015- Present
 Offer helpdesk support to end users with technical difficulties
 Re-image 10-15 machines weekly with company image for end & new users
 Solve 10-20 tickets daily using company ticketing system, Virtual Help Desk or VHD
 Distribute machine accessories to users in need
SDI Security Inc. Chicago, IL
Unarmed Security Officer June 2014- Present
 Compose daily activity report
 Patrol designated sites every other hour
 Scan approximately 40 I.D Cards over a 8 hour period daily
Security Management Group ofAmerica Chicago, IL
Event/Show Security February 2014- Present
 Monitor show room floor containing approximately 2000 people per day
 Control large crowds of approximately 100 people daily
 Monitor booth perimeters containing approximately 100 items daily
 Check badges for approximately 2000 people daily
ABM Security Chicago, IL
Unarmed Security Officer May - October 2013
 Wand about 500 employees, visitors, and vendors entering and exiting facility daily
 Provided approximately 200 employees, visitors, and vendors with temporary ID badges daily
 Monitored screening equipment for electronics and weapons
 Monitored approximately 50 trailers for facility lot daily
Education
Year Up / Harold Washington College Chicago, IL
Information Technology Training September 2014– Present
 Year Up is a leading one-year career development program with 250 corporate partners around
the country; the program includes college-level courses,professional training, and a six-month
internship
 Earning 18 college credits towards an Associate’s Degree in Informational Technology in
partnership with Harold Washington College
 Relevant courses include: Professional Skills, Business Communications, Intro to Information
Technology, Intro to Microcomputers