Swati Kumari is seeking a position in Delhi/NCR as an Oracle Application support professional with over 4 years of experience working with Oracle Siebel CRM. She has expertise in Oracle Application development, support, deployment, and migration. Her technical skills include Oracle SQL, PL/SQL, UNIX, and she has experience working with Oracle Siebel 7.8/8.1, Amdocs Clarify, and HP Quality Centre. She is looking to leverage her experience resolving issues, automating processes, and working on large production environments.

1. Swati Kumari
E-mail id:swati.neha1@gmail.com
Mobile No : +91- 7 7 0 9 2 8 5 5 0 8
Current Location: Noida
Preferred Location: Delhi/NCR/Noida/Gurgaon
Professional Summary:
 Overall 4.4 years of experience in IT, in Tech Mahindra Ltd as Oracle Application support and deployment
as Team member.
 Currently working as Team member in Oracle One Siebel CRM project and having expertise in Oracle Siebel
Application development, Support, Deployment and Migration, Housekeeping Monitoring of the UNIX.
 Expertise in Client-Server application development using Oracle 10g, PL/SQL, SQL *PLUS, SQL developer
browser and SQL LOADER.
 Loading external Data into Oracle Siebel Base Tables using SQL Loader.
 Expertise in SQL Query tuning and PL/SQL Development, Initial DBA Activities (Export, Import).
 Involved in Oracle Siebel pre, production and maintains Deployment to deliver the new deliverables.
 Resolving the issue during the Siebel deployment and Support to the PRE and POST deployment OR
implementation activity.
Technical Skills:
Programming Languages Oracle SQL, PLSQL, UNIX, XML.
Technologies
Oracle Siebel 7.8/8.1, Amdocs Clarify 6.0 (Ticket solving tool), HP Quality
Centre (Issue tracking tool),HPSM tool (change management)
Domain Telecom
Database Oracle 9i,Oracle 10g and Oracle 11G SQL Server
Operating System Windows XP, Windows 7.0, UNIX (Solaris).
Professional Qualification:
BTECH from DRIEMS college (BijjuPatinaik University) –82%(Information technology)
12thfrom MNPS, Jamshedpur, Jharkhand- 62%.
10th from Rajendra Vidhyalaya , Jamshedpur , Jharkhand– 65%.
Achievements:
 Site visits to location where actually the application is being used.
 Received multiple e-CARDs and appreciations from CUSTOMER for resolving the issues within SLA.
 Received Best team award in 2014.
Major Projects:
One Siebel
Organization Tech Mahindra
Technologies Oracle Siebel 8.1
Client British Telecom (UK)

2. Responsibilities:
 Worked as Onsite Coordinator for OneSiebel applications, involved in General Day to Day Incident
management Activities, Customer Engagement, Problem Tickect management,Change
Management, also in Monitoring and automations.
 Worked on SQL*Loader ,TOAD to load the data from CSV filewhich was obtained from Clients and
various related Components every day in to the Oracle Base tables and schedule the Batch assignments
on production.
 Create and modify the exiting PL/SQL stored procedures, functions and packages as per the Client
‘requirement.
 Create and Modify Corn jobs to automate process. Working on Monitoring Reports generated for One
Siebel Application.
 Maintaining Production Server (Unix Based), Housekeeping on production servers.
 Fetching the application log files and server log files to find out the issues and take necessary action on it.
 Involved in deployment and post deployment support activities.
 Tuning of the SQL queries, which takes long time to process the request.
 Involved in all phases of database development, from needs assessment to QC, design, and support.
 Train the new recruiters.
 Making the SQL queries for the designer and client requested data and provide it.
 Involved in the continuous enhancements, fixing and investigation of production bags and issues and
providing the solution.
 Have handled both change management and problem management single handedly.
 Worked in 24x7 environments.
As an Infrastructure Team Member of the ASG I am responsible for:
 Working on Service requests raised by users and other components.
 Working on Incident requests raised by users and other components.
 Responsible for monitoring the Siebel EIM (PLSQL SCRIPTS) jobs and generating post and pre-
migration Status reports for various Stakeholders.
 Provide the user data, using SQL / PLSQL and writing the queries for that.
 Working on Change Management
 Working on Problem management
 Making sure that fault resolution SLA’s are always met as per team targets.
 Solving P1/P2 (High Priority) Issues.
 Have been working on one of the largest Production Environment for the UK in Siebel application.
Personal Vitae
Present Address – E-195, Bathla Apartment, IP Extension, Patparganj, New Delhi - 110092
Date of Birth – 05/08/1987
Gender – Female
Nationality – Indian
Languages – English and Hindi
Marital Status – Married