A happy, passionate, driven, open-minded, creative, can-do, let-me-try-it-first type of person. I have a strong sense of dedication and commitment towards work, with 6 years of progressive BPO working experience in Customer service, Training (Adult Learning) and Team management. Contact Me: ✉ abordejohnzen@gmail.com ✆ Zen_Aborde Online Portfolio: http://jaborde.amicuslpo.com/ Personal Blog Site: https://todaywithzen.wordpress.com/

1. (+63) 925884291 Zen_Aborde abordejohnzen@gmail.com jaborde.amicuslpo.com
Permanent Address: #31 Rd. 8 Abnai Sta. Ana Taytay Rizal | Current Address: Lanang Executive Homes, Davao City
http://todaywithzen.wordpress.com
JOHNZEN M. ABORDE
SKILLS
● General Administration ● Content Writing ● Microsoft Office Application ● Data Entry (min 45 WPM) ● Training & Teaching ● Customer Support (Inbound & Outbound)
● Social Media Management ● Basic Photoshop ● Basic Video and Audio Editing ● Lead Generation ● Research ● Web Content Development
ADEPT WITH THE FOLLOWING TOOLS
● Skype and Google Talk ● Dropbox ● Google Apps (Email, Calendar, Drive, Slides, Doc, Sheet), Microsoft Office PowerPoint, Word and Excel ● Time Doctor ● Asana ● Hoot suite
● Familiar with TeamViewer and Remote Desktop Connections
PROFESSIONAL VIRTUAL ASSISTANCE EXPERIENCE
● August 2015 – Present | Elliotclaire.com | Ghost Writer | United Kingdom
Direct Blog Website: http://www.elliotclaire.com/blogs/weddingtips
Ghost Writer of Ms. Jenny Evangelista | Email Address: jennypangalanko@gmail.com
VA TRAININGS ATTENDED
● August 3-14, 2015 | 10 Days VIP Virtual Assistant Premium Training | DreamWorks Co-Working Space & Mr. Outsource | Davao City
Basic VA Apps (Google Drive, Gmail, Dropbox, Skype, LastPass, Asana, etc.), Office and PDF Editor, basic graphics design, Social Media and Email Marketing, WordPress
setup and navigation, WordPress Ecommerce, Content Development and Management, SEO, Link building, Basic Video and Audio Editing, research, Microsoft Office usage
and Lead Generation.
● July 12, 2015 | Virtual Assistant Boot Camp| Virtual F1 Co-working Space| Davao City
● August 2015 (20 Hours) | Mr. Karel Emck (karelemck@gmail.com) | Lead Generation, General Admin VA | Netherlands
Task: Search and consolidate all the best B&B hotels (includes all hotel info) and car rental companies who offers long term rent or lease in Florida, USA wide.
● August 2015 – Present | DreamWorks Co-Working Space| Freelance Events Writer/Blogger | Davao City
Direct Blog Website: http://http://dreamwork.ph/blog/
CEO: Ms. Regina Evangelista | Skype: Mr. Outsource | Email Address: regina@mroutsource.com
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2. July 2011 – December 2014 | Talk-Talk UK Ltd & Transcom Worldwide | Senior Trainer | United Kingdom & Pasig City Philippines
● Recognized multiple times for being one of the top campaign Trainer
● Help launch campaigns through Training Delivery (Talk-Talk Business (B2B) and Talk-Talk Residential Collections Level 2 Support
● Supervise and Mentor 3-4 Junior Trainers
● Certify trainees for production support.
Recommendations
September 2011 – October 2012 | Arrow Global UK Ltd & Transcom Worldwide | Senior Trainer | United Kingdom & Pasig City Phi
● Help launched this project based campaign being the Senior Trainer
● Prepared and enhanced the accounts training materials and hand-outs making the campaign ready for training and learner friendly.
July 2010 – July 2011 | Talk-Talk UK Ltd & Transcom Worldwide | Collections Support Specialist| United Kingdom & Pasig City Phi
● Handling Inbound and Outbound Calls
● Supporting customer whose accounts placed to collections and restrictions
● Prepared and enhanced the campaign training materials and hand-outs making the campaign ready for training and learner friendly.
July 2007 – July 2009 | America Online (US) & Etelecare | Technical Support for Windows and Macintosh| US & Pasig City Phi
● Receiving Inbound calls to assist technical issues related to their AOL account (software and web accounts).
PROFESSIONAL EXPERIENCE
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3. VOLUNTEER EXPERIENCE
January 2014 – Present | Breath of Life Christian Ministries| Social Media (Facebook and Site) Manager | Taytay, Rizal Philippines
● Created the church website and all of the contents through Weebly.com’s pre-defined themes and templates.
Church Site: www.breathoflifecmi.weebly.com
● Created and manage the Church Facebook page making sure that contents are updated.
Facebook Page: www.facebook.com/breathoflifecmi
July 2015 – Present | Team Pinas Global Inter-Gold Philippines | Social Media & WordPress (Facebook and Site Manager) |Quezon City Philippines
● Created the group website and responsible for all of the contents through WordPress pre-defined themes and templates.
Group Site: www.teampinasglobalintergold.wordpress.com
● Created and manage the Group Facebook page making sure that contents are updated. Part of the responsibility also is doing Admin Tasks.
Facebook Page: www.facebook.com/groups/teampinasgoldachievers
EDUCATIONAL ATTAINMENT
Bachelor of Science in Computer Engineering | University of Rizal | March 2007
CHARACTER REFERENCE
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