1. Jo Ann R. Smith
4946 Western Hills Ave., Cincinnati, OH 45238 jsmith@acsbonds.com  513-368-0523
Commercial Bond Department Head/Office Manager
Strong Areas of Expertise:
 Commercial Bonds
 Contract Bonds
 Human Resources
 Accounting
 Confidentiality
 Managerial
 Marketing
 Dedicated
 Computer Skills
MSWord/Excel/Outlook/QuickBooks/
Bond-Pro/E-Surety/Vertical
Response/Internet/WordPress
 Ohio Insurance P & C
Licensed
 Communication
Skills
 Underwriting
 Blog Editor
Experience
Commercial Bond Department Head/Office Manager
BuySurety.com
American Contracting Services, Cincinnati, OH
November 2011 – present
 Head of the Department reporting directly to the company President
 Process manager of the BuySurety.com team and website
 Commercial Bond Underwriter utilizing surety authority guidelines
 Office Managerial Responsibilities
 Human Resources Responsibilities
 Oversee the Accounting Department
 Maintain production spreadsheets for all offices utilizing MS Excel.
 Marketing including blogging, social media (Twitter, LinkedIn and Facebook) and mass emailing (Vertical
Response).
 Since department inception, 2011, achieved 50% increase in premium each year.
Accounting Department Manager
American Contracting Services, Cincinnati, OH
May, 2005 – May 2012
 Process all accounts receivable/payables for all four offices.
 Created and maintain production spreadsheets for all offices utilizing MS Excel.
 Maintain accounting data base utilizing Quick Books.
 Communicate daily via MS Outlook, phone and fax.
 Order supplies for the Cincinnati office.
 Create and distribute marketing e-mails via VerticalResponse.
 Provide support to the president of the company as well as the four offices managers.

2. Jo Ann R. Smith  jsmith@acsbonds.com  513-368-0523
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Administrative Assistant, The Moderator Network dba Burbrink, Inc., Cincinnati, OH
1997- 2005
 Processed all accounts receivable/payables.
 Travel arrangements.
 Scheduled interviews.
 Arranged focus groups with facility managers.
 Transcription of moderated sessions.
 Provide support to both co-owners.
Special Reports Associate, AT&T/Lucent Technologies,
1984 - 1997
 Created and maintained Customer Satisfaction Survey data which was used as a tool for employee
evaluations and recognitions. Process won the Presidential Award in 1994.
 Provided support to five middle managers and two upper managers.
Education
Seton High School, Cincinnati, Oh with Business concentration.
Ohio Insurance Property and Casualty Licensed, Activated December 2011.