Jack CV

1. JHM
CURRICULUM VITAE
J H MULLER
SENIOR CERTIFICATE
2007

2. JHM
CAREER OBJECTIVES
1. Prepared to be employed in the following jobs:
 IT
2. Once employed, pursue my educational development in any of the divisions I
have been employed.
PRESENT JOB OPPORTUNITY
Network Controller/Administrator
February 2013

3. JHM
PERSONAL INFORMATION
SURNAME MULLER
FIRST NAMES JACK HARRY (JACQUES)
DATE OF BIRTH 1989.07.05
NATIONALITY SOUTH AFRICAN
GENDER MALE
MARITAL STATUS SINGLE
HOME LANGUAGE AFRIKAANS/ENGLISH
DRIVERS LICENCE CODE 8
HEALTH EXCELLENT
DEPENDANTS: NONE
ID NUMBER: 8907055006082
HOME ADDRESS 55 JAC VAN RHYN STREET UNIVERSITAS RIF
BLOEMFONTEIN SOUTH AFRICA 9301
TELEPHONE 072 59 59 0 59 or 082 373 5488
EMAIL / FAX jacques@fscogta.gov.za/elize@fscogta.gov.za
jacquesjhmuller@gmail.com

4. JHM
EDUCATIONAL TRAINING
Microsoft – CTU Bfn
CCIE Learnership Feb 2016
- Feb 2017
CTU TRAINING SOLUTIONS
November 2013
, Final Integrative Assessment
November 2013
June 2013
Windows 10 Workshop
CCIE –
One year learnership/skills development programme –
Bryanston SETA in collaboration with Nil and Telco Link
NATIONAL QUALIFICATION
CISCO NETWORK PROFESSIONAL (NQF5) (3rd Year)
Subjects:
Windows 7
Comptia Network+
Comptia CTP+
Customer Service.
INTERNATIONAL QUALIFICATION
CCNP CISCO Certified Network
Professional
International Exam/s:
642-902 CCNP implementing CISCO
IP Routing (Route)
642-823 CCNP implementing CISCO
IP Swithed Networks (Switch)
642-832 CCNP Troubleshooting and
Maintaining Cisco IP Networks (troubleshooting)
INTERNATIONAL QUALIFICATION
CCNA: CISCO Certified Network
Assosiate
International Exam/s:
640 - 802 CCNA Composite (Cisco Certified Network Associate)
642 - 902 Implementing Cisco IP Routing (Route)
642 - 813 Implementing Cisco IP Switched Networks (Switch)
642 - 832 Troubleshooting and Maintaining Cisco IP Networks
(Troubleshoot)

5. JH
M
CTU TRAINING SOLUTIONS
February – December 2012
**MCTS: = Microsoft Certified Technology Specialist
*MCITP: = Microsoft International Professional
IT SYSTEM SUPPORT: ENTERPRISE ADMINISTRATOR
SPECIALISATION (2nd
Year)
NATIONAL QUALIFICATION:
IT Database Administration| NQF 6 |
INTERNATIONAL QUALIFICATION
MCITP DATABASE ADMINISTRATOR
Project Management
**MCTS 70-432 TS: Microsoft SQL Server Implementation and Maintenance
**Exchange: MCTS 70-662 TS: Microsoft Exchange Server, Configuring
Sharepoint: Configuration
* MCITP 70-450 PRO: Designing, Optimising and Maintaining a Database
ServerInfrastructure using Microsoft SQL Server
CTU TRAINING SOLUTIONS
January 2011
**MCTS = Microsoft Certified Technology Specialist
IT SYSTEMS SUPPORT ENGINEERING (1ST
Year)
NATIONAL QUALIFICATION
IT Systems Support | NQF 5 |
Subjects:
Business English,
Computer Literacy,
Windows 7,
CompTIA
A+ Hardware
CompTIA A + Software,
CompTIA Network +
INTERNATIONAL QUALIFICATION
**MCTS: Windows 7, Configuring
CTU TRAINING SOLUTIONS
August 2010
IT TECHNICIAN: MCITP (EVENINGS)
• Installing and configuring windows 7 Client-CUM LAUDE
• Windows Server 2008 Network frastructure
CTU TRAINING SOLUTIONS
2010 March - April
IT TECHNICIAN: A+ & N+
Software, hardware & network studies) Cum Laude
Curriculum Vitae – J H Muller Page 2

6. JH
M
NAME OF SCHOOL JIM FOUCHE
HIGHEST STANDARD: SENIOR CERTIFICATE - MATRIC (GRADE 12)
Awarded June 2007 certificate as best student. (attached)
SUBJECTS: • Afrikaans
• English
• Computer Typing (Distinction)
• Computer Practice
• Office Administration (B)
• Microsoft Office – Dealt with Word Excell
& PowerPoint
Curriculum Vitae – J H Muller Page 3

7. JH
M
3. EMPLOYMENT HISTORY
December 2014
Currently
Free State Provincial
Government –
Cooperative
Governance &
Traditional Affairs
(COGTA) IT
Network Controller – (full time studying 3rd
year)
• Render an effective and efficient ICT network support
service to the Department.
• Assist with the set-up of new IT equipment, both
hardware & software.
• Assist with the role-out of IT infra-structure within the
Department and maintain such infra-structure.
• Identify problems experienced by PC users with
regard to computer hardware and software and
rectify such problems by means of advice and/or
assistance and hands-on support.
• Activate intranet/internet services and render advice
thereon.
• Keep record of all enquiries/faults
reported/assistance given and report thereon
monthly and quarterly.
• Provide inputs to IT related policies and procedures
and ensure the successful implementation thereof.
• Ensure that software is installed in line with the
prescribed software licence agreements.
• All hardware equipment is configured and maintained
to specified standards.
• All new hardware and software configurations need
to be tested to ensure functionality within 8 working
hours, excluding district offices.
• Perform extensive troubleshooting before escalating
calls.
• Escalation of all calls should follow proper procedures
(via supervisor) accompanied by relevant
documentation.
• Ensuring the signing of the Equipment Allocation
Form and provide feedback to the supervisor.
• Ensure that software is installed in line with the
prescribed software licence agreements.
• All hardware equipment is configured and maintained
to specified standards.
• All hardware and software configurations need to be
tested to ensure functionality
• Perform extensive troubleshooting before escalating
calls.
• Escalation of all calls should follow proper procedures
(via supervisor) accompanied by relevant
documentation
• Based on the information received from helpdesk,
further investigate what tools would be needed to
address the nature of the call
Curriculum Vitae – J H Muller Page 4

8. JH
M
• Each assigned calls should be attended within one (1)
hour with exception to district offices.
• The status of the calls should be reported to helpdesk
• Minimum of seven (7) completed calls per day.
• It is expected of the official to represent the IT unit at
Information Awareness sessions
• Users should be advised on information regarding all
IT-related calls.
• Escalation of all calls should follow proper procedures
(via supervisor)
• Ensure that all departmental computer are configured
with intranet access
• It is expected of a network controller to facilitate
internet connectivity within 24 working hours
• If not activated, normal escalation procedures should
be followed.
• Signed copies of all condition report generated for a
month must be submitted to the supervisor
• Detailed district reports be submitted at the end of
each month
• Helpdesk reports be submitted on weekly basis
• If a call needs to be escalated to vendors, normal
escalation procedures should be followed.
• It remains network controller responsibility to track
developments with the vendor.
All vendor reports should be submitted to the helpdesk
operator on daily basis.
• Active participation in policy development
• Provide inputs on procedure development and
improvement
• Participate in information sessions
• Provide continuo’s information to users on IT related
developments.
• Telephonic assistance to a user before assigning a call
to a technician
• Keep track of the status of all logged calls.
• Follow-up on all overdue calls with the technicians
• Helpdesk reports should be submitted on weekly
basis
• If a call needs to be escalated to vendors, normal
escalation procedures should be followed.
• It remains network controller responsibility to track
developments with the vendor.
• Keep a record of all vendor logged calls and submit to
the supervisor on weekly basis.
• Honors’ the confidentiality of matters, documents and
discussions, classified or implied as being confidential
or secret.
Curriculum Vitae – J H Muller Page 5

9. JH
M
• Strives to achieve the objectives of the unit cost-
effectively and in the public's interest.
• Is creative in thought and in the execution of duties.
• Executes duties in a professional and competent
manner
• Does not engage in any transaction or action that is in
conflict with or infringes on the execution of official
duties.
• Accepts the responsibility to be available for ongoing
training and self development throughout the career.
• Promotes sound, efficient, effective, transparent and
accountable administration.
• Co-operates fully with other employees to advance
the public interest.
• Executes all reasonable instructions issued by
supervisor.
• Refrains from favoring relatives and friends in work-
related activities and never abuses authority or
influence other employees, nor is influenced to abuse
authority.
• Uses the appropriate channels to air grievances or to
direct representations.
Deals fairly, professionally and equitably with other
employees, irrespective of race, gender, ethnic or
social origin, sexual orientation, age, disability,
religion, political persuasion, conscience, belief,
culture or language.
• During official duties, behaves in a manner that
enhances the reputation of the public service and the
unit in particular.
• Does not use or disclose any official information for
personal gain or the gain of others.
• Honors working hours and official engagements.
• Treats officials and colleagues with dignity and
respect.
Dec 2010 – Dec
2014
Free State Provincial
Government
(Human
Settlements)
Information Management Clerical (Contract) (full time
studying 1st
and 2nd
year)
• Profiling HSS users
• Distributing telephone accounts
• Creating and updating telephone list of officials in
Human Settlements Department
• Make photocopies of documents before they are filled
• Delivery of documents
• Faxing of documents
• Setting up IPADS
May 2010—Oct
2010
First Technology Intern Trainee: (Working without any remuneration)
• Repair,
Curriculum Vitae – J H Muller Page 6

10. JH
M
• build computers,
• laptops,
• network cabling,
• repair of printers,
• installation of projects,
• setup of email
Feb-March 10 CPS Computers
Closed end March
2010
Trainee:
• CCTV Cabling,
• Repair,
• Building Computers,
• Troubleshooting
April 09 –
Oct 2009
Away-To-Explore
Agent for
Mid American
(worlds largest
traveling company
America)
Carnival Operator:
America for the 2nd
year from March/April – Nov 2009.
Amongst few South Africans who were requested to
stay another 2 weeks to work in South America
Columbia and South Carolina.
Nov 08 –
March 2009
Friends Pub & Grill Bar - Waiter: (Part Time)
March 08 –
October 2008
Away-To-Explore
Agent
Johannesburg for
Mid American
Employee America
Carnival Operator:
I traveled to approximately twenty cities and a few
states in North America. I was interviewed by
Away2Xplores representative/agent in South Africa and
was accepted in Jan 2008 on behalf of the American
Employee. Safety and security starts directly at the
hiring process. Every employee performs a pre-
employment drug screen and national background
check. The safety and comfort of guests and the
company’s success all depend on the performance of
everyone in a drug and alcohol free environment.
Responsibilities
 Long – Long hours: Carniival work can be
demanding with irregular hours and little or no time
off.
 Every park has a strict schedule it has to adhere
to; therefore they require flexible staff that is willing
to work long, irregular hours.
 I was expected to do all types of carnival work.
 Being part of this team requires you to adapt a
little and get used to the camp like living conditions
in the park.
 Own laundry and provided ourselves with food.
 We were responsible for cleaning our own
facilities.
 Our accommodation (bunkhouse) was just
Curriculum Vitae – J H Muller Page 7

11. JH
M
enough space for sleep.
 Working with rides included extreme physical
work.
 After the tearing down of all the rides and
stalls is completed, the travelling amusement park
will relocate to another town, this happens on
average once a week.
 After this, everything has to be set up all over
again which took approximately 8 – 10 hrs.
 During travelling from one town to another, I
had the opportunity to see much more of the USA
than the average person.
 The contract is usually between 6-11 months,
depending on which month you left and for which
employer you worked.
ACHIEVEMENTS:
Primary School One of top 16 swimmers in the Free State in age group.
2006 Won Jim Fouche Golf Day at Oranje Golf Course.
2006 First Team tabletennis
2006 First team chess
Matric 2007 Best Half Year Student – Jim Fouche
July2008 Superstar Monthly award for best worker – North
American Midway – The Employee Appreciation
Programe creates consistent teamwork, morale and
overall great performance. North American Midway
Entertainment rewards their most outstanding
employees for a job well done at every event.
8 June 2009 (attached) Exceptional employee award for excellent work.
22 July 2009 Interview with American TV Station regarding South
Africans in Northern America Carnival World
8th
September 2009 (attached) Exceptional employee award for excellent work.
October 2009 Amongst few South Africans were requested by owner
of Mid America to stay behind for an extra 2 weeks to
work in South America.
20 November 2009 Telephonically informed by Away2Xplores Agent (Leon
Dreyer Cell no 0828781386) being one of the top ten
South African workers in America.
2010 (attached) A+ N+ Cum Laude
2011 - 2013 IT Systems Support Engineering 1st
and 2nd
quarter &
CISCO cum laude.
• Passed International exam CCNA first time with
94%.
• Passed International exam CCNP with
distinction.
3. EXTRA MURAL ACTIVITIES AND HOBBIES
 Working out in the Gym
 Enjoys watching rugby
 Bungy Jumping
 Snooker Computer games Golf
Curriculum Vitae – J H Muller Page 8

12. JH
M
4. REFERENCES
Free State Provincial Government Human
Settlements
Assistant Director: Information Management
Me Diako Mokalanyane
Tel: 0833544400
Free State Provincial Government COGTA
Deputy Director: Information Technology
Me Eunice Rapulungoane
Tel: 0716740372
North American Midway Entertainment
P.O. Box 2968 Ridgeland, MS 39158 (601) 898-5533
Mr. Blake Huston (Owner)
First Technology
Manager: Conrad/Hannelie
Tel:
Head Jim Fouche
0834612658 Ester Rossouw
Away to Explore (Pty) Ltd.
144 Western Service Road Woodmead Sandton RSA
Office tel: 011-275-2600 Office fax: 011-656-1942
CEO – Tanja Wegkamp
Curriculum Vitae – J H Muller Page 9

13. JH
M
4. REFERENCES
Free State Provincial Government Human
Settlements
Assistant Director: Information Management
Me Diako Mokalanyane
Tel: 0833544400
Free State Provincial Government COGTA
Deputy Director: Information Technology
Me Eunice Rapulungoane
Tel: 0716740372
North American Midway Entertainment
P.O. Box 2968 Ridgeland, MS 39158 (601) 898-5533
Mr. Blake Huston (Owner)
First Technology
Manager: Conrad/Hannelie
Tel:
Head Jim Fouche
0834612658 Ester Rossouw
Away to Explore (Pty) Ltd.
144 Western Service Road Woodmead Sandton RSA
Office tel: 011-275-2600 Office fax: 011-656-1942
CEO – Tanja Wegkamp
Curriculum Vitae – J H Muller Page 9