This document provides a summary of Jessica J. Hawkins' qualifications, education, skills, and work experience. She has over 10 years of experience in customer service, sales support, logistics, and administrative roles. Her most recent role was as a Sales Support Coordinator for Univar USA, where her responsibilities included demand forecasting, supplier communication and documentation, and supporting the sales team. She has a background in logistics, customer service, and sales from her previous roles at Brenntag and Schneider Transportation Management.

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JESSICA J. HAWKINS
703 S Bluegrove Rd, Lancaster, TX 75146 (972) 365 – 0612
jeanette.rock@gmail.com
QUALIFICATIONS
● Creative and flexible in
organizing, planning, presenting,
and closing.
● Excellent communication skills; comfortable
working with a wide range of personalities.
● Proficient at multi­tasking; adapt
well to change for organizational
needs.
● Self­motivated/results driven and assumes
responsibilities and assignments readily.
EDUCATION
The University of Phoenix – Irving August 2006 ­ January 2007
North Lake Community College ­
Irving
August 2005 ­ December 2005
SKILLS
Logistics, Purchasing, Supplier relations, Managing Others, Team­Building, Report Preparation,
Time Management, Customer Support & Customer Service, Data Entry, Multi­Tasking, Problem
Solving,​ ​AS400, Windows, MS Office, Excel, Lotus Notes, Tela­point, MS Outlook, Hoovers,
I­Sell, UVX, Business Objects
Univar USA (IC)
Sales Support Coordinator, ​Dallas​, ​TX ­ August 2015 ­ current
● Consolidating and processing demand forecast for 11 Univar branches
● Act as liaison between sales and material management on inventory needs
○ Customer reserves / safety stock
○ Repack requirements
○ Item buyouts / stock
● Manage and request documentation of supplier cost supports
● Communication with suppliers to retrieve current material cost and / cost supports for
sales team
○ Bid request
○ Ongoing business / New Business
● Sample request processing for customer service dept / sales team
● Coordination and retrieving documents / cost for new product code set ups for customer
service dept / sales team
● Communication between operations team and product team for material reactivations
● Researching and resolving low gross margin customer orders
● Submitting customer survey request to internal questionnaire department
● Documentation retrieval from multiple sources ( Vannet/vendors/salesforce) for sales
team / customer service dept

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JESSICA J. HAWKINS
○ Specification sheet
○ SDS sheet
○ Kosher certificate
○ Country of Origin, etc
● Direct cost book maintenance for ongoing / new business
● Manual quote deletions and / updates per sales team request
Brenntag – Diesel Exhaust Fluid ( DEF )
Logistics & Customer Support Supervisor, ​Dallas, TX​ ​March 2013 ­ April 2015
● Managed overall direction, coordination, coaching, and performance of customer service
team
● Responsible for hiring, training, and delegation of tasks to CSRs
● Identified, analyzed, and resolved day­to­day customer delivery and equipment related
concerns
● Acted as a focal point between Supplier and Brenntag on any pricing, invoicing, delivery,
or logistic issues across the country.
● Helped operations justify new employees by analyzing and reporting record growth
volume
● Ordered all packaging and delivery equipment for each branch
● Identified and assisted with Bulk Storage expansions across Brenntag Southwest
● Determined quantity and type of delivery pumps needed to service customers properly.
● Troubleshoot inventory related issues with railroad and warehouse
● Coordinate shipments with 3​rd​
party logistics providers to service customer ( CH
Robinson, Fedex Freight, Conway, Estes, Pilot, Trimac etc.)
● Identify logistical complexities and provide solutions to operations
● Dispatch DEF deliveries on bulk Tank Truck to customers
● Enforce Safety and Quality and ensure that all procedures are consistently meeting
requirements of our customers (internal & external)
Brenntag – Diesel Exhaust Fluid ( DEF )
Inside Sales/Customer Service Representative, ​Dallas, TX Dec 2009 ­ March 2013
● Processed 30+ customer orders daily for diesel exhaust fluid replenishment.
● Creating new customer accounts along with updated pricing requirements.
● Conducting monthly code calls/visits to potential new customers in the Southern region
of Texas, LA and Oklahoma areas.
● Invoicing all orders for Diesel department, along with credit memos being issued to
numerous customers.
● Creating and maintaining solid customer relationships
● Investigate and assist AP & AR in resolving all DEF related invoice issues.

3.
JESSICA J. HAWKINS
● Communicate pricing to DEF personnel and regions
● Assist sales team by preparing and analyzing sales, volume and forecasting reports
● Communicate with Brenntag Southwest DEF sales representatives and coordinate
service requirements with their customers
● Performing general administrative duties, including order entry, as required
● Coordinate information flow to the account managers
● Assist sales reps in tracking branch generated leads
Inside Sales Representative, Schneider Transportation Management
Dallas, TX Apr 2015 ­ Aug 2015
Life Insurance Agent, Liberty National Life Insurance Co, ​Irving, TX Mar 2009 ­ Oct 2009
Administrative Assistant, Enlightening Sales, ​Dallas, TX Jan 2007 ­ Dec 2008
)
Merchandise Associate, Aaron Brothers, Inc., ​Coppell, TX July 2004 ­ Oct 2006
LICENSES, SPECIAL TRAININGS, AND ACHIEVEMENTS
● Received the Life and Health Insurance License from Texas Department of Insurance,
March 2009
References available upon request​: