Jonathan E. Frett has experience in public relations, customer service, event promotion, and administrative roles. He currently oversees public content and acquires press access for music events as Associate Editor and Director of Public Relations. Previously he managed customer claims and fraud prevention as a Customer Care Associate. He also led a promotion team, organized large events, and oversaw financial records as a Market Manager.

1. JONATHAN E. FRETT
jfrett@gmail.com 135 76th
Street Boulder CO 80303 (207) 620-6347
EXPERIENCE
Associate Editor/ Director of Public Relations, www.dubcomusic.com – Boston, MA August 2013 – Present
• Oversee and edit all public content on the website using HTML and CSS
• Acquire press access to large scale events (i.e Mysteryland and BUKU Music and Arts Project)
• Manage public relations by corresponding with PR directors and agencies, and writing letters of assignment.
• Write editorials covering current events in the industry, responses to other publications, and Dubco events.
Customer Care Trust & Safety Associate, FlipKey, Inc. – Boston, Ma November 2012 – January 2015
• Designed and refined the damage deposit claims process
• Solely managed damage deposit claims, reviewed evidence submitted, and passed down decisions
• Conducted daily fraud prevention screens using a back end detection system
• Built new website listing pages for clients
• Maintained daily correspondence with 50+ owners regarding account changes, upkeep, and payment issues; promptly
resolving any outstanding issues
Market Manager, Mass EDMC– Boston, MA April 2013 – August 2014
• Managed a team of 50 promoters throughout the Boston area
• Organized large scale promotion of events
• Participated in weekly meetings with company owners to discuss marketing strategies
• Developed and maintain timeline of promotional expectations and reminders
• Reviewed evidence of work submitted by the team for quality control
• Oversaw cash transactions and keep detailed account records on ticket sales
• Distributed promotional materials to team members
Claims Assistant, Stewart Title Guarantee Company – Waltham, MA June 2012 – November 2012
• Initiated investigations into title insurance claims
• Processed payment for valid title insurance claims
• Provided initial evaluations of title status
• Drafted 30+ correspondence and remitted claim payments to customers
Campus Employment, UMass Amherst – Amherst, MA
• Residence Assistant: 2010 – 2012
o Enforced Residence Life policy and organized community-based activities
• Cluster Office Staff: Spring 2012
o Provided security, scheduled appointments for Resident Directors, and
maintained office equipment
• Judicial Assistant: 2009 – 2010
o Interpreted witness statements and drafted incident summaries. Processed
Notice of Charge and Judicial Findings letters
SKILLS
• Microsoft Office Suite, all web browsers, WordPerfect, social media platforms for business networking, blogging
• HTML, CSS, SQL, Salesforce, and Wordpress
EDUCATION
University of Massachusetts, Amherst (UMASS Amherst) - Amherst, MA 2007 – 2012
B.A. Legal Studies, B.M. Jazz Performance