This document contains the resume of Swapnil Satish Gaikwad. It includes his objective to seek a challenging opportunity where he can utilize his experience to enhance productivity. It lists his education qualifications including a B.A from Nagpur University in 2006. For professional experience, it details his roles as a Senior Process Executive at Infosys BPO from 2010-2014 and Customer Care Executive at IBM Daksh from 2007-2008. It provides details of his duties, responsibilities, skills, achievements and personal profile.

1. Name:- Swapnil Satish Gaikwad Mob :- +91 9970278662
E-mail:- Swapnil_gaikwad1@hotmail.com
OBJECTIVE
To seek a challenging opportunity, where I can utilize my extensive experience to enhance the
productivity of the company and contribute to the success of the organization and to deliver
and maintain high standard of services to the Management and customers of the organization,
to develop and grow personally and professionally as a leader as well as a team member.
EDUCATION
Sr. No Qualification Board / University Year Class
1 B.A Nagpur University 2006 Second Class
2 HSSC Nagpur Board 2001 Second Class
3 SSC Nagpur Board 1999 Second Class
PROFESSIONAL EXPERIENCE
• INFOSYS BPO LIMITED
Designation – Senior Process Executive
08/11/2010 – 08/09/2014
Work Profile:
Working for large UK based share Registrar, Custodian, Transfer Agency and Investor
Services as a part of Reconciliation, Transfer In, Secure Messaging and Anti Money
Laundering teams.
DUTIES AND RESPONSIBILITIES
I worked on various processes whilst at Infosys, all required a good understanding of the UK
stock market. As part of this role I had to ensure that I fully understood the customer’s query
to enable me to respond appropriately and I had to ensure that everything I did was accurate as
any errors could have a significant impact.
 Worked on critical queue to ensure all the fund transactions were going efficiently.
 Prepared Daily reports.
 Training and Certification for new joiners.
 Managed SLA and Process Compliance (T100 Retails Banking Domain & T200
Investment Banking Domain).
 Handled Client calls and Escalations.
 Worked extra hours whenever required to support with the client’s needs.
 Responded to customer’s queries via E mail, Letters and Secure Messages.
 Processed acceptance of corporate actions.
 Arranged AGM and EGM attendance as per customer instruction.
Skills
Positive attitude
supplemented with loads
of hard work. A
supportive nature, good
listening ability along
with a good sense of
analyzing capacity.
Computer Skills
Operating System:
Windows XP, Windows
Vista & Windows 7
Software Skills: C, C ++,
and SQL Server.
Languages Known
English, Hindi, and
Marathi.

2.  Dealing with ISA subscription & reinvestment.
 Dealt with processing the transfer of shares.
 Dealt with broker transfer.
 Dealt with stock deposit (converting share certificate in electronic form).
 AML (Anti Money Laundering).
 KYC Documents review and authentication; updating and creating Customers
Database in the Customer System from the received approved documents from the
RM.
 Retail customer On-Boarding unit, which includes Transcribing, KYC and Account
Opening processes.
 Enabling and adhering strict KYC procedures to open Small and Medium Business
Accounts for Corporate, Partnerships, Clubs, Associations, Charities and Trusts etc.
 Generate instructions for the onshore dealers (dealing desk) & payment departments
to execute the sale of shares and generate cheques. Processing inter account transfers.
ACHIEVEMENTS
 Gained a good knowledge of the UK share market and how different processes are
carried out
 Maintained SLA Adherence at 100%.
 Completed T100 & T200 certification.
 Received praise from the onshore team on how the critical queue in Reconciliation
Team was being managed
• IBM Daksh
Designation – Customer Care Executive
09/05/2007 – 03/06/2008
Work Profile:
• Worked for Domestic Voice process for 13 months.
• Handle escalation calls and support team to solve critical queries.
ACHIEVEMENTS
• Received Prizes for 100% quality and attendance from Management.
• Received praise from customer on how the escalation call handled and solve the
complaints.

3. PERSONAL PROFILE
Nationality : - Indian
Date of birth : - 26/07/1983
Marital Status : - Unmarried
Gender : - Male
Address : - New Railway Colony, Near Agnihotri College, Ramnagar,
Wardha 442001.
Date :- Swapnil Satish Gaikwad