The document provides an internal and external analysis of strengths, weaknesses, opportunities, and threats (SWOT) for the Friends of Jefferson House agency. It identifies key internal strengths like funding and membership numbers. Weaknesses include limited staff and occupancy. Opportunities exist in certification and transitional employment programs. Threats involve inadequate long-term funding and stigma. Strategic goals are set for leadership, fiscal management, services, quality improvements, and public relations to address issues and further the agency's mission of supporting members' rehabilitation.