The document describes Magdalene and MGroup Services, which provide infrastructure services and network operations for regulated utilities, transport, telecom and data companies. It offers multi-year framework agreements and services including maintenance, repair, installation and more. The challenges of operating alternative networks are also discussed, including varied technologies, commercial issues, and the need for 24/7 support across multiple technologies and vendors. Magdalene's vision is to support alternative networks through its 24/7 carrier class managed services while leveraging existing infrastructure and alignment with wholesale service levels.

1. Taking Away the Pain of
Network Operations

2. Magdalene and MGroup Services Overview
Regulated Utilities
DescriptionNumbersClients(3)
► Infrastructure services to electricity,
gas and water sectors
► Multi-year framework agreements
► Services include repair, maintenance,
rehabilitation, installation, fault
location and repair, protection and
others
► £590m revenue
► £2.9bn orderbook
► 3,400 FTEs
► 20% market share
► Infrastructure services to airports,
rail, underground, and highways
► Maintenance projects and long-term
framework agreements
► Services include mechanical and
electrical engineering, repair,
refurbishment, maintenance etc.
► £130m revenue
► £130m orderbook
► 650 FTEs
► 3% market share
Regulated Telecom
► Network services to private and
public telecom networks
► Multi-year framework agreements
► Services includes fibre-optic and
cabinet deployment, equipment
installation and commissioning, and
network management
► £150m revenue
► £340m orderbook
► 1,200 FTEs
► 12% market share
Regulated Transport Regulated Data
► Data and metering services to energy
and water suppliers
► Multi-year framework agreements
► Services includes data collection,
installation & maintenance of smart
and conventional meters as well as
data management services
► £130m revenue
► £230m orderbook
► 2,200 FTEs
► 22% market share
Brands
5
(2)
End-markets
52%
26%
22% Water
Gas
Electricity 87%
6%
7%
Passive
Infrastructure
Active Equipment
Managed
Services
36%
36%
28%
Airports
Rail
Highways &
Other
64%
14%
22%
Data collection
Data Managed
Services
Technical Services
& Other
23 years
17 years
28 years
20 years 15 years
17 years
17 years
3 years
15 years
15 years
9 years
14 years
28 years
22 years
4 years
22 years
17 years
14 years
2 years
14 years

3. Alt-Net Operations in Current Market
Customer Satisfaction
Service Assurance
Tools
Processes
Knowledge
Contact
Centre
9-5
24/7
NetworkMonitoring
ProblemManagement
FieldResources
Communications
EscalationManagement
SLA
24hrs to
5 days
Mix of in-house and sub-contract
Network specific systems and processes

4. Alt-Net Network Operations – Challenges
Operational Issues:
• Operational Faults
• CPE
• Access
• Core
• Records
• Repair/return to service time
• Fibre Repair
• At Height Repair
• Customer
• Knowledge
• Expectation
Network Types:
• Varied Technologies Used
• Satellite Broadband
• Fixed Wireless Broadband (PTP and PTMP)
• Mobile Broadband
• Fibre broadband. (PTP and PTMP)
• Standard broadband.
• Bonded broadband.
Commercial:
• Cost
• Scale
• Financial Strength
24/7 Network Operations
Multi-Technology
Multi-Vendor
Nationwide Coverage
Carrier Grade SLA alignment

5. Magdalene Managed Services
Network operations centre
• 24/7 carrier class
• Service desk
• Incident management
• Lone Worker management
• Network surveillance
• Full DR solution
Technical support services
• Highly skilled technical specialists
• Second & third line support
• Mobile, PMR, fixed switching, IP, transmission &
network management platforms
First line maintenance -active
• Nationwide 24/7 four hour response
• Multi vendor trained engineers
• Spares management
First line maintenance - passive
• Fibre Break/Fix management
• Street cabinet maintenance
Flexible Packages
• Pick and Mix Services
• Pay as you Grow models

6. Magdalene Field Services
National UK&I 24/7 field support
• 161 engineers across the UK&I
• 17 regional 24/7 emergency FSL
• 2000+ PUDO locations
• 4 hour time to site SLA
• Location Tracked
• WMS equipped
Full range of competencies
• Fixed/optical network engineering
• Mobile Network/BS engineering
• Radio Networks
• Certified electricians
• Senior rigging/climbing engineers
• Safety critical environment trained
• Logistics management
• Power Systems
• Air-conditioning Maintenance
• Fire Systems
• Emergency Generators
• DR solutions
51
45
40
14
11

7. Magdalene – The Vision
To support the Alt-Net community through:
 24/7 Carrier Class Managed Services
 Leveraging investments made to support the Tier 1 Networks
 Shared Infrastructure
 Alignment with wholesale service levels
 Simple and Sensible Commercial Models

8. www.magdalene.co.uk