INCA Conference - 16th November 2017

1. 1
November 2017
Collaborating for Success
Mike McTighe, Chairman, Openreach

2. 2
New: Strengthened Governance & Structure
• More transparent and accountable
• New Board, with a majority of independent members
• Openreach CEO reports to the Openreach Board chairman
• Responsible for setting the strategy and overseeing performance
• Ensure equal treatment of customers
• Investing in service, coverage and speed
Operational changes
• Rebrand to remove all references to BT – a symbolic step
• A new, confidential customer consultation process
• New independent relationship with the regulator
What next?
Openreach 2.0
Enabling Competition. It’s why we exist!

3. 3
Driving Britain’s digital revolution
A strategy that supports, and is delivering for, UK Plc.
Deliver a step change in customer service
Go beyond UK Government’s 95% superfast target
Extend the ultrafast rollout
• Recruited 1800 engineers, halved missed appointments
and reversed an overall rise in network faults
• More to do
• Keep going with fibre. Help UK reach 95% superfast by Dec 2017
• Encourage take-up to support further investment
• Make ultrafast (100Mbps+) available to 12m premises by the end of 2020
• Gfast to 10 million, ‘Full fibre’ / FTTP to up to two million

4. 4
Maintaining our thriving digital economy
Challenges and opportunities
Customer Partner? Competitor

5. 55
Govt
Regulator
Local Authorities
Customers & Service
Providers
Network Investors / Builders
Leading the industry response to a national need
Through collaboration, we can achieve:
• An environment that incentivises investment
• A business case that makes sense
• New models & co-investment
• Fewer barriers to deployment
• Support for automatic upgrades & modest
wholesale price increases

6. 6
Developing our network
• 2011 - Launched
• 2017 - New Digital Map
- Select & download info when placing an order
- Automated order journey:
• Improved updates
• Network reservation tracking
- 13 CPs established to use the product:
• 8 new CPs
• 282km of duct reserved 103 poles
• 2018 - Further development planned:
• Semi-automating additional order journeys
• Pole Reservation Status
Duct & Pole Access
• A form of virtual Dark Fibre – OSA Filter Connect
• Active, managed product
• Higher levels of service than Dark Fibre
• Very competitive prices
• CPs can scale at no additional cost
• Consultation running now until 18 November
• Possible launch early in 2018
Dark Fibre Alternative

7. 77
We’re in good shape
• The largest digital economy in the G20
• 94% of the UK can order superfast broadband
• Every business can order a dedicated ultrafast line
• Leading the EU 5 for superfast availability, take-up & average speeds
• Intense retail competition, choice & low prices
• Ultrafast speeds available in 50% of the country
Industry, Government and the regulator must come together:
• We recommit to this model of encouraging retail competition and choice
• We need the right environment to build the network of the future

8. 8
The contents of this pack cannot be copied or reproduced in whole
or in part without the written consent of Openreach.
© British Telecommunications plc