This document provides a personal statement and resume for an experienced business development and operations manager. In 3 sentences: The applicant has many years of experience in managerial roles, customer service, and technical support. They highlight skills in sales, communication, organization and adapting to fast-paced environments. The resume lists the applicant's educational background and various roles held over 20 years in industries including call centers, IT, hospitality, and pest control.

1. PERSONAL STATEMENT
An experiencedandtalentedbusiness development andoperations manager whohasthe motivation and right skill sets needed
to ensure targets are met and everything gets done on time and to budget. Highly organized, ambitious, driven and possesses
the capability to develop maximum sales and profitability. Superb communication skills and capability to build a profitable
relationshipwith customers and keydecisionmakers alike. Someone whogoes out andgets what I want rather than waiting for
it to be brought in. Looking for a suitable position with a company that employs smart people and offers its staff great
opportunities to learn, grow and succeed.
AREAS OF EXPERTISE
MANAGERIAL
PERSONAL
▪ Able tocopewithpressure andworkina fastpaced
environment.
▪ Willingandcapable oflearningandadaptingquickly.
▪ Understanding aclient’s needsandissuesfroma business point
of view.
▪ Abilitytocommunicate inaclearandeffective manner.
▪ Havingthepatience todeal withmulti decisionmaker sales
processes.
▪ Highlevel ofpersonalorganisationandtime management skills.
▪ Abilitytoalways maintainself-motivationandbeconsistently
pro-active.
CAREER HISTORY
TELUS INTERNATIONAL PHILIPPINES
TIP FFH Service 2.0 | Team Domer
5th Floor,Market! Market!Mall,Taguig
May 7, 2014 uptopresent
Operations Technical Support Rep II TELUS International
Philippines | National Capital Reg, Philippines
Industry: Call Center / IT-Enabled Services / BPO
Specialization: Webmail and email client / Wordpress and
WebhostingSME/ NewHire Support /Escalations/ Admin Task
SITEL PHILIPPINES
Adviser /Game Ambassador – Electronic Arts
2/F Eton Corinthian Cyberpod Building, Ortigas Avenue, Corner
EDSA Quezon City, Philippines 1600
January 9, 2012 up to May 7, 2014
Duties: Level 2 Technical Support, Salesforce Calibration, CSM
Projects, Post Development Evaluation and Pre-deployment Team
TITANFALL,Battlefield3& 4, Plants vs ZombiesGardenwarfare,Star
Wars The Old Republic, Titan Fall, Need for Speed the Run &,
Wanted
JASON L. DELA LUNA
Block 4 Lot 1, Banlic,VillaPalao,Calamba City Laguna
jasondelaluna@gmail.com +639173463068
ph.linkedin.com/pub/jason-dela-luna/16/509/11b/
▪ Abilitytoproject a positive service attitude
▪ Able toworkindependentlyinafast pacedandrapidly
changing environment.
▪ Buildbusiness innewmarkets andareas.
▪ Can identifythreats as wellasopportunities.
▪ Developing andmotivatingteamstodobetter.
▪ IT literate andproficient inMS Word, Excel,PowerPoint and
Outlook, Internet Café Business Consultant andSpecialist, Low
Cost Office ProductivityInfrastructure Deployment
▪ ComfortableindealingwithSeniorManagers or Executives.
▪ Developing business relationshipsthroughnetworking.
▪ Can communicate complex technicaldata andstatistics
clearly.
▪ Abilitytowinandretainlong-termhighqualityclients aswell
as recurringbusiness.
▪ Abilitytodeveloprapport andpresent andpromote products
andservicestopotential clients/partners
▪ Achieving targets ina dynamic andcomplex business
environment.
▪ Proveninfluencer & negotiator withDiverse Multi-cultural
Background.
▪ Performance managementandcustomer satisfaction
▪ Recruitment & Staff training
▪ HS&E, CRMandCommercialAwareness
▪ AA Hotel QualityStandards Guideline
▪ Processimprovement andProject Management

2. CAREER HISTORY
ComWorks Inc.
Regional Corporate Sales Officer/ZTE Tablet and Smartphone Specialist/IT SPECIALIST/Return Merchandise Officer
2nd Floor Cyberzone Area Sm Mall
Brgy Triangulo Naga City
July 21, 2010 – December 2011
CJ Call and Talk
IT MANAGER / System and Network Administrator
Unit1510PrestigeTowerCondominium, Emerald Avenue (formerly F. Ortigas Jr. Rd), Ortigas Centre, Pasig City (Philippines)
Project Milestone
February 9, 2010 – June 4, 2010
BIG GUY NET CAFÉ
Shop custodian/Internet Café Specialist / System and Network Administrator / Business Development Specialist
Lagrimas Ladies Dorm
Bagumbayan Sur Naga City
June 7, 2007 up to June 2009
SHIROARI PEST CONTROL
OPERATIONS MANAGER / HR Administrator
186-D 20th Avenue East Rembo Makati city
Telefax no. 729- 7166
Tel. no. (02) 484-8006
November 2008 – January 2009
GREATLANES MARKETING
OPERATIONS MANAGER/ HR Administrator
Ground Floor MMCN Bldg Panganiban Drive Naga City
February 12, 2007 to August 2009
CANLUBANG GOLF AND COUNTRY CLUB
On-Call Function Attendant / Guest Associate
Canlubang, CalambaCity,Laguna4028
February 6, 2005 – December 6, 2012
INNOVATIVE CONTACT SOLUTIONS
IT MANAGER / SYSTEM AND NETWORK ADMINISTRATOR
3rd Floor Traders Square Bldg. P Burgos St. Naga City 4400 Naga City (Philippines)
November 11, 2005 – December 2006
ComWorks Inc.
PROJECTCOORDINATOR /IT Enabled Project Coordinator
Door No.4 MMCN Bldg. Panganiban Drive,
Naga City, Bicol 4400 Philippines
June 2006 -December 2006
REDSHOGUN CYBERCAFE
Resident Technician and Network Administrator/Shop Keeper
Grove Los Banos (Philippines)
February 2004 – February 2006

3. EIJAS INTERNET CAFE
Resident Technician and Network Administrator/Shop Keeper
Grove Los Banos (Philippines)
January 2003 – February 2006
TERMINIX PHILIPPINES
Quality Assurance Officer / Urban Pest Control Specialist
Filtek Safeway Pest Control UBIX CORP. Ubix Cpd.
Km 21 Sucat Muntinlupa City (Philippines)
April 11, 1999 – September 22, 2000
CBCP.net
Internet Cafe Specialist / Resident Technician / System Administrator
Catholic Bishops Conference of the Philippines, Taguig (Philippines)
January 14, 2000 – February 18, 2001
THE MANILA SOUTHWOODS GOLF AND COUNTRY CLUB
Tee House Attendant and Barista
Carmona Cavite
February 2001 – December 2001
DCI EXPRESS PHILIPPINES CORPORATION
LOGISTICS OFFICER / Auditing and training team
DCI Express Philippines Corporation
G/F South Star Building, Bangkal, South Expressway
Makati City (Philippines)
February 05, 1997 - February 1999
JOLLIBEE FOODS CORPORATION
Production Controller / Kitchen Crew Captain
Jollibee Llanas Discount City, National Highway
Calamba Laguna 4027
January 1997 – February 1997
JOLLIBEE FOODS CORPORATION
Production Controller / Kitchen Crew Captain
JollibeeCalamba Crossing Junction – National Highway
Calamba Laguna 4027
July 1996 – December 1996

4. EDUCATIONAL ATTAINMENT
AB HUMANITIES
University of the Asia and the Pacific
TELUS International University UA&P Scholarship
S.Y. 2016 - 2022
DIPLOMA IN BUSINESS PROCESS MANAGEMENT
Advance LearningInteractive Systems Online CERTIFIED623-
2338680 * Nov2013
DIPLOMA IN OPERATION MANAGEMENT
Advance LearningInteractive Systems Online CERTIFIED345-
2338680 * Nov2013
DIPLOMA IN CUSTOMER SERVICE
Advance LearningInteractive Systems Online CERTIFIED588-
2338680 * Nov2013
LAGUNA COLLEGE OF BUSINESS AND ARTS
Calamba Laguna
Business Administration Major in Management
S.Y. 1999
LAGUNA COLLEGE OF BUSINESS AND ARTS
Calamba Laguna
Computer Technology
S.Y. 1997
4th RCDG Basic to Advance Military Training Course
Military Science 11 to 32
Camp Eldridge, Camp Gen Vicente Lim, Mt. Makiling
Laguna College of Business and Arts
S.Y. 1995-1997
CERTIFICATION
INTRODUCTION TOQUALITYMANAGEMENT
QualityGurus
March13, 2014
INTRODUCTION TORISKMANAGEMENT
QualityGurus
March09, 2014
LEAN SIX SIGM YELLOW BELT CERTIFICATION
Goleansixsigma.com Certificate number 1308577
November 2013
SIX SIGMA WHITE BELT CERTIFICATION OF ACHIEVEMENT
Aveda Business Institute * December 2013
BEHAVIOUR-BASED SAFETY CERTIFICATE
Advance LearningInteractive Systems Online CERTIFIED61-
2338680 * November2013
FUNDAMENTALS OF NETWORK SECURITY
Advance LearningInteractive Systems Online CERTIFIED357-
2338680 * November2013
INTRODUCTION TO SAFETY MANAGEMENT
OSH Academy
Occupational Safety & Health Training
March 6, 2014
MICROSOFT DIGITAL LITERACY
Certified 114-2338680 - Alison
IT Basics, Internet & Productivity Programs
December 22, 2014
ITIL Foundation
Cybrary.it
Certificate number C-d63225f-6c85ad
8/11/2016
CISCO TALOS on EXPLOITS KITS: Hunting the Hunters
Cybray.it
Certificate number W-d63225f-ae9ffc42
6/30/2016
PCI/DSS
Cybrary.it
2016

5. TRAINING AND SEMINARS ATTENDED
Service 2.0|TransferReductionrate
Telus International Philippines
January 2016
I-Aspire
Telus International Philippines
August2016
ITIL
www.freeitiltraining.com
December 2013upto2014
Prince 2
The Management Plaza
December 2013uptopresent
IntroductiontoQualityManagement
QualityGurus
March13, 2014
IntroductiontoRiskManagement
QualityGurus
March09, 2014
IntroductiontoSafetyManagement
OccupationalSafety& HealthTraining
OSH Academy
March6, 2014
Unique value proposition
HPLIFEE-learning
February14, 2014
Customerrelationshipmanagement (CRM)
HPLIFEE-learning
January21,2014
Basics of Finance
HPLIFEE-learning
January21,2014
Effective BusinessWebsites
HPLIFEE-learning
January21,2014
ComWorks Incorporation
SAMSUNG/LG/SONY ERICSON//NOKIA/BLACKBERRY/
KINGCOM/ ZTE/ CHERRY MOBILE- ProductTrainer
ComWorksCorporate Center, 1050 QuezonAve. QuezonCity
ProductTraining/ Sept5-7, 2011
ZTE V9 TabletSummit, MarketingStrategiesandCorporate
Account Presentation
ComWorksIncorporation
ComWorksCorporate Center, 1050 QuezonAve. QuezonCity
July17, 2011
Enhancing Professional Pest Management, ThroughSelf
Regulation1st NationalSymposium
PFPMOA 1stNational Symposium
SHIROARI
December 9, 2008
FIve9 SystemAdministration, Predictive Dialer,VoIPand
Softphone
Five9 Virtual Contact Center
July24, 2006 – August 5,2006
Governor LRAY English Proficiency Program
Basic Call Center Training Program
English Proficiency Program – batch 6C
Governor LRAYEnglishProficiency Program (EPP), Naga City
April 17, 2006 – May 3, 2006
Urban Pest Control (Rodent Control, Entomology and Rodent
Studies / Occupational Safety & Health
Sanitation Standards (in compliance with JFC standars)
Pesticides, Rodenticides and Active Ingredients
FiltekSafewayPest Control(formerlyTERMINIX Philippines)
Ubix Cpd. Km 21 Sucat Muntinlupa City
February 19 - 24, 2000
PersonalityDevelopment andLeadership/ Occupational Safety
& Health
FiltekSafewayPest Control(formerlyTERMINIX Philippines)
Filtek Safeway Corp
Ubix Cpd. Km 21 Sucat Muntinlupa City
April 24-26, 2001
Telephone Etiquette/Best Phone Sales Conversation
CBCP.Net
G57 5th floor RobinsonsGalleria, OrtigasAvenue corner EDSA
February 3, 2000
Advance Military Science Training Camp
ROTC – MS 32-33
Life saving techniques, Fire drill
Casualty and emergency response
ROTC Leadership Training
Camp Eldridge Los Baños Laguna
May 2 – 4, 1997

6. SUMMARY OF COMPETENCIES
Windows 7, Vista, Windows 98, Windows XP, Windows NT, Linux Ubuntu, Hardware/Software computer compatibility specialist Windows
ME, Operating System troubleshooting, repair & installation, Anti-virus Program installation, Microsoft office/desktop application, DOS,
Adobe Photoshop, Interactive Voice Response (IVR), Five9 Virtual Contact Center Application, Administrator Interface/Agent
Interface/Supervisor Interface,Netscape,Anti-Virus specialist, Firefox, Google Map, Filemaker,goldwave, Photoeditingtools, applicationand
leads/listmanagement andpredictive dialeradministration, FTP,VoIPandTechnicalDrawing/Sketching, LAN/WAN& Salesforce,GANT,Fiber
Optic, IPTV, Telephony, wordpress, html, Javascript, API, Phyton, ftp servers, webhosting and web development, email client, Norton Anti
virus, TelusSecurityServices, Actiontec Wirelesstechnology, Penetesting, googleanalytics, google business, SEO, Data extraction,wireshark,
metaspolit, oracle database, MySQL, java, Ethical hacking, AVAYA, NICE Performance, IEX.
Received sufficient training and experience with:
TELCO Lease lineAssessment, UrbanIntegratedPestControl Management& Maintenance,Pesticideapplication, Desk Research, CRM.
ORGANIZATION AND AFFILIATION
LinkedHR#1 ResourcesGroup, HayGroup,Personal Today, KnighthoodFraternity, LosBanos NationalHigh-SchoolEnglishClub, eMarketing
Association Network group members on LinkedIn, Linkedln, CISCO, VMWARE, KMCE, Bicol Chambers Club, DISIPLINA RESPETO, Gracie
University Jiu Jitsu, Quality Gurus, ALISON,CYBRARY and Telus Football Club.
INTEREST AND HOBBIES
MOOC, Computer architecture, Web surfing, E-Learning, Web-development, Event organizing, mixed martial arts, Jeetkundo, football &
Gardening,
PERSONAL INFORMATION
Age : 38 Date of Birth: August 11, 1978
Civil status: Married
Current Address: Block 4 Lot 1, Banlic, Villa Palao, Calamba City Laguna
REFERENCES
Domer De Vera Atty. Thomas Llamas
Team Captain President
Telus Service 2.0 Laguna College of Business & Arts
5th Floor,Market! Market!Mall,Taguig Calamba Laguna
+63906-221-4982
Mr. Brian Ernest Abragan RIzaldy P. Blanche
ComWorks Sitel Philippines
SM Mall 2nd Floor Cyberzone Area 2/F Eton Corinthian
Brgy Triangulo, Naga City Cyberpod Building, Ortigas Avenue
+639204221799 Corner EDSA Quezon City, Philippines 1600
+63028600000
I hereby certify that the above information are true and correct to the best of my knowledge.
Date JASON L. DELA LUNA