Jasmine Bernard has over 5 years of experience in customer service roles, including as a server and trainer at a restaurant where she oversees other servers and ensures customer needs are met. She previously worked as an employee benefits specialist where she provided training to new agents and handled employee benefit questions. She has strong skills in customer service, teamwork, organization, and problem-solving. Jasmine holds a general education diploma from Olympia High School in Orlando, Florida.

1. Jasmine Bernard
JASMINE BERNARD
9240 Cypress Waters Blvd. Apt 313, Coppell, Texas 75019  (407) 346-1532  JBernard1994@yahoo.com
AREAS OF COMPETENCIES
Customer Service
Team Player
Strategic Thinker
Organizational Skills
Goals Oriented
Familiarity with KPIs
Staffing & Development
Training & Development
Problem Solver
PROFESSIONAL EXPERIENCE
54th Street Restaurant and Draft House
Server and Trainer 5/15-Present
 Oversee the other servers andsign off on their shift ensuring that all assigned duties are completed prior to
them leaving, as set forth by upper management.
 Customer Service – Taking patron’s orders andensuring their needs are being met throughout the entire
process.
 Knowledgeable on all front of the house process in the restaurant.
 Confers with management to determine training objectives. Participates in meetings, seminars and training
sessions to obtain information useful to training and development of newly hired servers.
Universe, Employee Benefits Specialist 11/13-2/15
 Providedoversight andinstruction on training delivery to new agents in alignment with Universe’s Training
Department protocol and standards.
 Monitored, evaluated and recorded training activities and program effectiveness.
 Handledtelephone calls from company employees assisting them in the election of their benefits for the
upcoming benefit year.
 Proficient in Employee Benefits Health, Life, Dental, Vision and Short and Long Term Disability Policies
 Establishedandmaintainedexcellent customer relationships at all levels, andact as a liaison between sales
support, membership administration, and member services in order to provide members with superior
service and solutions.
 Subject Matter Expert in various different companies Employee Benefits options.
EDUCATION
Olympia High School Orlando, FL
General Education Diploma