The document discusses The Cloud's WiFi services for universities. It outlines The Cloud's expertise in public WiFi delivery, including over 22,000 UK hotspots and 9 million registered users. The Cloud is the number one public WiFi provider in the UK and offers benefits such as reduced management overhead and a recognized brand for users. The process for implementing The Cloud's services at a university is also summarized, including an initial requirements review, solution design, deployment, and ongoing customer support.

1. Shaping the future
WiFi for Universities

2. 2
15,000K
M
of fibre core network & first
100GBPS high-speed
transmission technology
The Cloud in Numbers
22,000+
UK hotspots
738 million
MB’s of data per month
Data accurate as of Oct 2014
9 million+
registered users
2.3 billion
minutes per
month
67 million
sessions per month
2 million
devices connected to the
network every week
13
available languages
on user flow

3. The Cloud: The WiFi Expert
• The No 1 public WiFi provider in the UK
- Over 10 years expertise in public WiFi delivery
- Working with over 22,000 venues throughout the UK
- Industry leading consumer satisfaction score of 132*
- Continuous innovation in WiFi technology
- Adding value via the WiFi channel
- Working with wholesale partners to deliver additional footfall to Cloud
WiFi venues
*based on results of The Cloud Consumer survey Sept 13 – Aug 14 (39,238
respondents)

4. Setting Standards in WiFi Delivery
4
• >10 years expertise in running WiFi networks
• Active role in defining future WiFi Standards
• First WiFi network in the UK to offer:
• Free to end user public WiFi in the UK
• Seamless authentication
• Mobile optimised interfaces
• 100 Gbps high-speed transmission technology
• Passpoint Compliant Network (2013)
• Family-friendly content filtering (2007)
• Europe’s first urban mesh network (2007)

5. Benefits to Janet Partners Key Cloud benefits
5
• Standard overlay design and process
• Janet approved supplier (Nov 2013)
• Reduced management & on-going support
overhead
• Quality service for Partners and Guests
• Solution adheres to technical & regulatory
requirements
• Uses existing Janet infrastructure
• Recognised and trusted brand by users and
the industry
• Extensive user base with 9 million registered
users
• Over 1 million downloads of The Cloud’s
FastConnect app
• Family-friendly content filtering
• Legal Compliance Laws Covered for Guest
WiFi
• Dedicated Account Manager

6. Process Timeline
Week 1 Week 2 Week 3 Week 4 Week 5 Week 6 Week 7 Week 8 Week 9 Week 10
Initial requirements doc
reviewed by pre sales
Commercial
review
against
required
solution
Contract tailored and sent
for signing
Initial
enquiry
received
Pre scope
sales/
workshop
Contract
returned
Deployment Install and
test
• PP overview
• Overlay
questionnaire
form sent
• Conference call
• Solution outline
Solution
Design
created +
reviewed by
Pre sales
• Questions answered
• Contract reviewed
Order sent
for
processing
• Confirmatio
n of all
customers
technical
requiremen
ts
• Contract
signed by
The Cloud’s
MD
• Router
configured (
firewall ports
to be opened
by customer
for IPsec
• Engineer
booked
Questionnaire
form to be
completed by
the customer
• IPsec
• Firewall/cp
e
• IP gateway
• VLANs
• Engineer will
be sent to
install

7. What information we require from you?
7
• Technical contact
• Single or multiple venue set up
• WLAN, LAN/WAN infrastructure and usage
• Usage information – e.g how many concurrent users?
• Network schematic
We ask you to complete our WiFi Customer overlay form which gathers all the required information.

8. 8
Different use cases
University College London
Different usage time across different venue types. The Halls of residence during term
time have 15 minutes free and the museum and theatre café locations have 180
minutes free. During the summer the halls are switched to unlimited free for the
summer schools.
Robert Gordon University
The majority of the time users have 180 mins free, but for special events such as the
receent Scottish referendum voting they paid to switch to a FTEU service
University of Cambridge
FTEU unlimited up to 4,000 IP addresses

9. In good company - Over 25 institutions
including:
Since 2006 Since 2009 Since 2013 Since 2014 Since 2014
Since 2013 Since 2014 Since 2014
(Outdoor network)
Since 2014
In good company – over 25 institutions including:
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Since 2007

10. 10
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“Our permanent students and staff have WiFi access but it wasn’t available to
temporary visitors or the general public. We knew we needed to put such a
service in place. Whether that’s summer school students needing access to
educational resources or visitors to our museums wanting to access a venue
map – all require an internet connection and we know The Cloud has the
expertise to provide a reliable service that will boost the visitor experience at
UCL.”
Mike Turpin, Head of Network Services – University College London

11. Customer Support
After installation The Cloud continues to
manage and maintain your WiFi network,
handling all technical, legal and support
aspects of the service:
• UK-based 24/7 technical support
• Dedicated Account Management team
• Online Support Portal
• Proactive maintenance calls and visits
• Remote testing and diagnostics

12. Content Filtering
• The Cloud was the UK’s first public
WiFi network to introduce content
filtering in 2007.
• The Cloud utilises an industry standard
content filtering system and the Internet
Watch Foundation (IWF) block list.
• The default filtered categories are:
Illegal drugs, pornography, hacking and
proxy avoidance, criminal and illegal
skills, nudity, violence, hate and racism

13. Usage Reporting
The Cloud WiFi enables better customer
connection & insight.
Monthly reports demonstrate usage at a
group & venue level:
• Data, time and frequency of usage
• Average dwell time of users
• Number of sessions by hour of the day
• Device type summary
• Most/least active venues
• Traffic and usage trends over time

14. 14
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15. The Cloud Team
15
Tom Aspinall
Sales Manager
m: 07972 456075
e: thomas.aspinall@bskyb.com
Nikki Leach
National Account Manager
m: 07568 102808
e: nicola.leach@bskyb.com
Sajid Hussain
Technical Contact
m: 07850 659540
e: Sajid.Hussain2@bskyb.com
Pavlina Plavakova
Account Manager
m: 07814 287004
e:
pavlina.plavakova@bskyb.com