Join DMG Consulting President Donna Fluss as she reveals concrete practices and benefits of desktop analytics in customer service and back office environments to transform enterprise performance. This webinar will showcase how desktop analytics can advocate improving staff quality, efficiencies, and productivity to reduce operational costs. Joining Fluss will be OpenSpan EVP of Strategy Anna Convery, who will highlight the latest advancements in this technology and share several success narratives from companies that have deployed OpenSpan Activity Intelligence solutions to address specific business challenges