1. Jack George Rizkallah
Africa Street district Eight, Nasr City, Cairo, Egypt. Mobile:
01158500357-01210066842 E-mail: eng.jack@hotmail.com
https://eg.linkedin.com/in/jackgeorgerizkallah/
WORK EXPERIENCE
Lead, IP NOC Engineer for Mobinil ISP Network (rebrand to Orange Network) 2014-until now
- Monitoring ISP network traffic using OSSRADAR tool and ISP network devices reachability using
Whatsup & whatupgold tools and inform other teams with network issues using communication
tool (Linksync).
- Managing the IP/MPLS backbone network for ISP network devices including routers Juniper (M7i,
M10, M40, M320) ,Juniper E-Series & M-series routers as ERX-705, ERX-710 and E-320 that are
IP terminators, IPDSLs (Alcatel), access servers (TNT) for dialup users and network extenders
devices as overture and ENE.
- Troubleshooting and resolving network problems including routing configuration problems,
physical issues including unreachable devices, down interfaces on routers ,extenders flapping
connections, Alcatel IPDSL and DSL cards problems, international provider circuits problems and
any global or internal problem related to ISP network reported by Microsoft CRM tool.
- Performing MPLS Traffic Engineering to solve congestion problems and distribute traffic normally
by controlling & configuring MPLS LSPs.
- Controlling international circuit status connected to IGWs by blocking traffic D-DOS attacks,
suppress specific networks from being reachable inside network using BGP export policies.
- Troubleshooting Martini circuits (LDP L2VPN) problems and problems that cause networks
instability.
- Check status of routers and Alcatel DSLAM and IPDSL devices before and after Maintenance
activities and performing excel sheets for maintenance activities and repeated incident cases.
- Handle network problems with other teams (field, core, enterprise technical support and consumer
support) to solve it.
IPBB Resident Engineer for ALKANCIT Networks (for Etisalat account) 2013-2014
- Solving and troubleshooting for any hardware problems or failure or alarms in core of etisalat
network (BSC, MSC, MGW and IPBB devices for ericsson as juniper M120 and M320 and Huawei
NE-40 routers, cisco and extreme switches, juniper firewalls and smart edge routers(redback) and
ZTE cabinets).
- Troubleshooting for faulty or flapping STM’s and Ethernet ports, expansion of network by add new
hardware for network, connect/disconnect STM cables between different IPBB nodes and patch
panel, changing tapes for MSC's and configure command in order to management unreachable
devices.
- Survey tasks for cables length of fiber or electrical cables and type of its connectors, perform
several tasks on LINUX servers, perform action reports for all work orders.

2. Field Engineer for Ericsson Field Services (for Vodafone account) 2010-2012
- Expansion and Rollout Projects:
E1 Expansion: receiving E1 (75 ohm cables) from Main Distribution Frame or BEP or ADM or
krona and connecting it with different 3G RBS cabinets after finishing its route. Second carrier
expansion for indoor cabinets like RBS 3206 and RBS 3106 and outdoor 3418 and 3518 (RRH) in
order to increase traffic in certain area through apply second frequency carrier. Rollout (installing
and configuring minilink E, 2G and 3G cabinets (Ericsson cabinets type 3000 and 6000) ).
- ADM and BEP Projects:
work included BEP, ADM ericsson , ADM alcatel installing ,configuring, surveying ,preparing and
cutover in telecom Egypt exchanges and in vodafone switches also STM-1 install and surveying in
telecom Egypt exchanges, perform risk assessment sheets and acceptance form for implemented
nodes, check all delivered materials and hardware’s in site.
- Award certificate for recognition for dedicated & promising resources in Vodafone team for first
quarter of 2012.
QUALIFICATIONS
Bachelor of Engineering in Communication and Electronics, 2005-2010
faculty of Engineering, helwan University.
Overall Grade: Good.
Project: Simple TV Transmitter.
Project Grade: Excellent.
General Certificate Of Secondary Education, Ahmed Zewail 2002-2005
experimental Language School.
CERTIFICATIONS & COURSES
GSM (global system for mobile communications)
GPRS (general package radio service) and EDGE (enhanced data GSM evolution
CDMA (code division multiplie Access)
- All these certificates are certified from Ministry of Man Power (In Egypt).
CCNA (Cisco Certification Network Associated).
Cisco ID: CSCO12312210
CCNP (Cisco Certification Network professional).
- CCNP-route (Implementing Cisco IP Routing).
- CCNP-switch (Implementing Cisco Switched Networks).
- CCNP-tshoot (Troubleshooting and Maintains Cisco IP Networks).

3. JNCIP-SP (Juniper networks certified internet Professional service provider)
- CertManager ID : JPR00230741
- Certification valid until 18/8/2018
JNCIS-SP (Juniper networks certified internet specialist service provider)
- Certification valid until 18/8/2018
JNCIA (juniper networks certified internet associated)
- Certification valid until 18/8/2018
Microsoft Certified IT Professional administrator (self-study)
-Windows Server 2008 Network Infrastructure.
-Windows server 2008 active directory, configuring.
CCNA DC (Cisco Certification network associated data center) (self-study)
CCNP service provider (Cisco Certification network professional service provider) (self-
study)
VMware vSphere 6 (self-study)
SKILLS
Languages:
Arabic (Mother tongue): Perfect command of spoken and written Arabic.
English: very good command of spoken and written English.
Computer Skills:
Perfect working knowledge of MS windows, word, excel and power point.
Perfect working knowledge of internet, computer hardware & software.
programming by using C++ language & python.
Working on Linux operating systems.
PERSONAL INFORMATIONS
Date of birth: 3/11/1987.
Gender: male.
Nationality: Egyptian.
Military status: exempted.
Marital status: single.
PROFESSIONAL TRAINNING
At international Cairo airport (Cairo airport company) for one month. Summer 2008