Mobile : +966566646122 P.O Box 340 (Postal code 11351) +962796988862 Riyadh – Kingdom of Saudi Arabia e-mail : email@example.com Linkedin: http://sa.linkedin.com/in/mabuaqel Mohammed Mahmoud Abu AqelPersonalInformation Nationality : Jordanian Date of Birth : 15th August 1985Education Secondary School (2003) Amman National School Amman Tawjihi (Grade 86.8%) University (2003 – 2008) University of Jordan Amman Electrical Engineering Dept. Final year specializing in communication engineering (Grdaution Project: ECG on PDA). th Obtained 94% (Ranked 16 nationwide) in the Jordanian University Achievement ExamLanguages Arabic (Native language). English (Excellent command of both spoken and written language)Work experience Working for Huawei Technologies Co. Ltd from August 2012 till the present time as a LTE Optimization Specialist and reporting to the managed services department, based in Saudi Arabia Mobily Project. Mobily is the first network operator to launch LTE 4G service in the Middle East region; with more than 1000 e-NodeBs, 2 HSSs, 2 MMEs, 2 UGWs and more than 100K subscribers within less than a year. Tasks Included: Responsible for LTE end-to-end network performance KPIs and maintaining them on daily basis and directly engaging with customer queries and issues on 24/7 online and on-call support especially on network events (Network Upgrade, High Traffic Seasons, New Integrations, etc…) Responsible for 4 regional drive test teams and supervising daily customer complaints on the LTE network and giving support should any network optimization be involved. Handling and interfacing with VIP customer complaints and providing optimization solutions for them to improve their LTE experience. Performing new clusters acceptance from the integration teams and ensuring new sites performance are up to network KPI level. Interfacing and coordinating with back office teams to solve network issues on daily basis. Transferred by acquisition of NSN’s WiMAX business assets to NewNet Communication Technologies LLC. Working from February 2012 till August 2012 as a Senior Customer Service Engineer-IP Core and Transmission, Based in Saudi Arabia. Tasks include: Deliver Technical Trainings to Various NewNet Customers Globally. Such trainings include: 1- MAX400: LT/CG EMS Operations & Administration 2- MAX405: NSN WiMAX RAN Advanced Operations, Maintenance & Troubleshooting Course 3- MAX205: NSN WiMAX Core Deployment and Troubleshooting (Core Switching and Routing)
Was assigned to act as a single presales point of contact on behalf of Global Services team with three 3PVs (Brocade, Extreme, NEC). Tasks included: 1- Quote for integration efforts/support/support engagements/ product supply required globally 2- Escalation Point to the issues faced by the local team on these vendors products 3- To work with Central Procurement to setup global frame agreements and cost control with the assistance of Global Services PMO lead. 4- New Products IOT Performing various network performance audits for both Menatelecom and Atheeb for the Transmission/IP Network at these accounts. Supporting the operations teams and providing them L3 Support and network improvement recommendations. Introducing new designs, planning action projects and supervising them with customer team. End-to-end support on customer accounts and interfacing with customer teams up to CTO level. Managing 3PV companies working in these accounts on support/audit issues to achieve customer deadlines. Transferred by acquisition of Motorola’s business assets to Nokia Siemens Networks. Working from May 2011 till January 2012 as a WiMAX System Support Engineer, specialized in IP Core and Transmission. Currently based in Atheeb Go WiMAX Project, Saudi Arabia. Tasks include: End-to-end support, directly engaging the customer and dealing with issues and queries on daily basis providing 24/7 online and on-call Support. Supporting Various Products (Motorola WiMAX APs, Motorola CPEs, Motorola ASN, Ericsson Redback Smart Edge routers, Foundry NetIron XMR switches and Extreme switches, Pasolink NEO STD/HP Equipment) and their respective EMSs (Motorola CGEMS, Extreme EPI Center, NEC PNMSj, Redback NETOP PM, Foundry NetIronView) Supporting the new Layer 2 / Layer 3 network configurations on STAR/RING topologies using EAPS/ESRP/STP/Extreme Stacking/VRRP Technologies. Performing throughput TCP/UDP and Delay/Jitter testing including an overall audit for Atheeb network using iperf/FTP Tools and analyzer tool over Linux and Windows OS. Thoroughly analyzing the traffic stream on all the concerned equipment using (Wireshark, Syslog, WinPCAP) logging tools.Working for Motorola Solutions from August 2008 to April 2011 in the following roles:From February 2010 to April 2011: Working in Atheeb Go WiMAX Project as a Level 3 NetworkSupport Engineer. Atheeb Go Saudi Arabia is one of the largest WiMAX installations in the region andone of the largest for Motorola (1000 APs, 4 ASN’s and 2 CSN’s, 150K Subscribers). Tasks include: Inter‐vendor integration and configuration for Motorola WiMAX AP, Motorola ASN, Ericsson Redback Smart Edge routers, Foundry NetIron XMR switches and Extreme switches. Participating in the implementation of several system upgrades taking place at the CSN, ASN and Radio Access side (EMSs, AAA, L3 routing, Layer 2/Layer 3 Switching, Carrier Access Controller and the Aps).
Designing, implementing and supporting new Layer 2/Layer 3 network configurations on STAR/RING Topologies using EAPS/ESRP/STP/Extreme Stacking/VRRP Technologies. Participated in the configuration and testing of mobility POC on 10 access points. Supporting the microwave equipment (NEC Pasolink NEO STD/HP Equipment). Supporting the radio access network equipment. Supporting and thorough troubleshooting of Motorola CPEs (Both Indoor and Outdoor categories).From July 2009 to February 2010: Working in Zain Suadi 3G Broadband Project as a TransmissionDesign Engineer and part of the National Network Design Team. Tasks Included: Transmission Backhaul Design of the whole region and preparing LLD/HLD/Link Budgets for it to be used by both the customer’s operations and design teams. Microwave Links Design and link budgets of the Broadband Network Using NEC Pasolink NEO STD/HP/Compact Equipment, and Pathloss and NEC NetConfig Design Tools. IP Planning of the Whole Transmission Equipment (Microwave Links, NEC Multiplexers CX2200/2600, Cisco Multiplexers). Configuring NEC Multiplexers CX2200/CX2600 and providing support for the field teams. Supporting the Transmission Management System of Zain (NEC PC-MG) and providing L2/L3 support to the field team and the Eastern and Northern Regions.From March 2009 to July 2009: Working in Atheeb Go WiMAX Project as a System Integration TeamLeader, Based in Khamis Mushait Region. Tasks include: Transmission Backhaul Design of the whole region and preparing LLD/HLD/Link Budgets for it to be used by both the customer’s operations and design teams. Coordinate with area project manager, civil teams, and customer to ensure that telecom work progress meets promised deadlines. Supervising the telecom team and carry out the overall tracking of engineering field activities. Following up with the Telecom / Microwave Subcontractors to ensure proper roll out quality and customer promised deadlines.From August 2008 to March 2009: Working in Atheeb Go WiMAX Project as a Systems IntegrationEngineer, Based in Jeddah Region. Tasks include: Working on Motorola EMS system to add the sites to the network, monitor the alarms and control the sites remotely. Calibrating, diagnosing, commissioning and bootstrapping the Motorola Base Control Units (BCU’s), Extreme L2/L3 Summit X450 Switches, and NEC Pasolink NEO HP/STD/CPQ equipment. Following up site progress and accordingly submitting various status and tracking reports.Training at Zain Jordan from July 2007 to September 2007 in the following departments:RF Planning and Optimization: Using the following tools:TEMS (to evaluate sector status and handover issues), MAPINFO (to obtain sector directivity and placement) and
CELLVIEW (to obtain general information about the cell according to the cell identity). Performance and Quality: Using the OMC-R and SPOTS tools to evaluate statistics.Additional Huawei LTE Solution Training OEA000201 – Huawei UniversityCertifications Topics covered by this training: LTE System Overview, Protocols and Procedures LTE Radio Network Planning LTE Radio Network Optimization Nokia Siemens Networks Certified Solution Associate – LTE (NCSA – LTE) Solutions Covered in the certification: LTE Radio Access LTE Evolved Packet Core Cisco Certified Network Professional (CCNP) - SWITCH Course Completed, expected exam date at December 2012. Cisco Certified Network Professional (CCNP) - Route Course Ongoing. Extreme Networks Specialist (ENS) - ENS ID #329213 rd Got certified on January 3 ,2011. Subjects included: Implementing and configuring advanced OSPF networks and multicast routing. Implementing and configuring advanced network redundancy ( Layer 1/Layer 2/Layer 3 Redundancy) Implementing and configuring network security, login and Authentications. NEC O&M training Certificate for CX2200 / CX2600 th th th Attended the course from July 10 ,2009 till July 18 , 2009 and got certified on July 19 ,2009. NEC O&M training Certificate for Pasolink NEO Attended the course from August 30th, 2008 till September 3rd, 2008 and got certified on September 3rd,2008. Mobile WiMAX Access Network Signaling Course (CP16) Attended the course at August 2008 by the Award Solutions Center on site. Cisco Certified Network Associate (CCNA) Took the course in a Cisco Networking Academy (ITCC) and got certified on November 5th ,2007 st with a grade of 1000/1000, recertified on January 1 2012.References References to be provided upon request.