Ivanti Neurons - Lunch and Learn

Copyright © 2020 Ivanti. All rights reserved.Copyright © 2020 Ivanti. All rights reserved.
Andrew Brickell
Dan Lahan
06/08/20
Lunch and Learn
Ivanti Neurons

Copyright © 2020 Ivanti. All rights reserved.
Andrew Brickell
Area Director

Dan Lahan
Senior PreSales Consultant

Introduction

Explosive Growth of Edge
By 2023, more than 50% of enterprise-generated data
will be created and processed outside the data center
or cloud, up from less than 10 percent in 2019
Gartner, Inc. in Hype Cycle for the Internet of Things, 2020, Alfonso Velosa, Dale Kutnick, Benoit Lheureux, Roger Williams, July 15, 2020.
2019
2023
10%
+50%

Edge Devices = Endpoints + IoT Edge
Expanding beyond IT to IoT Edge in key industry verticals
like: Healthcare, Supply Chain, Retail, etc.
Computing is moving to the Edge

Reduced risk of
cybersecurity threats
Remote Working
Understand the Context to Provide the
Highest Level of Service
3 Keys Area We will Focus onto
Discover your complete environment and
understand what is happening in your
environment
Sensing changes and implementing a
Proactive Defence in Depth Approach
Discover – Secure - Service
Trends
Environmental Issues

Challenges We Hear
Do we escalate
incidents too
often?
How can I more quickly
query all the devices
on my network?
How can our Tier 1
team do more?
How do we keep end users
productive?
Can we resolve
incidents faster?
Are we seeing all
issues?

A recent poll by SDI and Ivanti found that
between 61-70% of incidents are resolved by 1st line and
between 11-20% of incidents are escalated to 2nd line.
Ivanti Neurons - Shift Left

Ivanti Neurons
Hyper-Automation Platform to Self-Heal, Self-Secure, and Self-Service from Cloud to Edge

Customer Outcomes
Significantly improved accuracy, speed,
and cost of services delivered
63%
Fewer
Unplanned
Outages
80%
Issues Resolved
BEFORE
Reported
30%
More
Assets
Found
Minutes
Not Weeks
Harmonizing
Data
88%
Faster
Security
Updates

Discovery

Discovery
• You Don’t Know what you Don’t Know
• Validate What You Know
• Address What you Didn’t Know
• Optimize the Process
• Spreadsheet Hell
• Single Up to date CMDB
• Discover
• Devices
• Applications
• Services
• Security

Customer Example - UK University
▪ Situation:
▪ Thought they had 50K endpoints
▪ Need to reconcile data sources
▪ Endpoint Management,
▪ Service Management,
▪ Purchasing Records,
▪ Internal Database’s.. Spreadsheet
▪ They discovered that they had 70K devices that were not properly
accounted for across their data sources
▪ Solution:
▪ “Device Reconciliation” in Ivanti Neurons does this out of the box

Demo

Asset Health

Problem : Battery in Decline
Service Management
contacts 3rd party
End User Reports
Battery Issues
Battery Shipped User Installs and Returns Old
Business Outcomes
Time To Resolve Costs Service Management Resources Productivity IT Perception
Ticket ClosedTicket Opened
Reactive

▪Situation:
▪ Lost productivity when laptop batteries fail
▪Solution:
▪ Ivanti identifies battery health and warranty status
▪ Benefit:
▪ Replaced Hardware before Warranty expiry
▪ Extended life of Hardware
▪ Zero End user downtime
▪ Zero Touch IT process

Service Management
contacts 3rd party
Ideal Situation : Battery in Decline
Reports Battery Issues
Reported (Self Detected)
Battery Shipped User Installs and Returns Old
Business Outcomes
Ticket Closed & User InformedTicket Created Automatically
Pro-active

Proactive Help

▪ Situation:
▪ Potential Downtime from Blue Screen of Death
▪ Solution:
▪ Ivanti identifies all Blue Screens in Environment
▪ Benefit:
▪ Automatically retrieve mini dumps for further diagnostic
▪ Central Review of Files
▪ Recurring Themes are Easily Identified
▪ Automatic diagnostic (Driver Updates)

Problem : Blue Screen & Application Crashes
Reactive
Service Management Contacted
(Self Server/Voice)
End User Eventually
Reports & Blue
Screen Crash
Passed to 2nd Line &
Diagnostic Takes Place
(Widescale Problem)
Fixed Applied & User Informed
Business Outcomes

Ideal Situation

Maintain Productivity

Customer Example - Healthcare
▪ Situation:
▪ Logon times averaging 8 minutes
▪ Solution:
▪ Ivanti Neurons gives logon time breakdown
▪ Identified single-threaded logon scripts and many Group Policies
used for desktop configuration as the causes
▪ After remediation, logon times reduced to 35 seconds
▪ Benefit:
▪ Per Logon saving of 7.5 minutes
▪ Improved user productivity
▪ Increased security – stopping users walking away during Logon

Adaptive Security

Customer Example – UK Public Sector
▪ Situation:
▪ Disk Encryption Disabled
▪ Compliance Issue
▪ Promotes Cyber Threats
▪ Deliberate or Unintentional
▪ Not Part of Base Build
▪ Solution:
▪ Ivanti Neurons use trend analysis and gives remote visibility and control for these
devices, both on and off-network
▪ Automated Trigger to Raise Alert and Create Incident
▪ Automated triggers to re-enable Disk Encryption when disabled, or generate a ticket
when certain criteria is met

Iincident Raised to Investigate
Problem : Compliance (Disk Encryption)
Disk Encryption is
Disabled
Passed to Resource to
Enable Disk Encryption
Disk Encrypted & User
Informed
Reactive
Business Outcomes
Time To Detect Costs Cyber Threats Productivity IT Perception

Ivanti Neurons

Ivanti Neurons for Discovery
• Active & Passive Scanning
• Inventory Hardware & Software
• 3rd Party Connectors
• Software Usage
• Normalize, Transform
and Reconcile Data
• Provide Actionable Insights
(Smart Advisors)
• Provides data for
Ivanti CMDB / AMDB

Ivanti Neurons for Edge Intelligence
Real-time Intelligence:
• MQTT
• Sensor based
• Extensible Architecture
• Query real time inventory,
security configuration, etc.
• Under 15 seconds to query
in real time
• Built in dashboards
• Trending
• Real time Actions

Ivanti Neurons for Healing
End-User Experience: Productivity / Continuity
/ Optimization / Compliance Neurons
• Application Crash
• Low Disc Space
• Disk Performance
• Blue Screen
Crashes
• Battery Health
• Installed Memory
• Memory Usage
• Logon
Performance
• Custom Actions
• Website Reachability
• Website Latency
• Stop/Start Service
• Web API
• Unused VMs
• Software Reclamation
• Service Manager
Workflow
• Software Reboot
• Uninstall Software
• User Experience Index

Ivanti Neuron Workspace – Providing a 360o view
• Device View
• Aggregated Inventory
• Real-Time Data
• Actions
• Execute Script
• Detect Outage
• Reboot
• Patch Status
• Process
• Services
• Remote Control
• On Demand Assistants
• User View
• Reset password
• Unlock account
• Group Membership
IT Analyst Workspace:

Ivanti Neurons
Flexible Deployment
Cloud, On-prem, private cloud, and on the Edge
Self-Heal
Autonomous Edge: Ivanti Neurons for
Discovery, Optimize and Heal Endpoints,
IoT Edge Devices, and Applications for
Performance, and Configuration drifts
Self-Secure
Adaptive Security: Ivanti Neurons for Patch,
Compliance, and Auto-Remediation to prevent
security vulnerabilities and anomalies
Self-Service
Ambient Service: Ivanti Neurons for preventing,
and remediating Service disruptions to provide
Contextual, personalized, anticipatory experience for
employees, consumers, and customers

Ivanti Neurons - Lunch and Learn

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