Virtual Lunch & Learn - Netherlands

Copyright © 2020 Ivanti. All rights reserved.Copyright © 2020 Ivanti. All rights reserved.
Glenn Portier
Patrick Kaak
Lunch and Learn
Ivanti Neurons

Copyright © 2020 Ivanti. All rights reserved.
Glenn Portier
Area Director - Sales Benelux

Patrick Kaak
Senior Sales Engineer

Introduction

“Hyper-Automation” “Digital Process
Automation”
“Intelligent Process
Automation”
It goes by many names…
Hyper-Automation

Definition by Gartner
Hyper-Automation “deals with the application of advanced technologies, including artificial
intelligence (AI) and machine learning (ML), to increasingly automate processes and augment
humans. Hyper-Automation extends across a range of tools that can be automated, but also
refers to the sophistication of the automation (i.e., discover, analyse, design, automate, measure,
monitor, reassess.)”

“TAKING ROBOT OUT OF HUMAN”

Why is it so important?

Copyright © 2020 Ivanti. All rights reserved. 2025202020102000
Gartner estimates that 50% of
enterprise generated data will be
created and processed outside
{Edge} the data center or cloud
by 2023
According to IDC by 2025, 41.6
billion connected devices, or
"things," generating 79.4
zettabytes (ZB) of data.
Explosive growth on the “Edge”

Edge Devices = Endpoints + IoT Edge
Expanding beyond IT to IoT Edge in key industry verticals
like: Healthcare, Supply Chain, Retail, etc.
Computing is moving to the Edge

You can’t manage
what you don’t
know”

Only 3.6% today work from home, estimated 25-30% post COVID
With Gen Z entering the workforce, we will see
5 generations of employees in our workforce
Coexistence of Robots and Human workers
The Future of Work
“Remote is the Next Normal”

Reduced risk of
cybersecurity threats
Remote Working
Understand the Context to Provide the
Highest Level of Service
3 Key Areas We will Focus on
Discover your complete environment and
understand what is happening in your
environment
Sensing changes and implementing a
Proactive Defence in Depth Approach
Discover – Secure - Service
Trends
Environmental Issues

Challenges We Hear
Are all our assets
accounted for?
How can I more quickly
query all the devices
on my network?
How can our
Tier 1 team do more?
How do we keep end users
productive?
Can we resolve
incidents faster?
What is the health
of our assets?

A recent poll by Ivanti found that
between 61-70% of incidents are resolved by 1st line and
between 11-20% of incidents are escalated to 2nd line.
Ivanti Neurons - Shift Left
and Device

Ivanti Neurons
Hyper-Automation Platform to Self-Heal, Self-Secure, and Self-Service from Cloud to Edge

Customer Outcomes
Significantly improved accuracy, speed,
and cost of services delivered
63%
Fewer
Unplanned
Outages
80%
Issues Resolved
BEFORE
Reported
30%
More
Assets
Found
Minutes
Not Weeks
Harmonizing
Data
88%
Faster
Security
Updates

DEMO

Discovery

Discovery
• You don’t know what you don’t know
• Validate what you know
• Address what you didn’t know
• Optimize the process
• Spreadsheet hell
• Single up-to-date CMDB
• Discover
• Devices
• Applications
• Services
• Security

Subnet
10.10.0.1/24
Ivanti Neurons
Discovery
on-premises

Subnet
10.10.0.1/24
Ivanti Neurons
Ivanti Neurons
Discovery
on-premises

Ivanti Neurons
Connectors

How Ivanti Neurons provides insights
Ivanti Neurons
Ivanti Service Manager
Ivanti Endpoint Manager
Ivanti Asset Manager
Ivanti License Optimizer
Service Now
Applications
Gather Data1
Normalize, Transform
and Reconcile Data2 Provide Actionable Insights3
Ivanti Cloud Data Service
On Prem Data Sources
(connectors)
4 Remove Personal Data
5 Machine Learning
6
Provide additional
recommendations
from Industry Insights

Discovery Demo

Customer Example - University
Situation:
 Thought they had 50K endpoints
 Need to reconcile data sources
 Endpoint Management,
 Service Management,
 Purchasing records,
 Internal database’s.. spreadsheet
 They discovered that they had 70K devices that were not properly
accounted for across their data sources
Solution:
 “Device Reconciliation” in Ivanti Neurons does this out of the box

Self-Service

Problem : Battery in Decline
Service Management
contacts 3rd party
End User Reports
Battery Issues
Battery Shipped User Installs and Returns Old
Business Outcomes
Time To Resolve Costs Service Management Resources Productivity IT Perception
Ticket ClosedTicket Opened
Reactive

Self-Service Demo

Service Management
contacts 3rd party
Ideal Situation : Battery in Decline
Ivanti Neurons reports
battery issues (Self
Detected)
Battery Shipped User Installs and Returns Old
Business Outcomes
Ticket Closed & User InformedTicket Created Automatically
Pro-active

Customer Example – Ivanti Internal IT
Situation:
 Lost productivity when laptop batteries fail
Solution:
 Ivanti Neurons identifies battery health and warranty status
Benefit:
 Replaced hardware before warranty expires
 Extended life of hardware
 Almost zero end-user downtime
 Zero-Touch IT process

Proactive Help

Problem : Blue Screen & Application Crashes
Reactive
Service Management ContactedEnd User Eventually
Reports & Blue
Screen Crash
Passed to 2nd Line &
Diagnostic Takes Place
(Widescale Problem)
Fixed Applied & User Informed
Ticket ClosedTicket Opened
Business Outcomes

Ideal Situation

Crash Dump Data
logs, ITSM ticket
created (automated)
Hyper-Automation platform
reports discovers issue (Self
Detected)
2e Line Support Pro-Active
contacts end-user and
fixes the issue.
End-User doesn’t need to log
a ticket and endpoint is fixed
before reported.
Business Outcomes
Pro-Active
Problem : Blue Screen & Application Crashes
? 

Customer Example - University
Situation:
 Potential Downtime from Blue Screen of Death
Solution:
 Ivanti identifies all Blue Screens in Environment
Benefit:
 Automatically retrieve mini dumps for further diagnostic
 Central Review of Files
 Recurring Themes are Easily Identified
 Automatic diagnostic (Driver Updates)

Shift-Left

Shift-Left Demo

Customer Example - Healthcare
Situation:
 Logon times averaging 8 minutes
Solution:
 Ivanti Neurons gives logon time breakdown
 Identified single-threaded logon scripts and many Group Policies
used for desktop configuration as the causes
 After remediation, logon times reduced to 35 seconds
Benefit:
 Per Logon saving of 7.5 minutes
 Improved user productivity
 Increased security – stopping users walking away during Logon

Self-Secure

Incident Raised to Investigate
Problem : Compliance (Disk Encryption)
Disk Encryption is
Disabled
Passed to Resource to
Enable Disk Encryption
Disk Encrypted & User
Informed
Ticket Closed
Ticket Opened
Reactive
Business Outcomes
Time To Detect Costs Cyber Threats Productivity IT Perception

Assistant Triggers
workflow that enables
disk encryption
Ideal Situation : Disk Encryption
Disk Encryption is Disabled Escalated Incident
Requiring Further Insight
User Productivity is
Constant
Pro-active
Business Outcomes
Time To Detect Costs Cyber Threats Productivity IT Perception

Self-Secure Demo

Customer Example – Public Sector
Situation:
 Disk Encryption Disabled
 Compliance Issue
 Promotes Cyber Threats
 Deliberate or Unintentional
 Not Part of Base Build
Solution:
 Ivanti Neurons use trend analysis and gives remote visibility and control for these
devices, both on and off-network
 Automated Trigger to Raise Alert and Create Incident
 Automated triggers to re-enable Disk Encryption when disabled, or generate a ticket
when certain criteria is met

Ivanti Neurons
Hyper-Automation Platform to Self-Heal, Self-Secure, and Self-Service from Cloud to Edge
Flexible Deployment
Cloud, On-prem, private cloud, and on the Edge
Self-Heal
Autonomous Edge: Ivanti Neurons for
Discovery, Optimize and Heal Endpoints,
IoT Edge Devices, and Applications for
Performance, and Configuration drifts
Self-Secure
Adaptive Security: Ivanti Neurons for Patch,
Compliance, and Auto-Remediation to prevent
security vulnerabilities and anomalies
Self-Service
Ambient Service: Ivanti Neurons for preventing,
and remediating Service disruptions to provide
Contextual, personalized, anticipatory experience for
employees, consumers, and customers

Ivanti Neurons for Discovery
• Active & Passive Scanning
• Inventory Hardware & Software
• 3rd Party Connectors
• Software Usage
• Normalize, Transform
and Reconcile Data
• Provide Actionable Insights
(Smart Advisors)
• Provides data for
Ivanti CMDB / AMDB

Ivanti Neurons for Edge Intelligence
Real-time Intelligence:
• MQTT
• Sensor based
• Extensible Architecture
• Query real time inventory,
security configuration, etc.
• Under 15 seconds to query
in real time
• Built in dashboards
• Trending
• Real time Actions

Ivanti Neurons for Healing
End-User Experience: Productivity / Continuity
/ Optimization / Compliance Neurons
• Application Crash
• Low Disc Space
• Disk Performance
• Blue Screen
Crashes
• Battery Health
• Installed Memory
• Memory Usage
• Logon
Performance
• Custom Actions
• Website Reachability
• Website Latency
• Stop/Start Service
• Web API
• Unused VMs
• Software Reclamation
• Service Manager
Workflow
• Software Reboot
• Uninstall Software
• User Experience Index

Ivanti Neuron Workspace – Providing a 360o view
• Device View
• Aggregated Inventory
• Real-Time Data
• Actions
• Execute Script
• Detect Outage
• Reboot
• Patch Status
• Process
• Services
• Remote Control
• On Demand Assistants
• User View
• Reset password
• Unlock account
• Group Membership
IT Analyst Workspace:

Questions?

Virtual Lunch & Learn - Netherlands

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