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Itsm strategy hong kong v3
- 1. Trend/Strategy in ITService Management Elbert Guintivano Manager – Presales Consulting BMC Software
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- 3. The Past ofIT No Standardization… No Standardization… No Process… No Process… No Virtualization No Virtualization No Monitoring No Monitoring No Automation No Automation No Cloud No Cloud Image Credit: Eugene, http://www.mymodernmet.com/profile/eugene © Copyright 10/25/13 BMC Software, Inc 3
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- 5. Service Knowledge ManagementSystem (SKMS) Service Knowledge Management System KNOWLEDGE Configuration Management System INFORMATION Decisions WISDOM Configuration Management Database © Copyright 10/25/13 BMC Software, Inc DATA 5
- 6. 2013 Gartner Top10 CIO Business Priorities NEW OLD OLD NEW OLD NEW OLD OLD NEW Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165 © Copyright 10/25/13 BMC Software, Inc 6
- 7. Present from CIO’sperspective Compliance Compliance No Vendor No Vendor Lock-in Lock-in Policy Policy Big Data Big Data Security Security Governance Governance Running an IT still requires expert level knowledge © Copyright 10/25/13 BMC Software, Inc 7
- 8. The Present trends... ©Copyright 10/25/13 BMC Software, Inc 8
- 9. 2013 Gartner Top10 CIO Technology Priorities A M C S M A C S Source: http://www.gartner.com/newsroom/id/2304615&goback=%252Egde_4249128_member_205190165 © Copyright 10/25/13 BMC Software, Inc 9
- 10. Consumers are inthe I.T. driver’s seat Instantly collaborate with customers and employees Buy a plane ticket with your phone Search and combine information across the web Use hosted applications from anywhere SOCIAL MOBILE ANALYTICS CLOUD 10 Copyright 10/25/13 BMC Software, Inc © © Copyright 10/25/13 BMC Software, Inc 10
- 11. Present from enduser perspective How to connect How to connect to WiFI to WiFI User Manual User Manual How to Print How to Print “News” “News” Find aaprinter Find printer © Copyright 10/25/13 BMC Software, Inc A printer A printer 11
- 12. PRESENT from anEnd User’s Perspective More connected More connected devices than people! devices than people! Smart Phone Generation! Smart Phone Generation! Social Collaboration Social Collaboration trickling into workspace! trickling into workspace! Today, Personal IT experience far exceeds Enterprise IT experience! © Copyright 10/25/13 BMC Software, Inc 12
- 13. Has this happenedto you yet? BYOD : :Bring BYOD Bring your own device your own device BYOA : :Bring BYOA Bring your own Apps your own Apps BYOI : :Bring your BYOI Bring your own identity own identity Shadow IT and IT Friction is on the rise! © Copyright 10/25/13 BMC Software, Inc 13
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- 15. Innovation Something new ordifferent is introduced See. Learn. Do. Be. Better. 15 Copyright 10/25/13 BMC Software, Inc © © Copyright 10/25/13 BMC Software, Inc 15
- 16. Innovation : Sanofi« ibgStar » © Copyright 10/25/13 BMC Software, Inc 16
- 17. Innovation : CommonwealthBank « Kaching » © Copyright 10/25/13 BMC Software, Inc 17
- 18. Innovation : Onlineinsurance claims © Copyright 10/25/13 BMC Software, Inc 18
- 19. How BMC Softwarecan help CIOs?
- 20. The new eraof IT © Copyright 10/25/13 BMC Software, Inc 20
- 21. The new eraof IT Make services fast, flexible, and personal © Copyright 10/25/13 BMC Software, Inc 21
- 22. How BMC Softwarecan help CIOs? • Social, Mobile, Analytics and Cloud: BMC’s design focus for addressing what’s transforming IT Enterprise Consumers Enterprise Consumers MyIT • Consumerize the front end: MyIT empowers users to connect to IT their way • Industrialize the back end: BSM from BMC enables IT organizations to automate IT • Innovation: BMC has aggressively invested in innovation, which has yielded major updates and Business Services && Applications Business Services Applications introduction of marketchanging products. Environments (Physical –– Virtual – Cloud – Mobile) Environments (Physical Virtual – Cloud – Mobile) © Copyright 10/25/13 BMC Software, Inc 22
- 23. Transform your businesswith the help of BMC Software OLD IT CIO = Career Is Over CIO = Career Is Over © Copyright 10/25/13 BMC Software, Inc NEW IT CI33O= Chief CI O = Chief “Information“InformationIntelligenceIntelligenceInnovation” Officer Innovation” Officer 23
- 24. THANK YOU FORYOUR TIME © Copyright 10/25/13 BMC Software, Inc 24
Editor's Notes
- #11 Technologies like the smart phone, social media, big data, and the cloud have changed the way we work, play, and communicate. Rather than just reading material on the web, we are contributing to it. We share our experiences and data with friends. Every year we create more data and combine it in new ways. Services we use can come from anywhere. Cloud computing has made entire applications like email accessible anywhere. Consumers are truly in the driver’s seat for what’s next it IT.
- #17 Sanofi is best in class for Diabetics. One of things that they want to do is become Closer to patients. They realize that they are not going to sell drugs the same way as in the past. So they have been innovating. Here is an example of their ibgStar system. Where the small device can be used to analyze the blood, it connects with iphone and can upload the information to a centralized server. This can send an alarm to your General practitioner. Self Service More personalized Many more IT users (much much more than the internal IT users) What is IT’s role going to be in this new world?