IT Raj, Inc. specializes in web and software application development with a focus on user-centered design and simplified engineering. Since its establishment in 2008, the company has built a strong reputation in the SME and corporate sector by delivering high-quality IT solutions while maintaining strong client relationships and offering a wide range of services. The company prides itself on its experienced staff, robust project management methodologies, and commitment to transparency and integrity in client partnerships.

1. www.itraj.com
www.house-martin.in
(House-martin is the Software Development Subsidiary of IT RAJ, Inc.)

2. About Us
‘Creatively Designed with Rich Solutions’
IT RAJ ,inc
Bring new dimension to Web and software application, which speaks the user language.
Getting away from the myth and exploring new possibilities of technology.
User Centered Design (UCD) values and simplified engineering to make sure the application is
more adaptable and extensible to meet both user and business demands.

3. Our Offerings
Web Design and Development
Application Development
Mobile Application
Support & Maintenance
E-Learning Solution
Windows Application
Internet Marketing
Database Development
Client Server Applications
Content Management System
Web Hosting
BPO & Tech support

4. Software Development Methodology
Initiation
Development
Integration and
Test
System
Concept
Development
Design
Implementation
Planning
Requirement
Analysis
Operation and
Maintenance

5. Project Management Methodology
Initiation
Planning and
Design
Executing
Closing
Monitoring and
Controlling

6. Knowledge Transfer Process
Requirement
Implementation
Project
Life
Cycle
Development
Design

7. Change Management Process
Close
Change Request
Initiated by Client
Deploy and
Release
NO
Approval
By Client
Review and
Acceptance
YES
Change Request
Process by Abak
Change
Request
Impacts and
Efforts
Planning and
Implementation
Close

8. Incident Management System
Problem identified
By client
Incident
Categorization/
Prioritization
Issue ticket raised in
CRM
Initial Diagnosis
In order of resolving, low priority issues follow the high priority
issues

9. Issue Diagnosis
Issue Diagnosed by
Junior Level
Escalated to Senior
NO
Resolved
and
Recovered
YES
Incident
Closure

10. Escalation Hierarchy
Incident
Resolved and
Closed
Issue report to
Developer (1 Day)
Issue Report to
Director (1 Day)
NO
YES
Resolved
NO
Issue Report to Tech
Lead (1 Day)
Incident
Closure
YES
Resolved
YES
Resolved
NO
Issue Report to
Project Manager (1
Day)

11. Technologies Used

12. Why choose us?
IT Raj, Inc. has been successfully delivering IT Solutions to the SME and corporate sector
since 2008. To date we have grown to be a market leader in our market vertical. Some of the
key
factors
that
differentiate
us
from
our
competitors
Customer Focused
We simply listen to our clients. Our dedicated account management team is in constant
contact with our customers to ensure that we deliver in every aspect of our dealings.
Experienced Staff
Nothing comes close to having done it before. With a large array of projects successfully
completed we have the resources with the relevant experience to deliver on small, medium
and
large
projects.
Resources to Deliver
No matter how big or small the project is, we can deliver on time and within budget every
time.

13. Why choose us?
Process Oriented
We are a process oriented organization. This ensures prompt and high quality delivery
from simple helpdesk tasks to complex multi vendor projects with strict timeframes.
Cutting Edge Tools
We believe in investing in our "tools of the trade". Our company has made some
significant investments in the most advanced tools that enable us to deliver in the most
demanding environments.
Constantly Evolving
Our dedicated staff are constantly researching new and upcoming technologies which
enable our customers to run their business more efficiently. Some of our best solutions
have been developed internally.
Established Business
We have been successfully operating since 2008 and have survived the best and the
worst of the economy.

14. Why choose us?
Strong Partnerships
We have built very strong business partnerships with some of the world's leading
technology firms. This enables us to provision industry leading solutions to our most
important partners:
Honesty and Integrity
The cornerstone of our success is the business honesty and integrity in which we work with
clients and partners. We believe that our transparency with our clients is what sets us
apart from our competition.
If you are looking for a trusted IT partner and your company shares similar standards to
our company we would really like to hear from you. Simply call or contact us using the
form below.

15. Clients

16. USA Office Address
ITRAJ Inc
3006 Clairmont rd Atlanta,Ga 30329 USA
USA No: +1-855-855-1708
Skype: itraj3
Email address
info@itraj.com
Website link
www.itraj.com
India Office Address
House-martin business solution Pvt. Ltd.
G-39, Sector-63,Noida,UP-201301 INDIA
Phone: 120-4151688/ 4311142
Mobile No. +917503715160/9540818443
Email: info@house-martin.in
Skype: house-martin3
Email address
info@house-martin.in
Website link
www.house-martin.in