This document provides information for new staff members at the Institute of Education on IT services and account setup. It includes details on requesting a staff username and email account, changing passwords, accessing wireless networks and data storage, virtual learning environments, available software and training, and getting technical support. Guidelines are provided on password security, data protection, and available media equipment. Contact information is listed for requesting various services and technical assistance.

1. IT Services
Getting started for new
members of staff
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License: creative commons

2. Your department/faculty is responsible for
staff username and email account requests
This account gives you access to ALL our
services
IT Services soon
launching an online
request form

3. You will be prompted to change your
password at first logon
Read guidelines about password
creation
Change every 90 days
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4. How to change your password
1. IOE workstation (Ctrl Alt Delete)

5. How to change your password
2. Outlook web access option
3. Portal not 100% reliable

6. Your staff email
• 3GB Mailbox
• Outside use ‘Outlook
web access’
• https://mail.ioe.ac.uk

7. ‘The Portal’
Access to a range of
services outside the
IOE
https://portal.ioe.ac.uk
This service will be
updated very shortly

8. Wireless network
Before using the
wireless network you
must have changed
your password.
Remember:
INSTyour username INSTwrrscsr

9. Data handling and back up
‘N’ Personal staff and student data storage 6GB
‘Q’ Shared area for staff
Any staff data deleted from ‘Q’ or ‘N’ and
reported within two weeks can be restored
‘O’ Shared area for students

10. Data Protection
Don’t share your username and password
IT Services will never ask for your password
More detailed advice about working with sensitive
data on our website
http://www.ioe.ac.uk/itservices/ITSpolicy.html

11. Virtual Learning Environment
To request access:
Blackboard: Email vle@ioe.ac.uk your computer username and the list
of course IDs Example: (IOE_MMATLH_12_2008)
Moodle: Piloted this year and implemented next academic year.
Learning Technology Unit: information and support for the use of
flexible and distance learning technologies across the IOE.
http://www.lkl.ac.uk/ltu

12. IT training and ICT support for staff
• A range of applications • Focused support for ICT in
• A choice of learning styles Initial Teacher Education
• Regular updates and • Targeted ICT sessions built into
booking information via the programme in liaison with
email tutors.
• Tailor made sessions and • Team taught and optional
one to one tutorials sessions
available • Project work with schools and
• Email k.huszcza@ioe.ac.uk staff development
• Email r.wilson@ioe.ac.uk

13. Software guides
Self-help software guides
• Available on IOE Intranet
• 40 + available
• Cover features of Office 2007, some on Office 2008 (Macs)

14. Media Services and equipment
• A range of media equipment is available
for loan from the computer helpdesk
• A specialist media service desk is
located on level 3 Core B
• Email: media.enq@ioe.ac.uk
• Telephone: 020 7612 6696

15. Getting help
Computer Help Desk in the Library:
Monday - Thursday: 09.00 - 18.00
Friday: 09.00 - 17.00
Saturday: 11.00 - 13.00 & 14.00 - 16.00
Help Line (020 7612 6696):
Do use the help line as your problem could be
Institute of Education
resolved remotely ON THE SPOT 24 hour service University of London
20 Bedford Way
London WC1H 0AL
Email:
Tel +44 (0)20 7612 6000
ComputerHelpdesk@ioe.ac.uk Fax +44 (0)20 7612 6126
VLE@ioe.ac.uk Email info@ioe.ac.uk
Web www.ioe.ac.uk

16. Find out more
http://www.ioe.ac.uk/
services/ITServices.html

17. Thank You
Email: r.wilson@ioe.ac.uk