This document provides an updated roadmap of links and services available from the Information Technology Group (ITG) in 2010 to help employees be more efficient. It lists additions for 2010, ITG accomplishments for 2009-2010, the ITG charter and goals for 2010, leadership contacts, and various sites and services including the ITG site map, news archive, question submission, data center updates, project status, feedback form, presentations, planning tool, processes site, quick reference guide, release calendar, and subsites for specific ITG departments. Changes from 2009 are also noted.

1. You are Here: Home » ITG » News and Announcements
Roadmap to ITG Services in 2010
January 2010
Find links and services to get the job done
As we start the new year, here's an updated roadmap to find useful links and services to
make your job easier.
To add or refresh content, please contact ITG Communications Manager Linda.Lalande@healthnet.com.
2010 Additions
ITG Accomplishments 2009-2010
ITG Charter, Goals, Strategies for 2010
Contacts
Leadership Contacts for easy reference to contact ITG executives
Roadmap to ITG Site
News and Announcements Archive
Ask.Health.Net email address for questions or comments about Ops Strategy or other corporate
initiatives.
Data Center Relocation Updates updated on an adhoc basis.
Enterprise Project List provides status info on all projects and minor enhancements submitted via the
Enterpise Intake Mailbox and assigned a project identification number (PID) for tracking purposes.
Feedback Form to send ITG specific comments about the ITG site or general questions.
ITG All Hands monthly presentations
Planview login
Process Site Link for ITG tools, PDLC templates, guidelines and more.
Quick Reference Guide to ITG, Facilities and other services.
Release Calendar for 2010
Page 1 of 2Roadmap to ITG Services in 2010
7/17/2012https://hnconnect.healthnet.com/business_units/itg/itg_spotlight/ITG_2010_Roadmap.jsp

2. Take Note
ITG Process Site - replaces PDLC site and PDLC One Stop that have been retired. Link located under ITG
Quick Links > Business Tools.
Planview - subsite retired and replaced by a folder on the ITG homepage under Business Tools, containing
active content and login access.
Change Management - formerly Data Center Services - DCS subsite content transferred into a folder on ITG >
Business Tools > Change Management
Intranet Technology Solutions - for HN Connect Collage support - now reports to WCoE and no longer located
under ITG subsites.
Current ITG Subsites
Blackberry Support Services - Formerly Application Infrastructure, remains an ITG subsite with a link in the
drop down menu.
Chief Technology Office - Now listed as a department on the ITG homepage containing a link to the CTO
subsite. Clean up pending.
Decision Support Services - remains as a subsite under ITG, with a link in the dropdown menu, pending a
relocation to be announced.
HNFS ITG - remains as an ITG subsite, with a link with a link in the dropdown menu, as well as inside the
Gov't & Specialty Services department folder.
ITG Standards - remains as an ITG subsite, with a link in the dropdown menu.
MHN ITG - remains as an ITG subsite, with a link with a link in the dropdown menu, as well as inside the Gov't
& Specialty Services department folder.
Quality Assurance - remains as a subsite, with a link in the dropdown menu.
Service Desk - remains as a subsite, with a link in the dropdown menu.
Service Desk link where you can file a Remedy Ticket or send an email to the Service Desk.
Service Request login to place a request for many HN services.
Page 2 of 2Roadmap to ITG Services in 2010
7/17/2012https://hnconnect.healthnet.com/business_units/itg/itg_spotlight/ITG_2010_Roadmap.jsp