Telehealth communications you can trust…   HIPAA HITRUST PCI   …the ultimate portal in Mental Health Care for Patients , Psychiatrists, Psychologists, and Masters Level Therapists.

1.
Telehealth communications you can trust…
HIPAA HITRUST PCI
…the ultimate portal in Mental Health Care
for Patients , Psychiatrists, Psychologists,
and Masters Level Therapists.
…where the future in healthcare is now TM
®

2. iTel is committed to security and privacy. From the registration
process to every access point, users will find that their unique
identity and subsequent security starts with our verification of
users. From the onset, this added security assures users that
no one has unauthorized access to electronic Protected Health
Information (ePHI). Every iTel customer receives a Business
Associate Agreement (BAA) for their HIPAA-compliant
infrastructure.
Introduction:
iTel Companies, Inc. (iTel®) is a private
healthcare IT company (Delaware C-Corp)
located in Scottsdale, Arizona, that links
providers and patients with proprietary
technology though a secure encrypted video-
conferencing software, allowing the patient to
have a secure appointment from his/her
home or office, or while traveling. It is unique
in that the technology brings consistent, real-
time medical-grade diagnostic quality video-
conferencing (VTC). iTel provides a variety of
telemental health services through its website
iTelepsych.com, and for its enterprise customers through its
corporate website www.itelcompanies.com where iTel can
scale telehealth Video-as-a-Service (VaaS) on a platform that
has scheduling, administrative and real-time billing features
that easily export to standard EHR platforms, while combining
those services with real time payment transactions.
Copyright © 2014 iTel Companies, Inc. All rights reserved.

3. Making the most of your schedule is one way iTelepsych can
help you make and save money. Our scheduler reduces time
and costs through maintaining schedules with patients, sending
reminders, resulting in fewer cancellations. This feature can
help with in-house appointments and tele-sessions. If a Patient
can’t make it in to the office, iTelepsych allows you to schedule
your patients online. Eliminate travel costs, reach remote areas,
reschedule cancellations, and conduct your sessions
with video on your iPhone, Android, iPad, Mac, or PC. Benefit
from additional revenue by displaying availability online to draw
in additional sessions from new patients.
YOUR SESSION FEE → GET PAID
iTel has designed the iTelepsych platform to fit the needs of
Providers. As a Provider, you can set your Session fee and your
patient’s credit card will automatically be charged at the end of
your session. After you or your administrator review the
electronic super-bill with your CPT codes and your final session
fee, you may make any additional adjustment or add applicable
service fees for your session, then click “submit.”
ACCOUNT RECEIVABLES
Save time by having iTelepsych take care of your account
receivables for you or your practice so you can spend more
time with patients. We securely route your payments
electronically or by mail every two weeks to your bank account
by electronic funds transfer (EFT).
Solutions that work for your Practice
simplifying appointments

4. Importance of Mobility
ACCESSIBILITY OF CARE
One of the great advantages of
using the iTel Secure Cloud for
your business or practice is the
mobility offered to patients and
providers while traveling, or out
of the office. Follow up with
your patients, coordinate with
Administrative staff and other care givers from home or from any location,
on any device. iTel’s secure solution extends to any distance where 3G or
WiFi coverage exists, allowing end-users to commute, maintain busy
schedules, offering simple yet effective tools for running your business.
EXPAND YOUR PRACTICE REACH
Providers can now reach a wider range of patients by being found online,
via iTelepsych’s online provider directory. iTelepsych brings the patient to
you, extending your reach and effectiveness through the personal
connection of real-time video connections, while lowering customer
acquisition costs. Web listing increases market exposure by advertising
special skills and certifications.

5. Administrator Functions:
Administrators can schedule
appointments in Real-time!
Online
in
less
than
5
minutes!
Problem Solving Technology
• High quality video, better performance
• Greater availability via Mobile
• Easy on-boarding
• Customer Support
Built for convenient clinical workflow.
Providers can invite Administrators and
other third parties to join the session

6. Scalability:
Small Practices to Clinics and
Enterprise levels
Patient Benefits
OPTIMIZING PATIENT CARE
• Improves the patients’ experience by providing simple access to
providers
• Patients and Providers alike benefit from the simplicity, reliability and
convenience
• Patients unable to commute can still be seen via iTelepsych.com which
provides a secure compliant environment.
• Saves time, and money for the clients and no longer have to switch
providers due to relocation.
SIX CLOUD SCENARIOS OF USE
From a one provider practice, to small or medium group practices, clinics, and all the
way to enterprise, iTel can scale its operations to meet your size.
Scalability: .

7. The iTel Cloud
iTel has created it’s platform on cloud technologies which has several
advantages, especially for the security compliances such as HIPAA and
HITRUST. The iTel Cloud is in one of the most secure data centers in the
United States, abundant with multiple security measures, physical,
procedural and technical.
Security Audits:
PCI DSS Level 1: The iTel Cloud has been Validated as a Level Service Provider
under PCI DSS for our services. Our Validation includes specific PCI DSS
controls which protect credit card information.
HIPAA / HITRUST: The iTel Cloud is certified by the Common Security Framework
(CSF) from the Health Information Trust Alliance (HITRUST) to address HIPAA
compliance requirements.
ISO 27001: This certificate represents the high standards for Information Security
Management Systems which implements safety procedures to keep assets such as
financial information, health information and other protected information secure.
SSAE 16 SOC1/SOC2: This audit demonstrates iTel’s capability to uphold
trust service principles based on security, processing integrity, confidentiality
and privacy

8. Physical Security:
The iTel Cloud is located in it’s data center with very low natural disaster risk,
and offers 24/7 protection and limited access to any information. The highest
physical measures are taken to protect the servers including using military-
grade perimeter barriers, video surveillance, and intrusion detection systems.
To access data center floors, authorized staff must pass through a highly
secure two-factor authentication system. Physical access to cages is
controlled, as well and the environmental and cooling controls where the
servers are stored.
COMPLIANCE WITH HIPAA / HITECH ACT
Intelligent Perimeter Security:
iTel and all users are protected with a multi-tiered,
intelligent perimeter security model with IP reputation
filtering, multi-layered DDoS mitigation, network and
application layer firewall protection, and intrusion detection
span. Application layer protection includes inspection of
SSL encrypted traffic.
Customer and VM Specific Security:
The iTel cloud has two hypervisor-based firewalls,
providing user to user isolation and multi-tiered
architectures within each user environment. These
firewalls protect down to the vNIC level allowing for
granular security available nowhere else.
The Health Information Technology for Economic and Clinical Health (HITECH)
Act, enacted as part of the American Recovery and Reinvestment Act of 2009,
was signed into law on February 17, 2009, to promote the adoption and
meaningful use of health Information technology. Subtitle D of the HITECH Act
addresses the privacy and security concerns associated with the electronic
transmission of health information, in part, through several provisions that
strengthen the civil and criminal enforcement of the HIPAA rules.
For more information please visit:
http://www.hhs.gov/ocr/privacy/hipaa/administrative/enforcementrule/hitechenforcementifr.html

9. Benefits of Telehealth
PATIENT OUTCOMES
Telemental Health Outcomes
§ Saves lives
§ Saves hospital bed for
those who really need
them
§ Decreases incidence of
hospital re-admission
§ Reduces Patient and
Provider travel time
§ Saves costs associated
with travel and
accommodations
20%
reduction in ER
admissions
reduction in ER
visits
15%
reduction in
mortality rates in
patients with chronic
diseases
45%
§ 14% reduction in elective
admissions
§ 14% decrease in day beds
§ Improves management
of chronic diseases
§ Consistent, reliable
supervision and care
support
Timely decision making
delivery the best outcome
possible
Decreases time between
diagnosis and provision
of care
CARE
IMPROVED ACCESS OF
Source:
• Telehealth Can Reduce Patient Mortality Risk, U.K. Study Finds, iHealthbeat.org (12/08/2001)
• Hilty et. Al : “The Effectiveness of Telemental Health: A 2013 Review” Telemed J E Health. Jun 2013; 19(6): 444–454.
Studies have shown that videoconferencing is as effective as in-person care.
With children and adolescents, telepsychiatry may be better than in-person services
because of the novelty of the interaction, direction of the technology, the
psychological and physical distance, and the authenticity of the family interaction.
The use of telemedicine for mental health patients has contributed to reducing
length of hospitalization, better medication adherence, symptom reduction of
disorders, and effective therapy such as using evidence-based treatments for
posttraumatic stress disorder, including group cognitive processing.

10. Mobile
Devices
offer
cheaper
solu2ons
to
costly
technology
Mobile Solutions for Telehealth
Providers and patients are
adopting tablets and smart
phones into daily use at an
ever increasing rate. A
provider may choose a
traditional desktop, laptop
approach to telehealth, but
patients under the 55
demographic want mobile
options.
Consumer Attitude to Remote Care
US internet user attitudes towards mobile health solutions revealed that users are slowly stepping
up to the idea for patient care via mobile devices.
iTelepsych.com mobile apps for iTunes store are already available!
Survey conducted by PricewaterhouseCooper’s Health Research Institute
Like the idea of remote care
Prefer to have more of the their care via mobile phone
Would pay for remote monitoring device with monthly
service fee
Medication reminders via text would be helpful
Prefer providers use by email for
appointments / simple communication

11. Fax: (480)-551-5209
What Patients and Providers are saying!
Copyright © 2014 iTel Companies, Inc. All rights reserved.
“This was easier
than Skype!”
“No software to
download...how's that
possible?"
10165 N 92nd ST, Suite 101
Scottsdale, AZ 85258
"I want to do my next session online...can
we do that?"
Questions or Comments? info@itelcompanies.com
Call or find answers at 1-800-553-8610 or (480)-314-7407
www.itelcompanies.com