This document summarizes a study on employee satisfaction among employees at the ITC Munger branch. The study had two main objectives: to identify employee satisfaction levels regarding training and development programs, and satisfaction with the work environment. A survey was conducted of 50 employees over 30 days. The results found that 50% of employees were satisfied with their job, and 35% had a positive opinion of the organization. The study concluded that employees were generally satisfied but recommended the organization focus on salary, relationships, and opportunities for new employees to improve satisfaction further.

1. A Study on Employee Satisfaction among the employees in ITC Munger
Branch
Mr. Soumen Pramanik, Department of Business Management,
Reg. No:
Eminent College of Management and Technology
Barbaria, Barasat,
Kolkata-700126
Dissertation submitted to the
Maulana Abul Kalam Azad University of Technology, West Bengal
Accredited ‘B++’ Grade by NACC
Bachelor of Business Administration
Under the guidance of
Dr. Rita Biswas
Eminent College of Management and Technology
Kolkata-700126
JUNE 2020

2. Contents
1.Introduction of the study
2.Objectives of the study
3.Methodology of the study
4.Data Analysis od this study
5.Observation of the study
6.Conclusion
7.Recommendation
8.References
Soumen Pramanik BBA & MBA

3. Introduction of the study
Employee satisfaction is the term used to describe how much employees
are happy, content, and fulfilling their pleasure and needs at work. Many
measures purpose that employee satisfaction is a factor in employee
inspiration, employee goal achievement, and positive employee courage
in the workplace.
In management we studied satisfaction in different aspects such as,
customer pleasure, job pleasure, employee pleasure and many more.
Soumen Pramanik BBA & MBA

4. Objectives of the study
 To identify the level of satisfaction in employee regarding training and
development program
 To identify the satisfaction level in employee regarding work
environment.
Soumen Pramanik BBA & MBA

5. Methodology
 REASERCH DESIGN
 The study was based on Survey method
 PERIOD OF STUDY
 The study on Employee Satisfaction on conducted during thirty days.
 SAMPLE SIZE
 The sample size of these study fifty respondents.
 DATA COLLECTION
 The data collected for the study consists of Primary data.
Soumen Pramanik BBA & MBA

6. Analysis (Working Experience Employees)
0
5
10
15
20
25
Experience Below 2 years
Experience 2-5 years
Experience Above 10 years
9
16
25
Interpretation
From the above table it is observed that, 18% of employees have the
working experience below 2 year, 32% Employees work experience above
10 years in this organization. Soumen Pramanik BBA & MBA

7. Satisfaction of employees in Training & Programmes
Interpretation
As per the data analysis, 38% employees are highly satisfied, 50% has
satisfied & 12% are not satisfied.
Soumen Pramanik BBA & MBA

8. Good
Bad
Average
35
6
9
0
70
12 18
0
Satisfaction on Employee in Work Environment
Interpretation
From the above table, it is observed that, 66% to employees have
good opinion about refreshment and recreation facilities and 10% are
not happy and 24% have average opinion.
Soumen Pramanik BBA & MBA

9. Observation of the study
 50 % employees are satisfied with the job.
 35% of the employees are good opinion in the organization.
Soumen Pramanik BBA & MBA

10. Conclusion
As a part of my project work, I got an opportunity to spend a period of
thirty days in ITC Munger Branch.
This project clearly shows that employees under company are more with
the job. The study helped in exposing the level of Employees contentment
with reference to the various factors provided in the organization. The
company should consider on the salary, relationship of employees and
supervisors, grievance handling and give more opportunity for the new
employees.
Soumen Pramanik BBA & MBA

11. Recommendation
Recommendation For Improving Organization
 Management should take proper care to maintain in employee so their
mental contentment can be improved.
 Management should be provided proper safety measures in the
company.
Soumen Pramanik BBA & MBA

12. References
 Books:-
1. Rajdeep Mukherjee Human Resource
Management
2. Narayana murthy Human Resource
Management
 Websites:-
 www.google.com
 www.slideshare.com
 www.wikipedia.com
Soumen Pramanik BBA & MBA

13. THANK YOU
Soumen Pramanik BBA & MBA