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IT User Documentation Matters
- 1. Leading organizations globally recognize IT user documentation matters.
- 2. It matters because out-of-date documentation effects the entire IT organisation. Effects include: • Relatively low user satisfaction scores. • Stubbornly high Service Desk Cost per Contact. • Too many average work hours per ticket. • Too few tickets being resolved with user-facing knowledge articles.
- 3. And, agile development is making these problems worse. Software applications are updated frequently, so screens inside change. This means: • Users need up-to-date documentation to know how-to use the software and be their most productive. • Organisations need an agile documentation tool to maintain documentation quickly and easily.
- 4. WalkThru is working with a range of organisations to help them solve some of these problems.
- 5. WalkThru is the ultra fast way to write & maintain accurate, standardized, usable documentation.
- 6. WalkThru can impact IT Key Metrics.* * Red mark-up denotes where we believe WalkThru can impact IT Key Metrics.
- 7. And, WalkThru can impact Service Desk KPIs.* * Red mark-up denotes where we believe WalkThru can impact Service Desk KPIs.
- 8. Comments from some of our customers “With WalkThru I can create help guides in 90% less time then it would normally take. I know of no other tool that allows you to publish to so many formats”. Rob Wilkins Leader Information Management Systems, NSW Education “WalkThru enables us to do a step-by-step of any process, from start to finish”. Scott Northey System Administrator, Betta Electrical “WalkThru makes the screen capture process a breeze. Instead of using multiple tools I can use one simple and easy tool to get the job done! It saves so much time! Lian Passmore Northpower ‘Writing user documentation with WalkThru literally takes 1/3 the time vs our old method of screenshot and mark-up’. Comment from leading airline Service Desk user
- 9. So why is documentation often out-of-date or incomplete? We believe it’s because it’s deprioritized.
- 10. And why do teams deprioritise it? We believe it’s because the authoring tools available make it too hard & it takes too long.
- 11. WalkThru makes documentation simple, fast & painless.
- 12. WalkThru combines the simplicity of a drawing tool, with automatic formatting & a layout system. Your team will love using WalkThru. And your documentation will actually get done.
- 13. Key Features • Write knowledge articles in a fraction of the time & export directly into the ServiceNow & Confluence knowledge bases. • Convert WalkThru files automatically into Word, PPT, HTML, elearning & Outlook Outlook formats. Single work effort, multiple outputs. • Document any how-to information including knowledge articles, user manuals, work instructions, training guides, SOPs, QRGs etc. • Easily and quickly maintain documents with smart updating tools. • Your team will be productive in minutes, no training required. • SaaS pricing.
- 14. Is maintaining user documentation & knowledge articles important for your team? Watch WalkThru in Action Get Started WalkThru is from Linrock Software Pty Ltd Level 13, 100 William St Sydney NSW 2000 Australia ABN 49 160 046 686 +61 2 9188 3999