Why using an INTRANET? How is the INTRANET designed? What technology is behind this INTRANET?

1. INTRANET TO SUPPORT
INTERNATIONAL CAMPUS
OPERATIONS
OVERVIEW

2. index
• Why using an INTRANET?
• How is the INTRANET designed?
• What technology is behind this INTRANET?

3. Why using an INTRANET?
• Support the current implementation of business process re-design and reorganization.
• Guide workers' tasks.
• Guarantee customer feedback flows to management.
• Allow remote supervision (from Washington headquarters per example).
• Increase quality through the fulfilment of pre-designed procedures.
• Reduce paper.
• Sharing information made easy; per example, integrated contact directory and full record profiles.
• Increase worker productivity and collaboration.
• Easier cost control through online access to expense reports.
• Revenue monitoring through online access to revenue reports.
• Provide management with an information powered dashboard to lead better decisions.
• Increase customer satisfaction through increased quality and a new channel to communicate.
• "Encapsulate" operation knowledge and business logic, this will make easier to clone organization
and knowhow to remote or new sites, if needed.

4. How is the INTRANET designed?
We have these type of actors:
• GUESTS
• VISITORS
• STAFF
• VEHICLES
For every actor we may conduct these tasks:
• CHECK-IN/OUT > When guests, visitors and
staff; book, start or end stay. And for vehicles
when they go in or out the camp.
• TOP-UP > When guests, visitors and staff
increase their bracelet account.
• TRACK/ACTIVITY > This is a flexible record to
keep logging of what we consider relevant
information; for example, we may decide to
use it to record all room maintenance, so we
know when a customer required a reparation
and when it is done... this will increase the
quality control of every operation.

5. How is the INTRANET designed? (continuation)
Also, we have two other types of records to make sets of people and vehicles:
• ORGANIZATIONS (include suppliers, customers, partners and gov’t)> For
example, to keep together (report) Staff from Bancroft, or to keep together
(report) Guests from Spanish Mission. Also Organization records will keep
all contact and relevant information related and linked.
• LOCATION > We can make different business units; right now we have
INTERNATIONAL CAMP and AIRPORT CAMP... we may increase the number
of locations to replicate the business model.

6. How is the INTRANET designed? (continuation)
For expense and revenue control we add two record types that relate to different
organizations:
• EXPENSE > To keep track of expenses, with the amount and scanned copy of the
document.
• REVENUE > To keep track of special revenues, like event billing, meeting room
billing, etc...
Note: Currently there is an accounting system, but Intranet management-oriented
Expense/Revenue dashboard will provide online information for better decision making to
management... usually accounting system fulfils other needs and it is not management-
oriented (it is tax reporting oriented). So adding Intranet reporting online access will provide a
great tool for management and supervision, leading to better expense/revenue control and
optimization.

7. What technology is behind this INTRANET?
• Web designed, user-friendly web design that allows us to easily navigate related information; per
example, from a Guest record you may access Organization record this Guest belongs to; or to
Location record for this Guest.
• Reports downloadable in Excel or PDF format; you may for example download expense reports at
Excel format to do further analysis, or you may download PDF report for one Guest Top-ups.
• Very low required training to start using the INTRANET, both for operation users (per example,
Reception Staff) and for supervisor (per example, management from IC and from Washington). The
key to success will not be training, will be motivating all the Staff about the advantages related to
using this tool to increase everyone's productivity and improve the quality both for customers and
for the internal organization (per example; expense/revenue optimization).
• No user licensing cost; so you can grow the number of users as required without additional cost.
• Custom code development to allow the required flexibility; International Campus is not a
"conventional" business, so we need an approach that allows us to adapt the INTRANET to IC
business, not IC business adapt to a predefined software or template.
• Database hosting provided by AWS (Amazon Web Service) data centre located in Ireland to
guarantee reliability and security. So only a web browser is needed for daily operations at
Mogadishu and supervision from Washington. No hardware investment at all, neither adding
complexity to local infrastructure... only a reliable internet connection is required.

8. CHECK IN-OUT
$ TOP-UPS
TRACKS
ACTIVITIES
LOCATION
GUEST
VISITOR
STAFF
VEHICLE
ORGANIZATIONS
CUSTOMERS
SUPPLIERS
GOVERNMENT
PARTNERS
EXPENSES
REVENUES
INTRANET
DIAGRAM

9. Thank you for your confidence.
Jacobo Sanchez Luna