Mr. Arpit Yadav is a senior data scientist and CTO who has over 12 years of experience in artificial intelligence and machine learning. He holds degrees in engineering and has filed 4 patents in AI. Yadav discusses the skills required in IT sectors, including technical skills like coding, networking, and databases, as well as soft skills like communication, problem solving, and flexibility. He also outlines 10 trending technologies and skills needed for customer service roles.