2. DX Solutions is proud
to be named in the
BRW Fast 100 for 2014
About DX Solutions
Who We Are
DX Solutions is a diversified consulting company
delivering professional services to Aviation,
Banking, Financial services, Entertainment,
Telecommunications and Government sectors.
We offer end-to-end services covering architecture,
design, program management, testing services,
implementation, operational support all
supplemented by our Cloud services division.
Established in 2001, the Australian owned and
operated DX Solutions has built a reputation for
innovation, insight and leadership in the fast-paced
ICT space.
Our client network spans the public and private
sectors, across telecommunications, financial
services and government, and our regional footprint
continues to grow.
In 2014, DX Solutions entered BRW’s Fast 100,
acknowledging the drive and commitment of our team
of over 100 employees and our three directors, whose
combined experience covers project management,
design and architecture, development, integration
and testing services.
Our focus, meanwhile, remains unwaveringly on
understanding the business challenges our clients
face, and enhancing their performance and capabilities
through innovation and insight.
A smarter business model means we can provide
flexibility and responsiveness in our pricing structures,
to complement rather than compromise business
outcomes. DX Solutions has the talent and experience
to understand your requirements, and the commitment
to consistently deliver impressively innovative results.
About Us
Established in 2001
Wholly Australian owned and operated
Head Office 5.02, 37 Pitt St Sydney NSW
Satellite offices in Melbourne, and Canberra
Over 100 Employees within Australia
Some of Our Customers
Integration. Testing. Delivery. dx.com.au
3. Core Services
Project Services
We pride ourselves on our flexibility,
and operate within the most commonly
used methodologies, to ensure we
can align in the most efficient way
with our clients and their businesses.
We have the expertise to understand
individual requirements and drive
projects to a successful conclusion.
Our highly skilled team can enter any
stage of the project lifecycle, whether
it be new projects or realigning ailing
projects, and bring immediate value
through effective:
– Agile Coaching
– Business Analysis
– Change Management
– Cost-benefit analysis
– Process Modelling
– Program Health Check
– Program Leadership
– Project Co-ordination
– Project Management
– Resource allocation and
Demand planning
– Top down, bottom up, business
case development and charters
Technical and Engineering Services
We specialise in the design, development,
testing, implementation and support of
End to End network delivery that lowers
the total cost of ownership. As such, we
provide a turnkey solution for clients
that consists of:
– Technology appraisals through
our architecture teams.
– Design and development of
feasibility planning and model
development through program
management services.
– Business analysis and process
redesign to accommodate WAN, LAN,
security and compliance changes.
– Specialised test domain experts
that develop automation frameworks,
verify performance and security
standards across systems and
devices within the network.
– Network and IT environment
management services
that ensure a smooth transition
management to service operations.
Integration and Assurance
We specialise in intelligent testing
solutions, by bringing together some
of the best technical and test minds in
the industry, to tailor solutions to every
testing need and maturity level. In doing
so, we develop and execute:
– Governance and independent audit
health checks to ensure the critical
path can be maintained.
– Proven integrated test practices
which help eliminate
cost and schedule impacts.
– Tool agnostic frameworks which
provide Test and Behaviour driven
development support, reducing
effort in the test phase, and
automate work instruction testing
that compress delivery outcomes.
– Data masking to protect financial
institutions from significant
compliance penalties.
– End to end functional and non-
functional delivery of services
spanning the V-Model.
Cloud Services
Our Cloud services division underpins
our traditional service lines with
Infrastructure as Service product
solutions that are flexible, highly secure,
and backed by service assurance SLAs:
– Specialised cloud for development
and testing; optimised for controlled
cost management of non-production
environments.
– Hardened production based hosting
for highly available, secure business
continuity that delivers required
Dev Ops performance.
– Traditional, hybrid, and private cloud
environments optimised for Compute
and IOPS to deliver for Data Lakes
and insights for both structured
and unstructured data.
– Lift & shift, Physical to Virtual, and
Virtual to Virtual machine migrations
that are industry compliant.
– Application based migrations
inclusive Office 365 and customised
transition management and the
realisation of business continuity
objectives that protect your business.
Integration. Testing. Delivery. dx.com.au
4. Our Approach
dx.com.au
Resourcing Model
DX Solutions specialise in finding exceptional and exclusive resources. We pride
ourselves on a professional approach and, through informed advice and process
management, we endeavour to make every aspect of finding an appropriately skilled
project member a smooth and positive experience.
Our business is structured with the flexibility to forecast change through predictive
analysis in the management of resources. We have in place workforce models that
address changing requirements and shifts in the underlying market, and readily adapt
to supply and demand pressures. We maintain our training standards in accordance
with PMP, Scrum, Agile, Prince II, Six Sigma, Lean, Kanban, CBAP, ITIL, ISTQB and
BABOK certification practices.
At DX Solutions, we focus on partnership building within our specialised skill sets
and rotate employees across competency domains to retain intellectual property.
This practice, along with our methodology, has won us preferred supplier agreements
with many of the major business centres, as well as major end-user organisations,
and also supported staff retention strategies.
We believe our success is a result of our customer-focused approach and providing the
most intelligent solution possible, whatever the requirements – be it robustness, speed
of delivery, or flexibility.
We don’t believe in a one-size-fits-all approach. We are wholly vendor agnostic, giving
us the flexibility to choose the best technologies to meet your specific requirements,
challenges and objectives. From full network builds to operational improvement
programs, we will evaluate options to enable us to shape the right solution for your
business and achieve the required business outcomes.
DX Solutions are with you every step of the way. We are able to provide a full team or just
the highly specialised resources you require to address any gap in capability or resources.
5. Current Projects
Digital
Our team are operating within a number of digital programs driving speed to market and
accelerating market facing systems to enhance brands. Our Agile teams are working on
comprehensive digital objectives for one of the largest global gaming organisations; integrating
3 brands into one and implementing location based advertising objectives for a new product.
The solution consists of highly complex, real-time algorithms for gaming odds with straight
through processing of settlements.
VoLTE
Our specialised engineers and testers are integrating the Ericsson Core Network solution
for one of the top 3 Australian Telecommunications companies. Voice Over Long Term Evolution
(VoLTE) will provide voice over the data network thus enabling the decommissioning of the
voice core and halving the related support requirements.
Contact Centre
By mixing a strong mix of technical expertise and governance our test team are integrating and
testing a Avaya Contact Centre solution with Salmat multimedia gateways and new call Avaya
routing core including all applications, whilst the migration from the original telecom provider
to a new one for over 2600 call centre staff. This includes functional and non-function across
High Availability, Disaster Recovery and building the automated Cyara test suite.
We are leveraging the collective skills within our service lines to deliver specialised contact centre
solutions by integrating and testing CTI and IVR technologies from Avaya, Cyara, Genesys, Verint and
Customer Relationship Management from Siebel, and voice biometrics solutions to deliver contact
centre operations within the Banking and telecommunications sectors across the country to more than
4,000 seats. This includes the automation of functional and non-functional testing; service assurance
for Highly Available solution that services the Australian market and provides continuity of service.
IT transformation
Our specialised telecommunications teams are providing the test management, governance
and integration for a Tier 1 organisational transformation including provisioning, billing, CRM
and Business Intelligence. The objectives of the 2 year transformation program delivers hard and
soft business benefits, streamlines the change process, and reduces both CAPEX and OPEX costs.
OSS transformation
Our technical test team are providing test governance, management and testing services
for a complete greenfield OSS capability as part of an overall IT transformation. The OSS
level will decommission the existing layer and implement more effective support options
and self-healing diagnostics.
VIP CRM Project
We are responsible for the overall project delivery of the technology and business processes for
a new VIP CRM solution. Using SaaS, mobile applications and workflow reengineering, we have
been able to integrate service providers and redesign and embed a fresh new set of in house
capabilities that puts our business, NSW and Australia on the world stage.
The VIP business arm is the primary form of income for our client aiming to treat their VIP clientele
to a world class array of entertainment services, this business project aims to attract, and retain
these key overseas clients.
Integration. Testing. Delivery. dx.com.au
6. Recently Completed Projects
Our collaborative
team is instrumental
in the outcome and
success of current
and past programs
of work.
Limit In December 2013 Perpetual acquired The Trust Company and
in early 2014 the Integration project began to merge them. Two
streams were introduced into the project portfolio, shared
technology and business systems.
We provided Project Management services to deliver the shared
technology stream. This stream was required to deliver a combined
network, email, video-conferencing, storage of data and physical
relocations. The current phase in progress is the migration of 1,000
seats from various email platforms (including Lotus Notes and MS
Exchange) to Office 365.
The Sportingbet (William Hill) acquisition of TomWaterhouse.com
created the need to integrate its people, processes and systems
into the Sportingbet business. This included the development of
a newly designed responsive website. We managed the entire
program and supplemented their project team with consultants
specialising in Transition Management, a Test Environment
Management and Test Analysis.
The Technology Demerger program comprised separating over
50 applications including an Oracle ERP system and the migration
of 2,800 seats from an internally hosted Microsoft Exchange to
Microsoft’s first cloud offering Business Productivity Online Service
(BPOS). This was later migrated to the latest version, being Office 365.
A key to successful delivery of this program was establishing
stakeholder relationships, enabling the core project team to
keep senior executives from both organisations informed of,
and pleased with, the outcomes.
Resulted in the team winning the 2012 AIPM IT Project of the Year
Award in the Victorian and Australian categories.
On behalf of
With Nokia Siemens Networks, we delivered the Federal
Government Network Emergency Warning System (NEWS)
solution for Vodafone and Optus.
Within our program, the networks and testing teams verified,
integrated and then managed the government trials for acceptance
of the network event and cube calculation system. The system
warns subscribers across all mobile networks in real-time about
potentially catastrophic events and is heavily used during the
bushfire season.
The Spinifex program enabled Vodafone subscribers to improve
their coverage from 79 to 96% throughout Australia by roaming
on the Optus network in non-coverage and rural areas. We
provided the project services for the program across requirements
definition, business analysis, design and architecture, systems
integration, project management, testing services and post
implementation support and activities. Additionally, we provided
drive testing, customer experience and boundary testing for
handover between the two carrier networks.
Integration. Testing. Delivery. dx.com.au
7. Recently Completed Projects
We are responsible for quality assurance on all Toyota Finance
Australia’s (TFA) major programs, as well as a large percentage
of business-as-usual work, including end to end test management,
integration services, and governance across the projects for
Fleet Management, Finance, Call Centre, automated IVR and
Customer retail lending systems that support ongoing demand
for vehicle financing.
The most recent example of our success was TFA’s Collections
implementation. This project involved implementing a completely
new debt collection, credit reporting, defaulting and BI capacity
to the finance, risk and compliance division of TFA which interfaced
with existing systems, some being 15 years old.
Our key successes were:
– Over 600 defects identified and resolved.
– Accolades from all customer stakeholders for our agility,
testing expertise and professionalism and recognition from
CEO and CIO for outstanding partner performance.
In 2012, Salmat completed the $375m sale of the BPO division to
Fuji Xerox. As a result, approximately 1,200 staff and a number of
physical assets inclusive of three Data Centres. The transition of
staff and structural separation of the business was time sensitive.
The challenge was to manage the overall risk profile establishing
new Data Centre facilities in Melbourne and Sydney in order to
transition more than 80 enterprise and revenue generating systems
without jeopardising revenues and compliance obligations.
DX Solutions developed a risk-based strategy that categorised
systems and then prioritised effort. The approach was based the
following migration methods:
– Virtual Server to Virtual Server (V2V)
– Existing Application Physical to Virtual Server (Physical to Virtual
(P2V) followed by a Virtual to Virtual (V2V) migration process)
– Existing application server to a new server build (Rebuild/
re-Platform); and
– Lift & shift.
In December 2013 we worked with Vodafone on the LTE 4G mobile
program. We provided outcomes for engineering, integration,
test and vendor management for the Core Evolution Program.
This program replaced the Nokia Siemens Core Network with
the new CISCO Core Network for legacy voice and core network
services. Additionally, we consolidated the network through
cloud-based delivery of 2G/3G/4G mobile, Wi-Fi and fixed services.
Integration. Testing. Delivery. dx.com.au
8. For More Information
Mark Greenwood – Director
E Mark.Greenwood@dx.com.au
M 0415 570 070
Peter Yialas – Director
E Peter.Yialas@dx.com.au
M 0418 607 507
Integration. Testing. Delivery. dx.com.au
