The World Bank has undertaken numerous e-governance projects globally and in India to support digital transformation of public services. These projects span sectors like water, health, infrastructure, rural development, environment and aim to develop integrated digital systems for services. The document analyzes some key lessons from these projects including the need for a holistic approach, developing human resource and organizational capabilities, sustainability focus, and addressing challenges in project management and implementation. It emphasizes the importance of developing policies, standards, technical frameworks and partnerships to fully realize the benefits of e-governance.

1. e- Governance
Projects :
By :
Diwakar Bhati (13/1165)
&
Varun Singh Bhati (13/1065)
The World Bank

2. e- Governance :
World Bank’s Role

3. Shashank Ojha - The World Bank 3
E- Governance - Bank Projects
World Bank – Global Experience
• Ukraine – Govt MIS/ Document Mgt. Systems
• Jordan – Public Sector Reforms
• Thailand – Institutional Leadership for e- Government
Project
• Ghana - National Clearing House
• Mexico – E- Business Systems
• Bangladesh – Public Sector Modernization Project
• Tanzania - ICT for District Governance
• Kenya - Busting Corruption Using Internet
• S. Africa - Government Portal
• Uganda - Parliament Portal
• Cuba - InfoMed Health System
• Peru - Information System for Rural Development
• Uganda - Elections Uganda
• Sri Lanka - E- Sri Lanka
• Ecuador – Public sector Financial Management Project

4. Shashank Ojha - The World Bank 4
E- Governance in India- Bank Projects
Water Sector Projects
• UP- WSRP
• Rajastan -WSRP
• MP - WSRP
• Maharastra- WSRP

5. Shashank Ojha - The World Bank 5
E- Governance in India- Bank Projects
Health Sector Projects
• IDSP
• Malaria Control
• AIDS
• State Health
Systems Projects

6. Shashank Ojha - The World Bank 6
E- Governance in India- Bank Projects
Infrastructure Projects
• Power Sector Projects
• TN Urban Devp. Project
• NHAI
• Gujarat Earthquake
• Assam Roads
• Delhi Jal Board

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E- Governance in India- Bank Projects
Rural Devp. Projects
• Sodic Lands Project
• National Agriculture
Technology Project
• UP Forestry
• ICT in Rural Districts
of Pune

8. Shashank Ojha - The World Bank 8
E- Governance in India- Bank Projects
Environment Sector
Projects
• Pollution Control
Boards
• Environment Mgt.
Capacity Project

9. Shashank Ojha - The World Bank 9
E- Governance in India- Bank Projects
• Land Records
• Registration
• Treasuries
• Transport
• Police
• Municipalities
• Gram Panchayats
• Commercial / Sales Tax
• Agriculture
• Courts etc.
STATEWIDE ROLLOUT
•DGFT
•Customs
•Central Excise
•Postal Department
•Passports
•DCA
•Direct Taxes
E D IE D I
Integrated citizen servicesIntegrated citizen services
Payment GatewayPayment Gateway
e-Bize-Biz
e-Procuremente-Procurement
NATIONWIDE ROLLOUT
India – National E- Governance Action Plan

10. e- Governance Projects
Critical AnalysisCritical Analysis

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E- Governance
Critical Analysis
• High Risk – High Returns projects !
• Limited Human Resources in e-Governance
• Project Management -Difficulties abound
– Delayed, limited functionality, budget over-runs
• Financial Sustainabilty - Rarely achieved ?
• Grassroots consultation
– Top down approach rarely works !
• IT Policy & Law

12. Shashank Ojha - The World Bank 12
E- Governance
Critical Analysis
• Standardization / Policy Framework
– Standalone efforts, Islands !
• Sector level Solutions !
• Local language / Locally relevant content
– English content, illiteracy, target audience ?
• Reinventing the Wheel !
– Duplicate efforts - wasted cost, time and funds
• Wiring India – last mile solutions
– Need for low cost connectivity ?

13. e- Governance
Lessons LearnedLessons Learned

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E- Governance - Lessons
1. Need for a Holistic Approach
Judiciary
Elected Representatives
ServicedeliveryarmsCustomer
Citizen
Representative forums
Business
Administration
Publicutilities
Edu.+Health+Welfare
Treasury,Finance+Rev.s
• Need for a Holistic Approach –
the ‘ Big Picture ’.
• Support at the ‘Highest levels ’.
•Need for Policies, Standards &
Legal Framework for e-
Government
• Partnerships – Private sector,
Academics & NGOs.
• ‘Inclusive Approach’ - Social ,
Gender, Language etc

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E- Governance - Lessons
Tamilnadu UDP II
ULBs By Project Own Total WithinOffice WithinULB Bank Total
Municipalities 102 718 374 1092 85 14 7 106
Corporation 5 202 116 318 25 34 34 93
TownPanchayats 611 655 0 655 0 0 0 0
Aggregate 718 1575 490 2065 110 48 41 199
Systems Collection Facilities
Coimbatore

16. Shashank Ojha - The World Bank 16
E- Governance - Lessons
Holistic Approach – Tamilnadu UDP II
Services
1. Birth and Death registration
2. Building Plan Registration/ Approval
3. Dangerous and Offensive & PFA
Financial Management
1. Financial Accounting System
2. Inventory Control
3. Movable Property
4. Vehicle Inventory
5. Immovable Property
Revenue Management
1. Non-Tax
2. Professional Tax
3. Water Charges
4. Property Tax
Others
1. Census
2. Personal Management System
3. Electoral rolls
4. Family Enumeration
5. Solid Waste management
6. Hospital Information

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E- Governance - Lessons
Tamilnadu UDP II
Demand from staff and citizens - ULB’s on their
own have invested in procurement of systems
(1575 systems from the project, additional 490 by
ULBs)
A 10-15% improvement in collections have been
recorded as against manual systems. [Roughly an
increase in revenue of about US $ 7-87-8 million.
An issue especially in terms of closure of
subsidiary revenue registers has been of collection
greater than demand… about 10 % of errors in
demand registers to be rectified ] ,
Birth and death certificates issued in 15 minutes…
The impact, closure of cash book by 5.30-6 PM as
against 8 PM before automation.

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E- Governance - Lessons
2. Need to Develop HR Capability
• Need for a CIOs in every
Government department
• Need for more aware
Bureaucracy & Political
Leadership
• Continued Training
• Change Management
Department
Head
Officers & Staff
CIO

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E- Governance - Lessons
3. Need to Develop Organizations
• Need to develop
‘appropriate organizational
structures’ in states and
centre
• Building Ownership and
‘Buy-in’ at all levels
• Need to accept Change
and Flexibility – to address
changing requirements
National
State
District
Block
Village

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E- Governance - Lessons
4. Need to Develop Support Framework
• Policies, Standards &
Technical Framework for
e- Government
•Coordinated approach –
Communication
Infrastructure, Data
Centres, Security Systems,
R&D support etc.

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E- Governance - Lessons
5. Focus on Sustainability
• Coordinated long term view – ‘ Focus on Outcomes’
• Develop innovative Financial & Business Models - PPP
• Monitoring & Evaluation - for Target Outcomes !
Target Outcomes =
Cost Savings + Revenues + Efficiencies
Project Cost + Operations Cost + Risks

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E- Governance - Lessons
Project Management
Project Management - Challenges
OBJECTIVESOBJECTIVES
FIN. MGT
PHY. PROGRESS
FUNDS FLOWRISK MGTCNTRY RISK
DISBURSEMENT
M & E
SAFEGUARDS
STAFFING
PROCUREMENT
LEGAL
6. Focus on Project Management

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E- Governance - Lessons
7. Need for a ‘Big Push’
Baseline Performance
Performance
Improved Efficiency (30% of benefits)
Improved Effectiveness (70% of benefits)
Transformation
Stage IIStage I Stage III
TIMELINE Development Go Live Second Wave
Project
Costs
Performance

24. e- Governance :
Lessons Learned
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