Watch our webinar recap to learn what are the key considerations to navigate the Latin America region successfully and grasp the full value of nearshoring for your IT organization in 2023 and beyond.
In this video, Eric Liebross, Cortney Dominguez and Ana Maria Romero explain what makes Costa Rica the premiere nearshore destination for US-based companies and how you can leverage its competitive advantages as an outsourcing destination.
Managing an Asia-based offshore model can be a very challenging and daunting endeavor, even for the largest and more seasoned U.S-based companies. Long distances, language barriers and time zone differences are just some of the issues executives face when dealing with traditional off-shore outsourcing operations. As more and more companies realize this, Latin America has emerged as a preferred Shared Services & Outsourcing destination, with Costa Rica being one of the major players.
What was covered:
- Relevance of outsourcing and nearshoring for US based companies.
- Nearshoring to Latin America: Specific advantages of nearshore outsourcing over traditional offshore outsourcing models.
- Costa Rica as the premier nearshore outsourcing destination in Latin America.
- Savings you can expect when nearshoring to Costa Rica.
- About auxis’ outsourcing center in Costa Rica.
Speakers:
- Eric Liebross
- Cortney Dominguez
- Ana María Romero Montoya
Example Of Business Operations Analysis Powerpoint Presentation SlidesSlideTeam
Get this attention-grabbing Example Of Business Operations Analysis PowerPoint Presentation Slides to increase the value of your enterprise. This business process analysis PPT slide deck consists of a varied range of templates like market size globally, infrastructure services, key funding areas, technology trends in infrastructure, drivers for sustainable infrastructure management. Describe the asset management process by utilizing business operation management PPT templates. You can also discuss your business goals and expectations with the help of this slide deck. These slides also help in analyzing the current financial situation of the firm. Discuss the implementation of the new financial plan by using our engaging PPT infographics. Depict the stages of asset management lifecycle like procurement, retirement, and disposal, deploy and discover. Take the assistance of this business operations example PPT slide deck to discuss deterioration modeling. You can further explain types of models like asset deterioration modeling, risk assessment, and deterioration modeling. Provide information on value-driven decision-making methodology, asset management decision journey, performance, and cost function. Plan your operations efficiently by downloading these strategic planning process PPT visuals. https://bit.ly/3wACUEv
SFIA has been successfully used in many organisations worldwide and, as such, the benefits of using SFIA are now well established.
However; achieving these benefits is not always straightforward. Potential problems arise both before and after the initial implementation.
Pre-implementation there will be issues such as how to introduce SFIA, stakeholder engagement, allaying concerns, defining scope, prioritisation and gaining momentum. Post-implementation – there is a significant risk of the intended benefits decaying if the initial implementation activity does not translate into embedded processes and new behaviours.
The session will identify key issues faced by organisations implementing SFIA and, with the benefit of lessons learned from other organisations, will help you avoid these pitfalls . It will cover
• Good practice in the use of SFIA; encompassing key SFIA related processes such as assessing competence, building L&D and career development programmes.
• managing organisational change and supporting individuals through significant changes in people management processes
Introduction to DCAM, the Data Management Capability Assessment Model - Editi...Element22
DCAM stands for Data management Capability Assessment Model. DCAM is a model to assess data management capabilities within the financial industry. It was created by the EDM Council in collaboration with over 100 financial institutions. This presentation provides an overview of DCAM and how financial institutions leverage DCAM to improve or establish their data management programs and meet regulatory requirements such as BCBS 239. Also the benefits of DCAM are described as part of this presentation.
Pioneering One Africa: The Companies Blazing a Trail Across the ContinentBoston Consulting Group
Despite multiple barriers, economic integration in Africa is not only taking place, but also gathering speed. The primary drivers of this process are African businesses.
In this video, Eric Liebross, Cortney Dominguez and Ana Maria Romero explain what makes Costa Rica the premiere nearshore destination for US-based companies and how you can leverage its competitive advantages as an outsourcing destination.
Managing an Asia-based offshore model can be a very challenging and daunting endeavor, even for the largest and more seasoned U.S-based companies. Long distances, language barriers and time zone differences are just some of the issues executives face when dealing with traditional off-shore outsourcing operations. As more and more companies realize this, Latin America has emerged as a preferred Shared Services & Outsourcing destination, with Costa Rica being one of the major players.
What was covered:
- Relevance of outsourcing and nearshoring for US based companies.
- Nearshoring to Latin America: Specific advantages of nearshore outsourcing over traditional offshore outsourcing models.
- Costa Rica as the premier nearshore outsourcing destination in Latin America.
- Savings you can expect when nearshoring to Costa Rica.
- About auxis’ outsourcing center in Costa Rica.
Speakers:
- Eric Liebross
- Cortney Dominguez
- Ana María Romero Montoya
Example Of Business Operations Analysis Powerpoint Presentation SlidesSlideTeam
Get this attention-grabbing Example Of Business Operations Analysis PowerPoint Presentation Slides to increase the value of your enterprise. This business process analysis PPT slide deck consists of a varied range of templates like market size globally, infrastructure services, key funding areas, technology trends in infrastructure, drivers for sustainable infrastructure management. Describe the asset management process by utilizing business operation management PPT templates. You can also discuss your business goals and expectations with the help of this slide deck. These slides also help in analyzing the current financial situation of the firm. Discuss the implementation of the new financial plan by using our engaging PPT infographics. Depict the stages of asset management lifecycle like procurement, retirement, and disposal, deploy and discover. Take the assistance of this business operations example PPT slide deck to discuss deterioration modeling. You can further explain types of models like asset deterioration modeling, risk assessment, and deterioration modeling. Provide information on value-driven decision-making methodology, asset management decision journey, performance, and cost function. Plan your operations efficiently by downloading these strategic planning process PPT visuals. https://bit.ly/3wACUEv
SFIA has been successfully used in many organisations worldwide and, as such, the benefits of using SFIA are now well established.
However; achieving these benefits is not always straightforward. Potential problems arise both before and after the initial implementation.
Pre-implementation there will be issues such as how to introduce SFIA, stakeholder engagement, allaying concerns, defining scope, prioritisation and gaining momentum. Post-implementation – there is a significant risk of the intended benefits decaying if the initial implementation activity does not translate into embedded processes and new behaviours.
The session will identify key issues faced by organisations implementing SFIA and, with the benefit of lessons learned from other organisations, will help you avoid these pitfalls . It will cover
• Good practice in the use of SFIA; encompassing key SFIA related processes such as assessing competence, building L&D and career development programmes.
• managing organisational change and supporting individuals through significant changes in people management processes
Introduction to DCAM, the Data Management Capability Assessment Model - Editi...Element22
DCAM stands for Data management Capability Assessment Model. DCAM is a model to assess data management capabilities within the financial industry. It was created by the EDM Council in collaboration with over 100 financial institutions. This presentation provides an overview of DCAM and how financial institutions leverage DCAM to improve or establish their data management programs and meet regulatory requirements such as BCBS 239. Also the benefits of DCAM are described as part of this presentation.
Pioneering One Africa: The Companies Blazing a Trail Across the ContinentBoston Consulting Group
Despite multiple barriers, economic integration in Africa is not only taking place, but also gathering speed. The primary drivers of this process are African businesses.
Presentation on "The National Capital Workforce and the Economic Graph" by Jonathan Lister
VP Americas, Sales Solutions, LinkedIn at the Ottawa Education and the Economy Summit with other speakers including the Governor General of Canada and Mayor of Ottawa.
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Presentation delivered by Jiachen Lee and Alastair Townsend of UW's Masters of Science in Real Estate program to the ULI's Industrial and Office Park Product Council at the 2017 Spring Meeting in Seattle.
Hiring in-house engineers. Yep, it’s still as expensive as ever - especially in the US.
Did you know the average salary of an entry level software engineer in the USA is $72, 790?
BLS & Co. helps some of the world’s largest corporations identify the best locations, negotiate incentives, secure development approvals and optimize energy strategies.
BLS & Co. Managing Director, Andy Shapiro heads the firm's location advisory practice from its San Francisco Bay Area office, helping clients translate their business objectives and strategic vision into rational, balanced location decisions.
Check out this presentation that Andy Shapiro recently gave to CoreNet Global on location decision trends.
Public data is an underutilized resource developers and entrepreneurs should be able to use to build apps and businesses. But not all government agencies see the value in making their data publicly available. Go Code Colorado challenges developers to create apps that solve business problems and create new businesses in the process. Join us to hear how Go Code is creating a community that values open data, from state agencies that are making their data public, to developers that are creating innovative solutions to make Colorado a better place to do business.
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Leveraging brand and an omnichannel platform to face the fintech challenge on...Banco Santander
Compilation of presentations made by Sicredi CMO Daniel Ferretti on WOCCU (World Council of Credit Unions) events in Denver, Washington and Colombia in 2015, regarding the importance of branding and omnichannel strategy to face the fintech revolution on retail banking
Watch the recording of this session and learn why nearshore outsourcing is the next big thing and why a lot of companies are looking into Costa Rica in particular.
Presentation on "The National Capital Workforce and the Economic Graph" by Jonathan Lister
VP Americas, Sales Solutions, LinkedIn at the Ottawa Education and the Economy Summit with other speakers including the Governor General of Canada and Mayor of Ottawa.
John Bosco Arends- Emerging Threats Against Public Sectoritnewsafrica
John Bosco Arends, Chairperson of the Chartered CIO Council and Group Head Information, Networks and Technology Operations, delivered a presentation on Emerging Threats Against the Public Sector, at Public Sector Cybersecurity Summit 2023 on the 3rd of October 2023. #PublicSec2023 #Conference #Cybersecurity #PublicSector
Presentation delivered by Jiachen Lee and Alastair Townsend of UW's Masters of Science in Real Estate program to the ULI's Industrial and Office Park Product Council at the 2017 Spring Meeting in Seattle.
Hiring in-house engineers. Yep, it’s still as expensive as ever - especially in the US.
Did you know the average salary of an entry level software engineer in the USA is $72, 790?
BLS & Co. helps some of the world’s largest corporations identify the best locations, negotiate incentives, secure development approvals and optimize energy strategies.
BLS & Co. Managing Director, Andy Shapiro heads the firm's location advisory practice from its San Francisco Bay Area office, helping clients translate their business objectives and strategic vision into rational, balanced location decisions.
Check out this presentation that Andy Shapiro recently gave to CoreNet Global on location decision trends.
Public data is an underutilized resource developers and entrepreneurs should be able to use to build apps and businesses. But not all government agencies see the value in making their data publicly available. Go Code Colorado challenges developers to create apps that solve business problems and create new businesses in the process. Join us to hear how Go Code is creating a community that values open data, from state agencies that are making their data public, to developers that are creating innovative solutions to make Colorado a better place to do business.
The Digital Economy in Metro Atlanta: What Is it? (Hint: It's Important)ARCResearch
Simply put, the digital economy consists of the business conducted through computers and computer networks. This type of economic activity will play a large role in the future economy, as it is a key to enhanced productivity across most industries. Metro Atlanta is well-positioned for this future.
Leveraging brand and an omnichannel platform to face the fintech challenge on...Banco Santander
Compilation of presentations made by Sicredi CMO Daniel Ferretti on WOCCU (World Council of Credit Unions) events in Denver, Washington and Colombia in 2015, regarding the importance of branding and omnichannel strategy to face the fintech revolution on retail banking
Watch the recording of this session and learn why nearshore outsourcing is the next big thing and why a lot of companies are looking into Costa Rica in particular.
Similar to IT Nearshore Talent & Cost Benefits Webinar 3.29.2023.pptx (20)
Running a high-performance Service Desk requires IT organizations to develop multiple capabilities around Knowledge Management, Training, Quality, Reporting & Innovation that they typically lack the scale, focus, or money to build and maintain on their own.
A lot of CIOs that are looking to outsource their help desk initially target the very obvious pain points that outsourcing can solve for them, including the rising IT labor costs and talent shortages in the US. But what about quality and continuous improvement?
Join our panel of experts on April 27th to learn the key hidden benefits of help desk outsourcing and how organizations are leveraging Auxis’ Help Desk Center of Excellence (“COE”) to get the required supporting functions that they cannot afford to ensure steady and reliable levels of service.
The Auxis Family is rapidly growing and we have over 200 open positions between Costa Rica, Colombia, United States and more!
Watching this recap, you will have the opportunity to gain insight into our different departments and career opportunities, and learn more about our core values and what you can expect from Auxis’ unique culture.
With 90% of large organizations already adopting RPA in 2022, chances are you are expanding your UiPath program and not leveraging the advantages of test automation yet.
Traditional manual software testing is a tedious endeavor. It requires multiple tools and an extensive set of activities that force humans to scour application screens, attempt various usage and input combinations, compare results to expected outcomes, and record observations.
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As the level of RPA adoption increases across organizations of all sizes, more and more Automation teams are struggling to keep up with the timely delivery of new robots in the pipeline while also providing effective support and maintenance to existing automation.
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Autopilot per Studio
Autopilot per Apps
Clipboard AI
GenAI applicata alla Document Understanding
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Stefano Negro, UiPath MVPx3, RPA Tech Lead @ BSP Consultant
Flavio Martinelli, UiPath MVP 2023, Technical Account Manager @UiPath
Andrei Tasca, RPA Solutions Team Lead @NTT Data
Key Trends Shaping the Future of Infrastructure.pdfCheryl Hung
Keynote at DIGIT West Expo, Glasgow on 29 May 2024.
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Essentials of Automations: Optimizing FME Workflows with ParametersSafe Software
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4. Demo
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Orchestrator execution result
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PowSyBl is an open source project hosted by LF Energy, which offers a comprehensive set of features for electrical grid modelling and simulation. Among other advanced features, PowSyBl provides:
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- Visualization tools to display your network;
- Grid simulation tools, such as power flows, security analyses (with or without remedial actions) and sensitivity analyses;
The framework is mostly written in Java, with a Python binding so that Python developers can access PowSyBl functionalities as well.
What you will learn during the webinar:
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https://arxiv.org/abs/2306.08302
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IT Nearshore Talent & Cost Benefits Webinar 3.29.2023.pptx
1. Wednesday, March 29th @12:00pm ET
The Talent and Cost Benefits of Nearshoring
for your IT Organization: Keys to Success
WEBINAR
Trade Representative
For Texas
Procolombia
Co-Founder & Sr.
Managing Director, Tech
Services
Auxis
Managing Director
Infrastructure Technology
Auxis
Services Sector
Manager
CINDE
Alejandro Londoño
Ana Romero
Jose Alvarez
Alvaro Prieto
2. Today’s discussion will focus on:
• What’s driving the interest in nearshore
• Key LATAM countries to consider for supporting North America
• An Overview of the IT Services Sector in Costa Rica and Colombia
• The Business Case for Nearshoring
• Build vs Buy – how to pick the right model for your organization
• Success stories from companies currently nearshoring
• Lessons learned for a successful implementation
• Q&A – we want to hear from you!
3. 3
80% of companies expect their investments in IT outsourcing
services to stay the same or increase in 2023
-Everest Group
Multiple market conditions are driving the growth of IT
outsourcing and nearshoring…
The #1 priority for CIOs in 2023 is to adjust IT operations to
manage for inflation
- Info-Tech Research Group’s CIO Priorities 2023 Report
IDC predicts the global shortage of developers to increase from 1.4
million in 2021 to 4.0 million in 2025
- IDC
4 in 5 hiring managers think they will not meet their annual
tech hiring goals. More than 25% of companies spend nine or
more weeks filling in-demand software engineering, data
analytics, data science, and UX design positions.
Companies are spending an average of just under $30,000 to fill
in-demand tech positions, the report found.
-The State of Talent Acquisition 2023
Four out of five CEOs are increasing digital technology investments
to counter current economic pressures, including inflation, scarce
talent and supply constraints.
-Gartner CIO Agenda 2023
Nearshore countries like Costa Rica experienced the highest
historical FDI investment in 2022, with the knowledge-intensive
services sector representing $7B of exports.
-CINDE
A recent McKinsey study found a direct correlation between
productivity and location model/closer time zones.
-McKinsey – The True Drivers of Digital Delivery Performance
4. Total
Population
of 670M+
8.4% of total world
population
33 countries and
15 dependencies
Median age is
31 Years
Latin America represents 17% of
the Top 60 Global Services
Locations according to Kearney’s
latest index.
And 16% of the Top 50
Digital Nations according to
Tholon’s latest index.
Top Countries by Population
# Country
Population in
millions
2 Brazil 214.3
2 Mexico 126.7
3 Colombia 51.5
4 Argentina 45.8
5 Peru 33.7
6 Venezuela 28.2
7 Chile 19.5
8 Guatemala 17.1
9 Ecuador 17.8
10 Bolivia 12.1
# Country
Population in
millions
11 Haiti 11.5
12 Cuba 11.3
13 Dominican Republic 11.1
14 Honduras 10.3
15 Paraguay 6.7
16 Nicaragua 6.8
17 El Salvador 6.3
18 Costa Rica 5.2
19 Panama 4.3
20 Uruguay 3.4
Brazil, Mexico, Colombia,
Chile, Argentina, Costa Rica,
Uruguay, Panama, Trinidad &
Tobago, Peru
Brazil, Mexico, Colombia,
Chile, Argentina, Costa
Rica, Uruguay, Chile,
Nicaragua
Most countries in MT & CT time
zone for most of the year.
The Nearshore Market in Perspective…
5. The True Nearshore Destinations for North America
• Greater Collaboration
• Geographic Proximity
• Time Zone
• Large & Strong Workforce
• Cultural Affinity
• Language Skills
• Lower Cost
• Lower Turnover than Asia
• Strong Infrastructure
The advantages of Nearshore
have never been clearer...
Based on geographic proximity to the US and maturity of the services
sector, the main nearshore destinations for IT services are Mexico,
Colombia, Costa Rica, and Guatemala.
Other countries such as Honduras, El Salvador, Panama, Trinidad &
Tobago and Dominican Republic may also be close to the US but are
typically Tier 2/3 countries for reasons such as Safety, Political Stability,
Services Maturity or Lack of Scale.
Mexico Colombia Guatemala
IT &
Engineering
Professionals
Speak English
English %
860K 510K 100K 56K
240K 94K 37K 10K
28% 18% 37% 18%
Costa Rica
6. Average Flight Times from US to Key LATAM Countries
Miami New York Boston Philadelphia Los Angeles San Diego San Jose San Francisco Houston Dallas Phoenix Chicago Columbus Denver
Mexico City Yes Yes 1 stop 1 stop Yes 1 stop Yes Yes Yes Yes Yes Yes 1 stop Yes
San Jose, Costa Rica Yes Yes Yes Yes Yes Yes 1 stop 1 stop Yes Yes 1 stop 1 stop 1 stop Yes
Guatemala City Yes Yes 1 stop 1 stop Yes 1 stop 1 stop 1 stop 1 stop Yes 1 stop 1 stop 1 stop 1 stop
Panama Yes Yes Yes 1 stop Yes 1 stop Yes Yes Yes 1 stop 1 stop Yes 1 stop Yes
Bogota, Colombia Yes Yes Yes 1 stop Yes 1 stop 1 stop 1 stop Yes Yes 1 stop 1 stop 1 stop 1 stop
Lima, Peru Yes Yes 1 stop 1 stop Yes 1 stop 1 stop 1 stop Yes 1 stop 1 stop 1 stop 1 stop 1 stop
Santiago, Chile Yes Yes 1 stop 1 stop Yes 1 stop 1 stop 1 stop Yes Yes 1 stop 1 stop 1 stop 1 stop
Buenos Aires Yes Yes 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop 1 stop
Montevideo, Ur. 1 stop 1 stop 1 stop 2 stop 1 stop 2 stop 2 stop 2 stop 1 stop 1 stop 2 stop 1 stop 2 stop 1 stop
Miami New York Boston Philadelphia Los Angeles San Diego San Jose San Francisco Houston Dallas Phoenix Chicago Columbus Denver Average
Mexico City 3:16 5:30 7:25 6:40 3:53 6:10 4:20 4:20 2:18 2:44 3:19 4:05 6:37 3:40 4:35
San Jose, Costa Rica 2:56 5:22 6:46 7:08 5:40 1:32 7:55 7:55 3:30 4:09 7:39 6:53 7:36 5:15 5:44
Guatemala City 2:43 5:10 6:59 6:43 4:50 7:17 7:30 7:30 5:25 3:19 6:59 6:36 6:26 6:25 5:59
Panama 2:59 5:15 5:47 7:10 6:24 8:37 7:04 7:04 4:13 6:29 7:46 5:35 7:16 5:48 6:14
Bogota, Colombia 3:31 5:28 6:25 7:38 7:00 9:55 9:35 9:35 4:55 5:19 10:27 8:05 7:11 8:11 7:22
Lima, Peru 5:40 7:55 10:15 9:32 8:20 10:27 11:09 11:09 6:30 8:38 10:26 9:26 10:26 10:08 9:17
Santiago, Chile 8:09 10:25 13:55 12:48 10:40 13:35 14:24 13:55 9:15 9:27 15:09 12:00 12:34 12:35 12:03
Buenos Aires 8:51 11:00 14:00 13:25 14:46 14:10 14:59 14:45 12:27 12:08 15:21 12:50 13:17 13:15 13:13
Montevideo, Ur. 11:31 13:15 13:57 19:40 19:21 18:32 19:07 18:42 12:34 14:50 18:10 13:10 18:30 18:28 16:24
Direct Flights?
Flight Duration
8. Polling Question #1
What would be your main driver(s) for doing
nearshoring or expanding your nearshore footprint?
Select all that apply
Increase internal bandwidth for other activities
Improve service quality or expand current capabilities
Other
Expand access to qualified talent
Cost reduction
78%
78%
44%
56%
0%
10. Costa Rica: The Most Matured Services Destination in the
Region
84%
66%
36%
32%
23%
16% 16%
North
America
LATAM Local EUR APAC Middle
East
Africa
Strong Focus Supporting North America
22%
2%
11%
12%
15%
25%
28%
34%
53%
56%
62%
Other
Architecture services
Engineering services
Marketing and content…
QA and compliance
BI and other business…
Procurement
HR services
Contact center
IT support and development
Finance and accounting
9%
9%
11%
12%
12%
13%
16%
17%
20%
28%
33%
36%
49%
68%
Animation
Information Security
Web Developement
Design
User Experience
Project Management
IT Architecture & Engineering
Quality Assurance
Cloud
Data & Analytics
Marketing
IT Consulting
IT Support Services
Software Development
CORPORATE SERVICES COMPANIES DIGITAL TECHNOLOGIES COMPANIES
5.2M Population
2.3M Labor Force
% of Centers Delivering a Given
Function
11. Costa Rica: “From Back Office To Back Bone”
Over 209 companies
providing services from
Costa Rica
88 in Digital Technologies
86 in Shared Services & Back
Office
33 in BPO & Contact Center
Employing
100K+
Professionals
12. Costa Rica: A Digital Tech Hub that Keeps Expanding
IT Support Hub Software Development Hub Cloud Computing Cybersecurity Data, Apps & PMO
A PROVEN BUSINESS PARTNER FOR 350+ MULTINATIONAL CORPORATIONS
Multilingual skills English | Spanish | Portuguese |
French | German | More
13. 13
Colombia: The 3rd Largest Software Market in
LATAM
- Full Stack Software Development
- Mobile App Development
- Enterprise Web Applications
- Backend & API Development
- UX/UI Design & Development
- Quality Assurance
- Data Analytics
- Service Desk & IT Technical
Support
- Cybersecurity
- Cloud & Infrastructure
Management
- Intelligent Automation/RPA
- SaaS (Fintech, Healthtech,
Retailtech)
Graduates in Engineering, Computer
Science and Related Areas (in
thousands)
13
15
17 16 18 19
22 22 22
24
21
26
2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021
The number of graduates in software
& IT areas has doubled since 2010
Software market sales in
Colombia in million USD
$ 672.11
$ 740.50
$ 934.61 $ 967.42
$ 1,021.92
$ 1,138.07
$ 1,288.00
2017 2018 2019 2020 2021 2022 2023
Colombia is the third largest
software market in the region. 33%
of IT services are exported to the
US.
IT Talent & Initiatives
Across Multiple Areas:
15 cities with over
500K habitants,
including Bogota,
Medellin,
Barranquilla, Cali,
Bucaramanga, and
others.
51.5M Population
32.3M Labor Force
The Colombian government is
committed to the sector’s
development and initiatives.
13 of the top 100 Latin
American universities are
in Colombia
#8 #9 #13
14. Success Stories in Colombia
Companies are taking advantage of the talent in the country by
establishing their own operation as well as partnering with local
outsourcing providers.
600+ IT Services Providers
Leading Companies with
Operations in Colombia
15. Polling Question #2
Mexico
Others
Still Unsure / Did not have much background
Colombia
75%
50%
50%
0%
0%
What countries have you mainly
considered for nearshoring? Select all
that apply
Costa Rica
17. The Business Case of Nearshoring
One to one comparison of
the total labor cost of
a current resource in
the US vs the cost in
the nearshore
destination
25%-50%
ONE TO ONE
LABOR SAVINGS
Most times the org
structure can be
redesigned and releveled
to achieve better span of
control
10%-20%
ORGANIZATIONAL
RELEVELING &
RESTRUCTURING
Efficiencies gained from
centralization, process
improvement, and automation (e.g.
Self Service, Chatbots,
Intelligent Automation,
Operational Insights, etc.)
PRODUCTIVITY
EFFICIENCIES
10%-30%
RE-INVEST SAVINGS TO SELF-FUND OPTIMIZATION EFFORTS
18. Often overlooked items when building your business
case:
Estimating market salaries and fully loaded costs
Each market has its own labor laws, taxes and benefits that make a big difference in the total cost of a position.
Hiring, Recruiting & Retention Costs
Absorbed by outsourcer
Training and Retraining Avoidance Costs
Typically embedded as part of your outsourcer responsibility. Also consider the quality implications of not having
strong training internally.
Office Space, Technology & Security Support Cost Savings
Freeing up space for others at your locations. Outsourcer providing equipment, day to day technology support, and
adopting more secure ways to operate.
Performance Accountability, Increasing Your Internal Team’s Bandwidth
Outsourcing partners typically have clear SLAs, performance metrics and process documentation/knowledge bases. These
all helps free up your team’s time for higher value activities and it’s a key benefit to consider.
One-Time Costs – Migration Fees, Severance, Overlap Payroll during Transition,
etc.
Many companies do not consider these one-time costs when building the business case. The migration and process
documentation and training will have to be performed either internally or through your outsourcing partner charging
a fee. In addition to these costs, if you are planning to open your own operation, consider the CAPEX or OPEX costs
of opening an office. This makes a big difference in the business case, payback, and implementation timeline.
20. Questions you need to ask yourself:
Build vs. Buy
One Size Does Not Fit All
1. What is the scale and size of what I am trying to build?
2. Do I have any footprint in the countries in Latam where I want to
be in? (Offices, management, knowledge of labor laws, etc.)
3. How involved do I want to be with the day-to-day management and
continuous improvement of the operation?
4. How fast do I need to stand up a solution?
5. What payback am I looking to get from the program?
6. How aligned is my culture and organization with the concept and
value of outsourcing?
21. Key Considerations for a Successful Implementation
• START RIGHT - Do not rush into implementation without a clear plan!
• Strong executive sponsorship and vision - the WHY goes beyond cost savings
• Avoid starting too small
• Invest the time on designing the right model and solution
• Assign the right resources and attention to the program
• Identify process improvement and automation opportunities early on
• Build a clear business case
• STRONG MIGRATION PLAN – Do not underestimate the process documentation,
training and hypercare phases. Focus on communication and change management.
• MEASURE, MEASURE, MEASURE - Capture your baseline performance and have a clear
definition of what “success” of the program will look like (SLAs and
performance metrics expectations)
• DON’T DISCARD THE MULTI-LOCATION DELIVERY MODEL
• TRUST IS KEY!
23. Some resources you may find useful:
• CINDE Costa Rica Overview Presentation
• Procolombia Colombia Overview Presentation
• Rethinking Your Corporate IT Guide
• 10 Step Guide to Successfully Outsourcing Your Help Desk
• Achieving Hyperautomation with UiPath
• Step-by-Step Guide to a Successful Cloud Journey
• Nearshore Success Stories
• Auxis Blog
• Auxis Services
24. Thank you for
attending!
Trade Representative
For Texas
Procolombia
Alejandro Londoño
Services Sector
Manager
CINDE
Ana Romero
Managing Director
Infrastructure Technology
Jose.Alvarez@auxis.com
Jose Alvarez
Co-Founder & Sr.
Managing Director, Tech
Services
Alvaro.Prieto@auxis.com
Alvaro Prieto
Managing Director
Infrastructure Technology
Fabiana.corredor@auxis.com
Fabiana Corredor